Speakers
Agenda ▼
Why attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
Speakers
Agenda ▼
Why attendPartnersVenue
Locations ▼

Get invited

Register

Partner with us

Register

Event starts in:
176

days :

9

: hours :

26

minutes

42

until early bird ticket sale ends.

June 16, 2027
Convene Sancroft, St. Paul's
London

View the
agenda

Sponsor

Download brochure

View full summit page

What's on
Workshop
Strategic CS
AI-powered CS
Framework development
Leadership discussion
cross-functional alignment
outside CS room
Main stage | Customer Success
Exhibition & Networking
Cross-functional sessions
June 18
June 18
June 18
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage | Customer Success
Chairperson opening remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
09:05
Main stage | Customer Success
Speed networking & CS pulse check
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
09:15
Cross-functional sessions
Sales enablement stage - Data that speaks: Turning metrics into stories that drive action
See the details
cross-functional alignment
outside CS room
09:30
Main stage | Customer Success
The handoff is broken: Turning sales-to-CS into a system
See the details
Leadership discussion
cross-functional alignment
10:00
Main stage | Customer Success
The great debate: Relationship or revenue - What is CS really accountable for?
Seán Reid, Head of Customer Success - UKI & LATAM, Supermetrics
Ed Kelly, Director, Client Success and Operations, IDP Education Ltd.
See the details
Leadership discussion
10:15
Cross-functional sessions
Sales enablement stage - The bowtie as a revenue enablement operating system: How AI is rewiring enablement & GTM
See the details
cross-functional alignment
outside CS room
11:00
Exhibition & Networking
Coffee break
See the details
11:30
Main stage | Customer Success
Stop asking, start knowing: Building a predictive VoC engine
Manaal Farooqi, Head of Customer Excellence, Sarwa
See the details
Framework development
11:45
Cross-functional sessions
Revenue operations stage: Which CRM should you actually be using?
See the details
outside CS room
cross-functional alignment
Leadership discussion
12:00
Cross-functional sessions
GTM stage - Integrating AI into GTM planning
See the details
cross-functional alignment
outside CS room
12:15
Main stage | Customer Success
Retention by design: Using MEDDIC, champion building & AI to lock in growth
See the details
AI-powered CS
Framework development
12:45
Exhibition & Networking
Lunch break
See the details
13:30
Cross-functional sessions
GTM stage - Workshop | The expansion trap: Why most regional launches fail in month 6
See the details
cross-functional alignment
Workshop
outside CS room
13:45
Main stage | Customer Success
The onboarding gap: Mapping where expectations break
Phil Gillett, Head of Customer Operations, Zutec
See the details
Strategic CS
Workshop
14:30
Main stage | Customer Success
AI hackathon: Embedding automation into CS workflows
James Dalley, Senior Director, Customer Success, Flexera
Sarosh Elahi, Principal Customer Success Manager, Adobe
See the details
AI-powered CS
Workshop
14:30
Cross-functional sessions
GTM stage - Panel discussion: Positioning as a team sport
See the details
cross-functional alignment
outside CS room
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage | Customer Success
Education as a growth engine: Building a CS academy model
Zaina Bryant, Global Director, Customer Success (Education Services), LSEG (London Stock Exchange Group)
Martin Stromback, Vice President of Customer Success | EMEA, Argus Media
See the details
Framework development
Leadership discussion
cross-functional alignment
16:15
Main stage | Customer Success
Rethinking customer segmentation for scalable growth
Cristina Dohotaru, Global Head of Customer Success, Iru
See the details
Framework development
16:45
Main stage | Customer Success
Lock it in: Reflections, commitments & what happens next
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
17:00
Exhibition & Networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Workshop
Strategic CS
AI-powered CS
Framework development
Leadership discussion
cross-functional alignment
outside CS room
Main stage | Customer Success
Exhibition & Networking
Cross-functional sessions
June 18
June 18
June 18
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage | Customer Success
Chairperson opening remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
09:05
Main stage | Customer Success
Speed networking & CS pulse check
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
09:15
Cross-functional sessions
Sales enablement stage - Data that speaks: Turning metrics into stories that drive action
See the details
cross-functional alignment
outside CS room
09:30
Main stage | Customer Success
The handoff is broken: Turning sales-to-CS into a system
See the details
Leadership discussion
cross-functional alignment
10:00
Main stage | Customer Success
The great debate: Relationship or revenue - What is CS really accountable for?
Seán Reid, Head of Customer Success - UKI & LATAM, Supermetrics
Ed Kelly, Director, Client Success and Operations, IDP Education Ltd.
See the details
Leadership discussion
10:15
Cross-functional sessions
Sales enablement stage - The bowtie as a revenue enablement operating system: How AI is rewiring enablement & GTM
See the details
cross-functional alignment
outside CS room
11:00
Exhibition & Networking
Coffee break
See the details
11:30
Main stage | Customer Success
Stop asking, start knowing: Building a predictive VoC engine
Manaal Farooqi, Head of Customer Excellence, Sarwa
See the details
Framework development
11:45
Cross-functional sessions
Revenue operations stage: Which CRM should you actually be using?
See the details
outside CS room
cross-functional alignment
Leadership discussion
12:00
Cross-functional sessions
GTM stage - Integrating AI into GTM planning
See the details
cross-functional alignment
outside CS room
12:15
Main stage | Customer Success
Retention by design: Using MEDDIC, champion building & AI to lock in growth
See the details
AI-powered CS
Framework development
12:45
Exhibition & Networking
Lunch break
See the details
13:30
Cross-functional sessions
GTM stage - Workshop | The expansion trap: Why most regional launches fail in month 6
See the details
cross-functional alignment
Workshop
outside CS room
13:45
Main stage | Customer Success
The onboarding gap: Mapping where expectations break
Phil Gillett, Head of Customer Operations, Zutec
See the details
Strategic CS
Workshop
14:30
Main stage | Customer Success
AI hackathon: Embedding automation into CS workflows
James Dalley, Senior Director, Customer Success, Flexera
Sarosh Elahi, Principal Customer Success Manager, Adobe
See the details
AI-powered CS
Workshop
14:30
Cross-functional sessions
GTM stage - Panel discussion: Positioning as a team sport
See the details
cross-functional alignment
outside CS room
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage | Customer Success
Education as a growth engine: Building a CS academy model
Zaina Bryant, Global Director, Customer Success (Education Services), LSEG (London Stock Exchange Group)
Martin Stromback, Vice President of Customer Success | EMEA, Argus Media
See the details
Framework development
Leadership discussion
cross-functional alignment
16:15
Main stage | Customer Success
Rethinking customer segmentation for scalable growth
Cristina Dohotaru, Global Head of Customer Success, Iru
See the details
Framework development
16:45
Main stage | Customer Success
Lock it in: Reflections, commitments & what happens next
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
17:00
Exhibition & Networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Workshop
Strategic CS
AI-powered CS
Framework development
Leadership discussion
cross-functional alignment
outside CS room
Main stage | Customer Success
Exhibition & Networking
Cross-functional sessions
June 18
June 18
June 18
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage | Customer Success
Chairperson opening remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
09:05
Main stage | Customer Success
Speed networking & CS pulse check
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
09:15
Cross-functional sessions
Sales enablement stage - Data that speaks: Turning metrics into stories that drive action
See the details
cross-functional alignment
outside CS room
09:30
Main stage | Customer Success
The handoff is broken: Turning sales-to-CS into a system
See the details
Leadership discussion
cross-functional alignment
10:00
Main stage | Customer Success
The great debate: Relationship or revenue - What is CS really accountable for?
Seán Reid, Head of Customer Success - UKI & LATAM, Supermetrics
Ed Kelly, Director, Client Success and Operations, IDP Education Ltd.
See the details
Leadership discussion
10:15
Cross-functional sessions
Sales enablement stage - The bowtie as a revenue enablement operating system: How AI is rewiring enablement & GTM
See the details
cross-functional alignment
outside CS room
11:00
Exhibition & Networking
Coffee break
See the details
11:30
Main stage | Customer Success
Stop asking, start knowing: Building a predictive VoC engine
Manaal Farooqi, Head of Customer Excellence, Sarwa
See the details
Framework development
11:45
Cross-functional sessions
Revenue operations stage: Which CRM should you actually be using?
See the details
outside CS room
cross-functional alignment
Leadership discussion
12:00
Cross-functional sessions
GTM stage - Integrating AI into GTM planning
See the details
cross-functional alignment
outside CS room
12:15
Main stage | Customer Success
Retention by design: Using MEDDIC, champion building & AI to lock in growth
See the details
AI-powered CS
Framework development
12:45
Exhibition & Networking
Lunch break
See the details
13:30
Cross-functional sessions
GTM stage - Workshop | The expansion trap: Why most regional launches fail in month 6
See the details
cross-functional alignment
Workshop
outside CS room
13:45
Main stage | Customer Success
The onboarding gap: Mapping where expectations break
Phil Gillett, Head of Customer Operations, Zutec
See the details
Strategic CS
Workshop
14:30
Main stage | Customer Success
AI hackathon: Embedding automation into CS workflows
James Dalley, Senior Director, Customer Success, Flexera
Sarosh Elahi, Principal Customer Success Manager, Adobe
See the details
AI-powered CS
Workshop
14:30
Cross-functional sessions
GTM stage - Panel discussion: Positioning as a team sport
See the details
cross-functional alignment
outside CS room
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage | Customer Success
Education as a growth engine: Building a CS academy model
Zaina Bryant, Global Director, Customer Success (Education Services), LSEG (London Stock Exchange Group)
Martin Stromback, Vice President of Customer Success | EMEA, Argus Media
See the details
Framework development
Leadership discussion
cross-functional alignment
16:15
Main stage | Customer Success
Rethinking customer segmentation for scalable growth
Cristina Dohotaru, Global Head of Customer Success, Iru
See the details
Framework development
16:45
Main stage | Customer Success
Lock it in: Reflections, commitments & what happens next
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
17:00
Exhibition & Networking
Happy hour sponsored by Customer Success Collective
See the details

Useful links

Contact us

Privacy

made with Acara

Join the conversation