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Event starts in:
50

days :

19

: hours :

1

minutes

58

until festival doors open

June 18, 2026
Convene Sancroft, St. Paul's
London

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What's on
Workshop
Strategic CS
AI-powered CS
Framework development
Leadership discussion
cross-functional alignment
Main stage | Customer Success
Exhibition & Networking
Cross-functional workshops
June 18
June 18
June 18
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage | Customer Success
Chairperson opening remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
09:05
Main stage | Customer Success
Speed networking & CS pulse check
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
09:30
Main stage | Customer Success
Stop asking, start knowing: Building a predictive VoC engine
Manaal Farooqi, Director, Customer Success - Skin Creative, Bic
See the details
Framework development
10:00
Main stage | Customer Success
The great debate: Relationship or revenue - What CS is really accountable for
Seán Reid, Head of Customer Success - UKI & LATAM, Supermetrics
Ed Kelly, Director, Client Success and Operations, IDP Education Ltd.
See the details
Leadership discussion
10:30
Exhibition & Networking
Coffee break
See the details
11:00
Main stage | Customer Success
Renewals by design: Using MEDDIC, champion building & AI to lock in growth
Tamara Kempf, Regional Director, EMEA Customer Success, Cisco
See the details
AI-powered CS
Framework development
11:30
Main stage | Customer Success
The handoff is broken: Turning sales-to-CS into a system
Iain Taylor, Customer Success Director, BMC Helix
See the details
Leadership discussion
cross-functional alignment
12:00
Main stage | Customer Success
From gut feeling to scoring model: Translating customer pain into product priorities
Craig Jackson, Director of Customer Success, Pleo
See the details
Framework development
cross-functional alignment
12:30
Exhibition & Networking
Lunch break
See the details
13:30
Main stage | Customer Success
The onboarding gap: Mapping where expectations break
Deepankur Kukreja, Associate Vice President, Customer Success, Microland
Phil Gillett, Head of Customer Operations, Zutec
Iana Guglietti, Director, Digital Customer Success & Programs, Moody's
See the details
Strategic CS
Workshop
13:30
Cross-functional workshops
GTM stage - Workshop: Designing cross‑functional motions for expansion and NRR
See the details
14:15
Main stage | Customer Success
AI hackathon: Embedding automation into CS workflows
James Dalley, Senior Director, Customer Success, Flexera
Sophie Larcombe, Director, Customer Success, Zappi
See the details
AI-powered CS
Workshop
14:45
Main stage | Customer Success
Education as a growth engine: Building a CS academy model
Zaina Bryant, Global Director, Customer Success (Education Services), LSEG (London Stock Exchange Group)
Martin Stromback, Vice President of Customer Success | EMEA, Argus Media
See the details
Framework development
Leadership discussion
cross-functional alignment
14:45
Cross-functional workshops
GTM stage - Panel discussion: Positioning as a team sport
See the details
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage | Customer Success
Cross-functional under pressure: Dissecting a real escalation
See the details
Leadership discussion
Framework development
cross-functional alignment
16:15
Main stage | Customer Success
Stop asking for references: Start designing for advocates
See the details
Framework development
16:45
Main stage | Customer Success
Lock it in: Reflections, commitments & what happens next
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
17:00
Exhibition & Networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Workshop
Strategic CS
AI-powered CS
Framework development
Leadership discussion
cross-functional alignment
Main stage | Customer Success
Exhibition & Networking
Cross-functional workshops
June 18
June 18
June 18
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage | Customer Success
Chairperson opening remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
09:05
Main stage | Customer Success
Speed networking & CS pulse check
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
09:30
Main stage | Customer Success
Stop asking, start knowing: Building a predictive VoC engine
Manaal Farooqi, Director, Customer Success - Skin Creative, Bic
See the details
Framework development
10:00
Main stage | Customer Success
The great debate: Relationship or revenue - What CS is really accountable for
Seán Reid, Head of Customer Success - UKI & LATAM, Supermetrics
Ed Kelly, Director, Client Success and Operations, IDP Education Ltd.
See the details
Leadership discussion
10:30
Exhibition & Networking
Coffee break
See the details
11:00
Main stage | Customer Success
Renewals by design: Using MEDDIC, champion building & AI to lock in growth
Tamara Kempf, Regional Director, EMEA Customer Success, Cisco
See the details
AI-powered CS
Framework development
11:30
Main stage | Customer Success
The handoff is broken: Turning sales-to-CS into a system
Iain Taylor, Customer Success Director, BMC Helix
See the details
Leadership discussion
cross-functional alignment
12:00
Main stage | Customer Success
From gut feeling to scoring model: Translating customer pain into product priorities
Craig Jackson, Director of Customer Success, Pleo
See the details
Framework development
cross-functional alignment
12:30
Exhibition & Networking
Lunch break
See the details
13:30
Main stage | Customer Success
The onboarding gap: Mapping where expectations break
Deepankur Kukreja, Associate Vice President, Customer Success, Microland
Phil Gillett, Head of Customer Operations, Zutec
Iana Guglietti, Director, Digital Customer Success & Programs, Moody's
See the details
Strategic CS
Workshop
13:30
Cross-functional workshops
GTM stage - Workshop: Designing cross‑functional motions for expansion and NRR
See the details
14:15
Main stage | Customer Success
AI hackathon: Embedding automation into CS workflows
James Dalley, Senior Director, Customer Success, Flexera
Sophie Larcombe, Director, Customer Success, Zappi
See the details
AI-powered CS
Workshop
14:45
Main stage | Customer Success
Education as a growth engine: Building a CS academy model
Zaina Bryant, Global Director, Customer Success (Education Services), LSEG (London Stock Exchange Group)
Martin Stromback, Vice President of Customer Success | EMEA, Argus Media
See the details
Framework development
Leadership discussion
cross-functional alignment
14:45
Cross-functional workshops
GTM stage - Panel discussion: Positioning as a team sport
See the details
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage | Customer Success
Cross-functional under pressure: Dissecting a real escalation
See the details
Leadership discussion
Framework development
cross-functional alignment
16:15
Main stage | Customer Success
Stop asking for references: Start designing for advocates
See the details
Framework development
16:45
Main stage | Customer Success
Lock it in: Reflections, commitments & what happens next
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
17:00
Exhibition & Networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Workshop
Strategic CS
AI-powered CS
Framework development
Leadership discussion
cross-functional alignment
Main stage | Customer Success
Exhibition & Networking
Cross-functional workshops
June 18
June 18
June 18
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage | Customer Success
Chairperson opening remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
09:05
Main stage | Customer Success
Speed networking & CS pulse check
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
09:30
Main stage | Customer Success
Stop asking, start knowing: Building a predictive VoC engine
Manaal Farooqi, Director, Customer Success - Skin Creative, Bic
See the details
Framework development
10:00
Main stage | Customer Success
The great debate: Relationship or revenue - What CS is really accountable for
Seán Reid, Head of Customer Success - UKI & LATAM, Supermetrics
Ed Kelly, Director, Client Success and Operations, IDP Education Ltd.
See the details
Leadership discussion
10:30
Exhibition & Networking
Coffee break
See the details
11:00
Main stage | Customer Success
Renewals by design: Using MEDDIC, champion building & AI to lock in growth
Tamara Kempf, Regional Director, EMEA Customer Success, Cisco
See the details
AI-powered CS
Framework development
11:30
Main stage | Customer Success
The handoff is broken: Turning sales-to-CS into a system
Iain Taylor, Customer Success Director, BMC Helix
See the details
Leadership discussion
cross-functional alignment
12:00
Main stage | Customer Success
From gut feeling to scoring model: Translating customer pain into product priorities
Craig Jackson, Director of Customer Success, Pleo
See the details
Framework development
cross-functional alignment
12:30
Exhibition & Networking
Lunch break
See the details
13:30
Main stage | Customer Success
The onboarding gap: Mapping where expectations break
Deepankur Kukreja, Associate Vice President, Customer Success, Microland
Phil Gillett, Head of Customer Operations, Zutec
Iana Guglietti, Director, Digital Customer Success & Programs, Moody's
See the details
Strategic CS
Workshop
13:30
Cross-functional workshops
GTM stage - Workshop: Designing cross‑functional motions for expansion and NRR
See the details
14:15
Main stage | Customer Success
AI hackathon: Embedding automation into CS workflows
James Dalley, Senior Director, Customer Success, Flexera
Sophie Larcombe, Director, Customer Success, Zappi
See the details
AI-powered CS
Workshop
14:45
Main stage | Customer Success
Education as a growth engine: Building a CS academy model
Zaina Bryant, Global Director, Customer Success (Education Services), LSEG (London Stock Exchange Group)
Martin Stromback, Vice President of Customer Success | EMEA, Argus Media
See the details
Framework development
Leadership discussion
cross-functional alignment
14:45
Cross-functional workshops
GTM stage - Panel discussion: Positioning as a team sport
See the details
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage | Customer Success
Cross-functional under pressure: Dissecting a real escalation
See the details
Leadership discussion
Framework development
cross-functional alignment
16:15
Main stage | Customer Success
Stop asking for references: Start designing for advocates
See the details
Framework development
16:45
Main stage | Customer Success
Lock it in: Reflections, commitments & what happens next
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
17:00
Exhibition & Networking
Happy hour sponsored by Customer Success Collective
See the details

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