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April 15, 2026
DoubleTree by Hilton Hotel San Jose
2050 Gateway Place
San Jose

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What's on
Main stage
Exhibition & networking
Workshops
April 15
April 15
April 15
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Karen Lazarou, RVP, Customer Success & Support, Calix
See the details
09:15
Main stage
Owning post-sales: How modern CCOs operationalize the entire customer engine
See the details
09:45
Main stage
Leading humans in a machine-driven world: Why people-first outcomes matter more in the AI era
See the details
10:15
Main stage
CCO speed networking
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Panel | One GTM motion: How cross-functional collaboration drives stronger customer outcomes
Amanda Berger, Chief Customer Officer, Employ
Ayub Mohammed, Senior Vice President of SMB Sales and Customer Success, RingCentral
Peter Hargittay, Chief Customer Officer, Intellect
See the details
12:00
Main stage
Fireside chat | Renewals under pressure: Navigating growth when budgets shrink
Moussa Gherbi, Vice President of Customer Success, Plainsware
See the details
12:30
Main stage
Why trust is the strategic differentiator CCOs can’t ignore
Boaz Maor, Chief Customer Officer, Redirect Health
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Interactive Roundtables | Renewals, expansions, and accountability at different stages of company maturity
Ishan Gupta, Former VP of Customer Success, Paper
Beth Chmielowski, Chief Customer Officer, Meahana
Emily Glick, VP of Customer Success and Support, Pave
See the details
14:45
Main stage
Fireside Chat | CCO & CRO, in sync: How customer and revenue leaders drive growth together
See the details
15:00
Exhibition & networking
Coffee break
See the details
15:30
Main stage
Panel | AI in the Customer Function: Practical Use Cases That Deliver Measurable Impact
Toolika Kapur, Vice President, Scaled Solutions, Members & Customer Success, LinkedIn
Nick Chang, VP Customer Experience, Zededa
Gemma Versace, Global Chief Client Officer, X-Team
See the details
16:15
Main stage
One customer, one motion: The future of connected service, sales, and CS
See the details
16:45
Main stage
Chairperson closing remarks
Karen Lazarou, RVP, Customer Success & Support, Calix
See the details
17:00
Exhibition & networking
Networking happy hour
See the details
What's on
Main stage
Exhibition & networking
Workshops
April 15
April 15
April 15
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Karen Lazarou, RVP, Customer Success & Support, Calix
See the details
09:15
Main stage
Owning post-sales: How modern CCOs operationalize the entire customer engine
See the details
09:45
Main stage
Leading humans in a machine-driven world: Why people-first outcomes matter more in the AI era
See the details
10:15
Main stage
CCO speed networking
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Panel | One GTM motion: How cross-functional collaboration drives stronger customer outcomes
Amanda Berger, Chief Customer Officer, Employ
Ayub Mohammed, Senior Vice President of SMB Sales and Customer Success, RingCentral
Peter Hargittay, Chief Customer Officer, Intellect
See the details
12:00
Main stage
Fireside chat | Renewals under pressure: Navigating growth when budgets shrink
Moussa Gherbi, Vice President of Customer Success, Plainsware
See the details
12:30
Main stage
Why trust is the strategic differentiator CCOs can’t ignore
Boaz Maor, Chief Customer Officer, Redirect Health
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Interactive Roundtables | Renewals, expansions, and accountability at different stages of company maturity
Ishan Gupta, Former VP of Customer Success, Paper
Beth Chmielowski, Chief Customer Officer, Meahana
Emily Glick, VP of Customer Success and Support, Pave
See the details
14:45
Main stage
Fireside Chat | CCO & CRO, in sync: How customer and revenue leaders drive growth together
See the details
15:00
Exhibition & networking
Coffee break
See the details
15:30
Main stage
Panel | AI in the Customer Function: Practical Use Cases That Deliver Measurable Impact
Toolika Kapur, Vice President, Scaled Solutions, Members & Customer Success, LinkedIn
Nick Chang, VP Customer Experience, Zededa
Gemma Versace, Global Chief Client Officer, X-Team
See the details
16:15
Main stage
One customer, one motion: The future of connected service, sales, and CS
See the details
16:45
Main stage
Chairperson closing remarks
Karen Lazarou, RVP, Customer Success & Support, Calix
See the details
17:00
Exhibition & networking
Networking happy hour
See the details
What's on
Main stage
Exhibition & networking
Workshops
April 15
April 15
April 15
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Karen Lazarou, RVP, Customer Success & Support, Calix
See the details
09:15
Main stage
Owning post-sales: How modern CCOs operationalize the entire customer engine
See the details
09:45
Main stage
Leading humans in a machine-driven world: Why people-first outcomes matter more in the AI era
See the details
10:15
Main stage
CCO speed networking
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Panel | One GTM motion: How cross-functional collaboration drives stronger customer outcomes
Amanda Berger, Chief Customer Officer, Employ
Ayub Mohammed, Senior Vice President of SMB Sales and Customer Success, RingCentral
Peter Hargittay, Chief Customer Officer, Intellect
See the details
12:00
Main stage
Fireside chat | Renewals under pressure: Navigating growth when budgets shrink
Moussa Gherbi, Vice President of Customer Success, Plainsware
See the details
12:30
Main stage
Why trust is the strategic differentiator CCOs can’t ignore
Boaz Maor, Chief Customer Officer, Redirect Health
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Interactive Roundtables | Renewals, expansions, and accountability at different stages of company maturity
Ishan Gupta, Former VP of Customer Success, Paper
Beth Chmielowski, Chief Customer Officer, Meahana
Emily Glick, VP of Customer Success and Support, Pave
See the details
14:45
Main stage
Fireside Chat | CCO & CRO, in sync: How customer and revenue leaders drive growth together
See the details
15:00
Exhibition & networking
Coffee break
See the details
15:30
Main stage
Panel | AI in the Customer Function: Practical Use Cases That Deliver Measurable Impact
Toolika Kapur, Vice President, Scaled Solutions, Members & Customer Success, LinkedIn
Nick Chang, VP Customer Experience, Zededa
Gemma Versace, Global Chief Client Officer, X-Team
See the details
16:15
Main stage
One customer, one motion: The future of connected service, sales, and CS
See the details
16:45
Main stage
Chairperson closing remarks
Karen Lazarou, RVP, Customer Success & Support, Calix
See the details
17:00
Exhibition & networking
Networking happy hour
See the details

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