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April 15, 2026
DoubleTree by Hilton Hotel San Jose
2050 Gateway Place
San Jose

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What's on
Main stage
Exhibition & networking
Workshops
April 15
April 15
April 15
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer
See the details
09:15
Main stage
The evolution of customer success: From reactive support to strategic revenue drivers
Avi Avital, VP, Customer Success, NimbleWay
See the details
09:45
Main stage
The AI-First customer organization
Gal Biran, Co-founder and CEO, Base
See the details
10:15
Main stage
Roundtables | Renewals, expansions, and accountability at different stages of company maturity
Ishan Gupta, SVP of Customer Success, Zinier
Beth Chmielowski, Chief Customer Officer, Meahana
Jan Young, Chief Customer Officer
See the details
11:00
Exhibition & networking
Coffee break
See the details
11:30
Main stage
Fireside chat | Renewals under pressure: Navigating growth when budgets shrink
Dominic Constandi, Chief Customer Officer, Avid
Sherrod Patching, Chief Customer Officer, GitLab
See the details
12:00
Main stage
CS 2.0 - Customer Success will run out of Claude/ChatGPT. How?
Alok Shukla, Founder & CEO, FunnelStory
Preetam Jinka, Chief Architect, FunnelStory
See the details
12:30
Main stage
Why trust is the strategic differentiator CCOs can’t ignore
Boaz Maor, Chief Customer Officer, Redirect Health
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Interactive workshop | One GTM motion: Unlock cross-functional collaboration to drive stronger customer outcomes
See the details
14:45
Main stage
Fireside chat | CCO & CRO in sync: Partnering with your revenue leader counter-part to accelerate growth
Gemma Versace, Global Chief Client Officer, X-Team
Margaret Lilani, Former Chief Revenue Officer
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Panel | AI maturity in the customer function: Driving predictive, proactive, and personalized outcomes
Toolika Kapur, Former Vice President, Scaled Solutions, Members & Customer Success, LinkedIn
Nick Chang, VP Customer Experience, Zededa
Cameron Marijosius, Chief Customer Officer, Omnigo
See the details
16:30
Main stage
Fireside chat | Build or buy? Inside the realities of evaluating and contracting a digital agent
Jeff MacMillan, Former VP, Customer Experience Strategy & Operations, Sophos
Kristi Faltorusso, Chief Customer Officer
See the details
17:00
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer
See the details
17:00
Exhibition & networking
Networking happy hour
See the details
What's on
Main stage
Exhibition & networking
Workshops
April 15
April 15
April 15
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer
See the details
09:15
Main stage
The evolution of customer success: From reactive support to strategic revenue drivers
Avi Avital, VP, Customer Success, NimbleWay
See the details
09:45
Main stage
The AI-First customer organization
Gal Biran, Co-founder and CEO, Base
See the details
10:15
Main stage
Roundtables | Renewals, expansions, and accountability at different stages of company maturity
Ishan Gupta, SVP of Customer Success, Zinier
Beth Chmielowski, Chief Customer Officer, Meahana
Jan Young, Chief Customer Officer
See the details
11:00
Exhibition & networking
Coffee break
See the details
11:30
Main stage
Fireside chat | Renewals under pressure: Navigating growth when budgets shrink
Dominic Constandi, Chief Customer Officer, Avid
Sherrod Patching, Chief Customer Officer, GitLab
See the details
12:00
Main stage
CS 2.0 - Customer Success will run out of Claude/ChatGPT. How?
Alok Shukla, Founder & CEO, FunnelStory
Preetam Jinka, Chief Architect, FunnelStory
See the details
12:30
Main stage
Why trust is the strategic differentiator CCOs can’t ignore
Boaz Maor, Chief Customer Officer, Redirect Health
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Interactive workshop | One GTM motion: Unlock cross-functional collaboration to drive stronger customer outcomes
See the details
14:45
Main stage
Fireside chat | CCO & CRO in sync: Partnering with your revenue leader counter-part to accelerate growth
Gemma Versace, Global Chief Client Officer, X-Team
Margaret Lilani, Former Chief Revenue Officer
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Panel | AI maturity in the customer function: Driving predictive, proactive, and personalized outcomes
Toolika Kapur, Former Vice President, Scaled Solutions, Members & Customer Success, LinkedIn
Nick Chang, VP Customer Experience, Zededa
Cameron Marijosius, Chief Customer Officer, Omnigo
See the details
16:30
Main stage
Fireside chat | Build or buy? Inside the realities of evaluating and contracting a digital agent
Jeff MacMillan, Former VP, Customer Experience Strategy & Operations, Sophos
Kristi Faltorusso, Chief Customer Officer
See the details
17:00
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer
See the details
17:00
Exhibition & networking
Networking happy hour
See the details
What's on
Main stage
Exhibition & networking
Workshops
April 15
April 15
April 15
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer
See the details
09:15
Main stage
The evolution of customer success: From reactive support to strategic revenue drivers
Avi Avital, VP, Customer Success, NimbleWay
See the details
09:45
Main stage
The AI-First customer organization
Gal Biran, Co-founder and CEO, Base
See the details
10:15
Main stage
Roundtables | Renewals, expansions, and accountability at different stages of company maturity
Ishan Gupta, SVP of Customer Success, Zinier
Beth Chmielowski, Chief Customer Officer, Meahana
Jan Young, Chief Customer Officer
See the details
11:00
Exhibition & networking
Coffee break
See the details
11:30
Main stage
Fireside chat | Renewals under pressure: Navigating growth when budgets shrink
Dominic Constandi, Chief Customer Officer, Avid
Sherrod Patching, Chief Customer Officer, GitLab
See the details
12:00
Main stage
CS 2.0 - Customer Success will run out of Claude/ChatGPT. How?
Alok Shukla, Founder & CEO, FunnelStory
Preetam Jinka, Chief Architect, FunnelStory
See the details
12:30
Main stage
Why trust is the strategic differentiator CCOs can’t ignore
Boaz Maor, Chief Customer Officer, Redirect Health
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Interactive workshop | One GTM motion: Unlock cross-functional collaboration to drive stronger customer outcomes
See the details
14:45
Main stage
Fireside chat | CCO & CRO in sync: Partnering with your revenue leader counter-part to accelerate growth
Gemma Versace, Global Chief Client Officer, X-Team
Margaret Lilani, Former Chief Revenue Officer
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Panel | AI maturity in the customer function: Driving predictive, proactive, and personalized outcomes
Toolika Kapur, Former Vice President, Scaled Solutions, Members & Customer Success, LinkedIn
Nick Chang, VP Customer Experience, Zededa
Cameron Marijosius, Chief Customer Officer, Omnigo
See the details
16:30
Main stage
Fireside chat | Build or buy? Inside the realities of evaluating and contracting a digital agent
Jeff MacMillan, Former VP, Customer Experience Strategy & Operations, Sophos
Kristi Faltorusso, Chief Customer Officer
See the details
17:00
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer
See the details
17:00
Exhibition & networking
Networking happy hour
See the details

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