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June 23 & 24, 2026
London

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What's on
Main stage
Exhibition & Networking
June 23
June 24
June 23
June 23
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Diving into value: Connecting shareholders, management, and customers
Sunil Nair, Customer Success Director, Oracle
See the details
09:45
Main stage
Data-driven storytelling: Communicating value, not just metrics
Elena Lawson, Director, Customer Success, Coursera
See the details
10:15
Exhibition & Networking
Coffee break
See the details
10:45
Main stage
The ROI of customer success: CS driving commercial value
Riccardo Composto, Director, Renewals, Salesforce
See the details
11:15
Main stage
Fireside chat: Optimising NPS - Strategies to elevate sentiment across all segments
See the details
11:45
Main stage
Interactive roundtable discussion: Customer onboarding
See the details
12:30
Exhibition & Networking
Lunch break
See the details
13:30
Main stage
Panel: The road to retention - Reducing churn at every stage of the journey
Milan Kutmutia, Strategic Account Director, Atlan
Craig Jackson, Director of Customer Success, Pleo
Kavita Shial, Customer Success Director, Intuit
See the details
14:15
Main stage
Agentic AI Is not autopilot: CSMs are the mission control
Kay Mukherjee, Regional Vice President, Customer Success Management, Salesforce
See the details
14:45
Main stage
Onboarding and activation at scale: Lessons beyond SaaS
Ian McCollum, Head of Customer Success, Gett
See the details
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage
Making it count: (Re)framing the value of the CSM
Nicki Hunt, Assistant Director, Customer Success, Moody's
See the details
16:15
Main stage
Panel: The revenue-value connection - How sales and CS can thrive together
James Russell, Director, Customer Success, Bazaarvoice
Michelle Hare, Head of Customer Success, Sage
Ephrat Peled, Head of Enterprise Sales, Bringg
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & Networking
Happy hour sponsored by Customer Success Collective
See the details
June 24
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
From service to revenue: Monetising CS to drive business growth
Dave Phillips, Regional Vice President of Value Delivery, Salesforce
See the details
09:45
Main stage
Unified engagement model: Aligning teams for customer-centricity and value-realisation
Ed Sowden, Director of Customer Success, Splunk
See the details
10:15
Exhibition & Networking
Coffee break
See the details
10:45
Main stage
From structure to strategy: Designing the ideal operating model for your CS team
Alma Iatan, Head of Enterprise Customer Success, Qualtrics
See the details
11:15
Main stage
The human factor: How to scale CS without losing connection
Manoj Tadakamalla, Director of Customer Success, CrowdStrike
See the details
11:45
Main stage
Speed networking session
See the details
12:30
Exhibition & Networking
Lunch break
See the details
13:30
Main stage
Panel: Leading with vision - Building and scaling high-impact customer success teams
Sofia Gonzalez-Morales, Former Vice President, Enterprise Customer Success, Darktrace
Linda Striano, Former Global Director, Strategic Customer Success, Semrush
See the details
14:15
Main stage
AI people and people for AI: The key to smarter customer success
See the details
14:45
Main stage
Chairperson closing remarks
See the details
What's on
Main stage
Exhibition & Networking
June 23
June 24
June 23
June 23
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Diving into value: Connecting shareholders, management, and customers
Sunil Nair, Customer Success Director, Oracle
See the details
09:45
Main stage
Data-driven storytelling: Communicating value, not just metrics
Elena Lawson, Director, Customer Success, Coursera
See the details
10:15
Exhibition & Networking
Coffee break
See the details
10:45
Main stage
The ROI of customer success: CS driving commercial value
Riccardo Composto, Director, Renewals, Salesforce
See the details
11:15
Main stage
Fireside chat: Optimising NPS - Strategies to elevate sentiment across all segments
See the details
11:45
Main stage
Interactive roundtable discussion: Customer onboarding
See the details
12:30
Exhibition & Networking
Lunch break
See the details
13:30
Main stage
Panel: The road to retention - Reducing churn at every stage of the journey
Milan Kutmutia, Strategic Account Director, Atlan
Craig Jackson, Director of Customer Success, Pleo
Kavita Shial, Customer Success Director, Intuit
See the details
14:15
Main stage
Agentic AI Is not autopilot: CSMs are the mission control
Kay Mukherjee, Regional Vice President, Customer Success Management, Salesforce
See the details
14:45
Main stage
Onboarding and activation at scale: Lessons beyond SaaS
Ian McCollum, Head of Customer Success, Gett
See the details
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage
Making it count: (Re)framing the value of the CSM
Nicki Hunt, Assistant Director, Customer Success, Moody's
See the details
16:15
Main stage
Panel: The revenue-value connection - How sales and CS can thrive together
James Russell, Director, Customer Success, Bazaarvoice
Michelle Hare, Head of Customer Success, Sage
Ephrat Peled, Head of Enterprise Sales, Bringg
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & Networking
Happy hour sponsored by Customer Success Collective
See the details
June 24
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
From service to revenue: Monetising CS to drive business growth
Dave Phillips, Regional Vice President of Value Delivery, Salesforce
See the details
09:45
Main stage
Unified engagement model: Aligning teams for customer-centricity and value-realisation
Ed Sowden, Director of Customer Success, Splunk
See the details
10:15
Exhibition & Networking
Coffee break
See the details
10:45
Main stage
From structure to strategy: Designing the ideal operating model for your CS team
Alma Iatan, Head of Enterprise Customer Success, Qualtrics
See the details
11:15
Main stage
The human factor: How to scale CS without losing connection
Manoj Tadakamalla, Director of Customer Success, CrowdStrike
See the details
11:45
Main stage
Speed networking session
See the details
12:30
Exhibition & Networking
Lunch break
See the details
13:30
Main stage
Panel: Leading with vision - Building and scaling high-impact customer success teams
Sofia Gonzalez-Morales, Former Vice President, Enterprise Customer Success, Darktrace
Linda Striano, Former Global Director, Strategic Customer Success, Semrush
See the details
14:15
Main stage
AI people and people for AI: The key to smarter customer success
See the details
14:45
Main stage
Chairperson closing remarks
See the details
What's on
Main stage
Exhibition & Networking
June 23
June 24
June 23
June 23
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Diving into value: Connecting shareholders, management, and customers
Sunil Nair, Customer Success Director, Oracle
See the details
09:45
Main stage
Data-driven storytelling: Communicating value, not just metrics
Elena Lawson, Director, Customer Success, Coursera
See the details
10:15
Exhibition & Networking
Coffee break
See the details
10:45
Main stage
The ROI of customer success: CS driving commercial value
Riccardo Composto, Director, Renewals, Salesforce
See the details
11:15
Main stage
Fireside chat: Optimising NPS - Strategies to elevate sentiment across all segments
See the details
11:45
Main stage
Interactive roundtable discussion: Customer onboarding
See the details
12:30
Exhibition & Networking
Lunch break
See the details
13:30
Main stage
Panel: The road to retention - Reducing churn at every stage of the journey
Milan Kutmutia, Strategic Account Director, Atlan
Craig Jackson, Director of Customer Success, Pleo
Kavita Shial, Customer Success Director, Intuit
See the details
14:15
Main stage
Agentic AI Is not autopilot: CSMs are the mission control
Kay Mukherjee, Regional Vice President, Customer Success Management, Salesforce
See the details
14:45
Main stage
Onboarding and activation at scale: Lessons beyond SaaS
Ian McCollum, Head of Customer Success, Gett
See the details
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage
Making it count: (Re)framing the value of the CSM
Nicki Hunt, Assistant Director, Customer Success, Moody's
See the details
16:15
Main stage
Panel: The revenue-value connection - How sales and CS can thrive together
James Russell, Director, Customer Success, Bazaarvoice
Michelle Hare, Head of Customer Success, Sage
Ephrat Peled, Head of Enterprise Sales, Bringg
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & Networking
Happy hour sponsored by Customer Success Collective
See the details
June 24
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
From service to revenue: Monetising CS to drive business growth
Dave Phillips, Regional Vice President of Value Delivery, Salesforce
See the details
09:45
Main stage
Unified engagement model: Aligning teams for customer-centricity and value-realisation
Ed Sowden, Director of Customer Success, Splunk
See the details
10:15
Exhibition & Networking
Coffee break
See the details
10:45
Main stage
From structure to strategy: Designing the ideal operating model for your CS team
Alma Iatan, Head of Enterprise Customer Success, Qualtrics
See the details
11:15
Main stage
The human factor: How to scale CS without losing connection
Manoj Tadakamalla, Director of Customer Success, CrowdStrike
See the details
11:45
Main stage
Speed networking session
See the details
12:30
Exhibition & Networking
Lunch break
See the details
13:30
Main stage
Panel: Leading with vision - Building and scaling high-impact customer success teams
Sofia Gonzalez-Morales, Former Vice President, Enterprise Customer Success, Darktrace
Linda Striano, Former Global Director, Strategic Customer Success, Semrush
See the details
14:15
Main stage
AI people and people for AI: The key to smarter customer success
See the details
14:45
Main stage
Chairperson closing remarks
See the details

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