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April 15, 2026
DoubleTree by Hilton Hotel San Jose
2050 Gateway Place
San Jose

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What's on
Main stage
Exhibition & networking
Workshops
April 30
April 30
April 30
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Cracking the C-suite code: Shaping customer-centric mindsets, driving growth
See the details
09:45
Main stage
A new era of post-sales: How customer success is fundamentally changing
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Market update and a proven approach to AI in CX
See the details
11:15
Main stage
The customer's lens: Seeing your business through their eyes
See the details
11:45
Main stage
Fireside Chat- Breaking silos, building success: C-suite strategies for cross-functional customer success
See the details
12:15
Main stage
Harnessing agentic AI to redefine customer success and boost NRR
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
NPS- the most controversial CS metric: Here's how you can make it work
See the details
14:15
Main stage
Panel- Driving revenue through customer experience: A strategic imperative for leadership
See the details
15:00
Main stage
Hosted roundtable discussions: The biggest challenges facing CCOs today
See the details
15:30
Exhibition & networking
Coffee break
See the details
16:00
Main stage
Fireside Chat- Automated effort for maximum impact: Streamlining account planning with AI
See the details
16:30
Main stage
The evolution of customer success: From reactive support to strategic revenue drivers
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Networking happy hour sponsored by LiveX.AI
See the details
What's on
Main stage
Exhibition & networking
Workshops
April 30
April 30
April 30
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Cracking the C-suite code: Shaping customer-centric mindsets, driving growth
See the details
09:45
Main stage
A new era of post-sales: How customer success is fundamentally changing
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Market update and a proven approach to AI in CX
See the details
11:15
Main stage
The customer's lens: Seeing your business through their eyes
See the details
11:45
Main stage
Fireside Chat- Breaking silos, building success: C-suite strategies for cross-functional customer success
See the details
12:15
Main stage
Harnessing agentic AI to redefine customer success and boost NRR
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
NPS- the most controversial CS metric: Here's how you can make it work
See the details
14:15
Main stage
Panel- Driving revenue through customer experience: A strategic imperative for leadership
See the details
15:00
Main stage
Hosted roundtable discussions: The biggest challenges facing CCOs today
See the details
15:30
Exhibition & networking
Coffee break
See the details
16:00
Main stage
Fireside Chat- Automated effort for maximum impact: Streamlining account planning with AI
See the details
16:30
Main stage
The evolution of customer success: From reactive support to strategic revenue drivers
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Networking happy hour sponsored by LiveX.AI
See the details
What's on
Main stage
Exhibition & networking
Workshops
April 30
April 30
April 30
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Cracking the C-suite code: Shaping customer-centric mindsets, driving growth
See the details
09:45
Main stage
A new era of post-sales: How customer success is fundamentally changing
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Market update and a proven approach to AI in CX
See the details
11:15
Main stage
The customer's lens: Seeing your business through their eyes
See the details
11:45
Main stage
Fireside Chat- Breaking silos, building success: C-suite strategies for cross-functional customer success
See the details
12:15
Main stage
Harnessing agentic AI to redefine customer success and boost NRR
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
NPS- the most controversial CS metric: Here's how you can make it work
See the details
14:15
Main stage
Panel- Driving revenue through customer experience: A strategic imperative for leadership
See the details
15:00
Main stage
Hosted roundtable discussions: The biggest challenges facing CCOs today
See the details
15:30
Exhibition & networking
Coffee break
See the details
16:00
Main stage
Fireside Chat- Automated effort for maximum impact: Streamlining account planning with AI
See the details
16:30
Main stage
The evolution of customer success: From reactive support to strategic revenue drivers
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Networking happy hour sponsored by LiveX.AI
See the details

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