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April 15, 2026
DoubleTree by Hilton Hotel San Jose
2050 Gateway Place
San Jose

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What's on
Main stage
Exhibition & networking
Workshops
April 15
April 15
April 15
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer
See the details
09:15
Main stage
The right CSM for every customer: Rethinking talent, segmentation, and technical depth
Karen Lazarou, Head of Customer Success, Amdocs
See the details
09:45
Main stage
Why trust is the strategic differentiator CCOs can’t ignore
Boaz Maor, Chief Customer Officer, Redirect Health
See the details
10:15
Main stage
Roundtables | Renewals, expansions, and accountability at different stages of company maturity
Ishan Gupta, Former VP of Customer Success, Paper
Beth Chmielowski, Chief Customer Officer, Meahana
Emily Glick, VP of Customer (Partner) Experience, Apartment List
Jan Young, Chief Customer Officer
See the details
11:00
Exhibition & networking
Coffee break
See the details
11:30
Main stage
Fireside chat | Renewals under pressure: Navigating growth when budgets shrink
Moussa Gherbi, Vice President of Customer Success, Planisware
Dominic Constandi, Chief Customer Officer, Avid
See the details
12:00
Main stage
Why people-first outcomes matter more in the AI era
See the details
12:30
Main stage
One customer, one experience: The future of connected service, sales, and CS
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Panel | One GTM motion: Unlock cross-functional collaboration to drive stronger customer outcomes
Amanda Berger, Chief Customer Officer, Employ
Ayub Mohammed, Senior Vice President of SMB Sales and Customer Success, RingCentral
Peter Hargittay, Former Chief Customer and Marketing Officer, Intellect
See the details
14:45
Main stage
Fireside chat | CCO & CRO in sync: Partnering with your revenue leader counter-part to accelerate growth
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Panel | AI maturity in the customer function: Driving predictive, proactive, and personalized outcomes
Toolika Kapur, Former Vice President, Scaled Solutions, Members & Customer Success, LinkedIn
Nick Chang, VP Customer Experience, Zededa
Gemma Versace, Global Chief Client Officer, X-Team
Cameron Marijosius, Chief Customer Officer, Omnigo
See the details
16:30
Main stage
Embedding customer-first leadership: Driving growth and value across the enterprise
See the details
17:00
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer
See the details
17:00
Exhibition & networking
Networking happy hour
See the details
What's on
Main stage
Exhibition & networking
Workshops
April 15
April 15
April 15
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer
See the details
09:15
Main stage
The right CSM for every customer: Rethinking talent, segmentation, and technical depth
Karen Lazarou, Head of Customer Success, Amdocs
See the details
09:45
Main stage
Why trust is the strategic differentiator CCOs can’t ignore
Boaz Maor, Chief Customer Officer, Redirect Health
See the details
10:15
Main stage
Roundtables | Renewals, expansions, and accountability at different stages of company maturity
Ishan Gupta, Former VP of Customer Success, Paper
Beth Chmielowski, Chief Customer Officer, Meahana
Emily Glick, VP of Customer (Partner) Experience, Apartment List
Jan Young, Chief Customer Officer
See the details
11:00
Exhibition & networking
Coffee break
See the details
11:30
Main stage
Fireside chat | Renewals under pressure: Navigating growth when budgets shrink
Moussa Gherbi, Vice President of Customer Success, Planisware
Dominic Constandi, Chief Customer Officer, Avid
See the details
12:00
Main stage
Why people-first outcomes matter more in the AI era
See the details
12:30
Main stage
One customer, one experience: The future of connected service, sales, and CS
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Panel | One GTM motion: Unlock cross-functional collaboration to drive stronger customer outcomes
Amanda Berger, Chief Customer Officer, Employ
Ayub Mohammed, Senior Vice President of SMB Sales and Customer Success, RingCentral
Peter Hargittay, Former Chief Customer and Marketing Officer, Intellect
See the details
14:45
Main stage
Fireside chat | CCO & CRO in sync: Partnering with your revenue leader counter-part to accelerate growth
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Panel | AI maturity in the customer function: Driving predictive, proactive, and personalized outcomes
Toolika Kapur, Former Vice President, Scaled Solutions, Members & Customer Success, LinkedIn
Nick Chang, VP Customer Experience, Zededa
Gemma Versace, Global Chief Client Officer, X-Team
Cameron Marijosius, Chief Customer Officer, Omnigo
See the details
16:30
Main stage
Embedding customer-first leadership: Driving growth and value across the enterprise
See the details
17:00
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer
See the details
17:00
Exhibition & networking
Networking happy hour
See the details
What's on
Main stage
Exhibition & networking
Workshops
April 15
April 15
April 15
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer
See the details
09:15
Main stage
The right CSM for every customer: Rethinking talent, segmentation, and technical depth
Karen Lazarou, Head of Customer Success, Amdocs
See the details
09:45
Main stage
Why trust is the strategic differentiator CCOs can’t ignore
Boaz Maor, Chief Customer Officer, Redirect Health
See the details
10:15
Main stage
Roundtables | Renewals, expansions, and accountability at different stages of company maturity
Ishan Gupta, Former VP of Customer Success, Paper
Beth Chmielowski, Chief Customer Officer, Meahana
Emily Glick, VP of Customer (Partner) Experience, Apartment List
Jan Young, Chief Customer Officer
See the details
11:00
Exhibition & networking
Coffee break
See the details
11:30
Main stage
Fireside chat | Renewals under pressure: Navigating growth when budgets shrink
Moussa Gherbi, Vice President of Customer Success, Planisware
Dominic Constandi, Chief Customer Officer, Avid
See the details
12:00
Main stage
Why people-first outcomes matter more in the AI era
See the details
12:30
Main stage
One customer, one experience: The future of connected service, sales, and CS
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Panel | One GTM motion: Unlock cross-functional collaboration to drive stronger customer outcomes
Amanda Berger, Chief Customer Officer, Employ
Ayub Mohammed, Senior Vice President of SMB Sales and Customer Success, RingCentral
Peter Hargittay, Former Chief Customer and Marketing Officer, Intellect
See the details
14:45
Main stage
Fireside chat | CCO & CRO in sync: Partnering with your revenue leader counter-part to accelerate growth
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Panel | AI maturity in the customer function: Driving predictive, proactive, and personalized outcomes
Toolika Kapur, Former Vice President, Scaled Solutions, Members & Customer Success, LinkedIn
Nick Chang, VP Customer Experience, Zededa
Gemma Versace, Global Chief Client Officer, X-Team
Cameron Marijosius, Chief Customer Officer, Omnigo
See the details
16:30
Main stage
Embedding customer-first leadership: Driving growth and value across the enterprise
See the details
17:00
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer
See the details
17:00
Exhibition & networking
Networking happy hour
See the details

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