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September 18, 2025
Parc 55 San Francisco
55 Cyril Magnin Street
San Francisco

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What's on
Main stage
Exhibition & networking
Workshops
September 18
September 18
September 18
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
The who before the what: Building teams that win with customers
Nanhi Singh, President & Chief Customer Officer, Trellix
See the details
09:45
Main stage
Cutting through the hype: How to identify ROI-positive use cases with AI
Dr. Alon Talmor, CEO & Founder, Ask-AI
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
The community advantage: Supercharging customer success
Nicole Saunders, Senior Director of Customer Experience Strategy, Higher Logic
Oliver Nono, Regional Vice President, Customer Success, Zendesk
Evan Hamilton, Director of Community, Hubspot
See the details
11:30
Main stage
Unlocking customer value: Aligning teams, technology, and GTM strategies
Meenu Agarwal, Former SVP and GM, Equifax
See the details
12:00
Main stage
Interactive roundtable discussions
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
CCO and CRO dialogue: The strategic role of customer success in the org
Ryan White, Chief Client Officer, FlexCare
Jeremy Coffman, Chief Revenue Officer, Delos
See the details
13:30
Workshops
Turning customer education into a revenue engine: Interactive workshop
Frances Kleven, Senior Director of Core Customer Experience, Learnupon
See the details
14:00
Main stage
The needle movers: Math and AI behind predicting account risk/opportunities
Alok Shukla, Founder & CEO, FunnelStory
Mark Presto, Head of Customer Success, Workstream
See the details
14:30
Main stage
Panel: The AI-enabled customer org: Metrics, models, and mindset shifts
Cristina Hall, Chief Customer Officer, Bringg
Harshita Banka, VP, Customer Experience, Infor
Guy Gadnir, CEO & Co-founder, Journeyz
Oliver Nono, Regional Vice President, Customer Success, Zendesk
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Harnessing agentic AI to redefine customer success and boost NRR
Parry Bedi, Co-founder and CEO, Tingono
Manuel Ruiz, SVP Global Customer Success, Jumpcloud
See the details
16:15
Main stage
Fireside chat: Organizing the customer function - Post-sales team collaboration in action
Krista Hardebeck, Regional Vice President, Agentforce Engineers, Salesforce
Sherrod Patching, VP, Customer Success, GitLab
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:05
Exhibition & networking
Networking happy hour
See the details
What's on
Main stage
Exhibition & networking
Workshops
September 18
September 18
September 18
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
The who before the what: Building teams that win with customers
Nanhi Singh, President & Chief Customer Officer, Trellix
See the details
09:45
Main stage
Cutting through the hype: How to identify ROI-positive use cases with AI
Dr. Alon Talmor, CEO & Founder, Ask-AI
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
The community advantage: Supercharging customer success
Nicole Saunders, Senior Director of Customer Experience Strategy, Higher Logic
Oliver Nono, Regional Vice President, Customer Success, Zendesk
Evan Hamilton, Director of Community, Hubspot
See the details
11:30
Main stage
Unlocking customer value: Aligning teams, technology, and GTM strategies
Meenu Agarwal, Former SVP and GM, Equifax
See the details
12:00
Main stage
Interactive roundtable discussions
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
CCO and CRO dialogue: The strategic role of customer success in the org
Ryan White, Chief Client Officer, FlexCare
Jeremy Coffman, Chief Revenue Officer, Delos
See the details
13:30
Workshops
Turning customer education into a revenue engine: Interactive workshop
Frances Kleven, Senior Director of Core Customer Experience, Learnupon
See the details
14:00
Main stage
The needle movers: Math and AI behind predicting account risk/opportunities
Alok Shukla, Founder & CEO, FunnelStory
Mark Presto, Head of Customer Success, Workstream
See the details
14:30
Main stage
Panel: The AI-enabled customer org: Metrics, models, and mindset shifts
Cristina Hall, Chief Customer Officer, Bringg
Harshita Banka, VP, Customer Experience, Infor
Guy Gadnir, CEO & Co-founder, Journeyz
Oliver Nono, Regional Vice President, Customer Success, Zendesk
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Harnessing agentic AI to redefine customer success and boost NRR
Parry Bedi, Co-founder and CEO, Tingono
Manuel Ruiz, SVP Global Customer Success, Jumpcloud
See the details
16:15
Main stage
Fireside chat: Organizing the customer function - Post-sales team collaboration in action
Krista Hardebeck, Regional Vice President, Agentforce Engineers, Salesforce
Sherrod Patching, VP, Customer Success, GitLab
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:05
Exhibition & networking
Networking happy hour
See the details
What's on
Main stage
Exhibition & networking
Workshops
September 18
September 18
September 18
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
The who before the what: Building teams that win with customers
Nanhi Singh, President & Chief Customer Officer, Trellix
See the details
09:45
Main stage
Cutting through the hype: How to identify ROI-positive use cases with AI
Dr. Alon Talmor, CEO & Founder, Ask-AI
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
The community advantage: Supercharging customer success
Nicole Saunders, Senior Director of Customer Experience Strategy, Higher Logic
Oliver Nono, Regional Vice President, Customer Success, Zendesk
Evan Hamilton, Director of Community, Hubspot
See the details
11:30
Main stage
Unlocking customer value: Aligning teams, technology, and GTM strategies
Meenu Agarwal, Former SVP and GM, Equifax
See the details
12:00
Main stage
Interactive roundtable discussions
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
CCO and CRO dialogue: The strategic role of customer success in the org
Ryan White, Chief Client Officer, FlexCare
Jeremy Coffman, Chief Revenue Officer, Delos
See the details
13:30
Workshops
Turning customer education into a revenue engine: Interactive workshop
Frances Kleven, Senior Director of Core Customer Experience, Learnupon
See the details
14:00
Main stage
The needle movers: Math and AI behind predicting account risk/opportunities
Alok Shukla, Founder & CEO, FunnelStory
Mark Presto, Head of Customer Success, Workstream
See the details
14:30
Main stage
Panel: The AI-enabled customer org: Metrics, models, and mindset shifts
Cristina Hall, Chief Customer Officer, Bringg
Harshita Banka, VP, Customer Experience, Infor
Guy Gadnir, CEO & Co-founder, Journeyz
Oliver Nono, Regional Vice President, Customer Success, Zendesk
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Harnessing agentic AI to redefine customer success and boost NRR
Parry Bedi, Co-founder and CEO, Tingono
Manuel Ruiz, SVP Global Customer Success, Jumpcloud
See the details
16:15
Main stage
Fireside chat: Organizing the customer function - Post-sales team collaboration in action
Krista Hardebeck, Regional Vice President, Agentforce Engineers, Salesforce
Sherrod Patching, VP, Customer Success, GitLab
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:05
Exhibition & networking
Networking happy hour
See the details

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