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Event starts in:
37

days :

19

: hours :

23

minutes

31

until doors open

December 02 & 03, 2026
InterContinental London - The O2
1 Waterview Drive
London

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What's on
Workshop
Interactive session
Main stage: Customer Success Summit
Exhibition & Networking
Breakout workshop track
December 2
December 3
December 2
December 2
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main stage: Customer Success Summit
Winning before onboarding: Why customer success should start before the sale ends
Steve Taylor, VP, Customer Success, Saviynt
See the details
09:45
Main stage: Customer Success Summit
Built around the user: Embedding customer needs into the product and engineering roadmap
See the details
10:15
Main stage: Customer Success Summit
Data-driven renewals: Stop guessing, start powering productivity and growth
Ed Sowden, Director of Customer Success, Splunk
Bharat Kumar, AVP, Recurring Revenue Acceleration EMEA, Cisco
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:15
Main stage: Customer Success Summit
How customer success teams stay proactive when customer context lives everywhere
Marty Kausas, Co-Founder & CEO, Pylon
See the details
11:45
Main stage: Customer Success Summit
Panel | The human advantage: What customer success skills will survive automation by 2030?
Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism
Kate Forgione, Director of Customer Success, EMEA, PagerDuty
Megan Thomson, Senior Program Manager, Customer Experience
Andy Shearer, RVP, Customer Success EMEA, OutSystems
See the details
12:30
Main stage: Customer Success Summit
Interactive roundtable discussion: A deep dive into your biggest challenges
Ray Barry, Customer Success Director, Finova
See the details
Interactive session
13:00
Exhibition & Networking
Lunch break
See the details
14:00
Main stage: Customer Success Summit
Mastering end-user adoption: Turning sign-ups into sustained usage
See the details
14:45
Main stage: Customer Success Summit
Scaling customer success: Maturing your CS function as your business grows
William Chesser, CCO, VitalSource
See the details
15:00
Main stage: Customer Success Summit
From AI Ambition to Revenue Impact: How AI is shaping the next generation of Revenue Teams
Daniel Delderfield, Senior Manager - Revenue Transformation, Gong
See the details
15:30
Exhibition & Networking
Coffee break
See the details
16:00
Main stage: Customer Success Summit
Panel | Customer revenue operations: When customer success becomes predictive
Prasoon Ranjan, Director, Customer Success, Colt Technology Services
Ray Barry, Customer Success Director, Finova
Andrew Syring, Director, Customer Success, CompanyCam
See the details
16:00
Breakout workshop track
The three-step framework for driving upsells and securing renewals
Anika Zubair, CEO and Founder of The Customer Success Pro
See the details
Workshop
16:45
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
17:00
Exhibition & Networking
Networking happy hour
See the details
December 3
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Main stage: Customer Success Summit
Beyond the Health Score: Exploring AI for External Customer Risk Signals
Shipra Nirola, Director, Customer Success, Evotix
See the details
09:45
Main stage: Customer Success Summit
Fireside chat | A year of AI in customer success: initiatives, lessons and the human side of CS
Laura Newby, Senior Director of Customer Success (International and USA Enterprise), Druva
See the details
10:15
Main stage: Customer Success Summit
Zero to CS hero: Building customer success from scratch in an early-stage startup
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:15
Main stage: Customer Success Summit
Panel | Success starts at the top: How leadership and culture shape high-performing customer success teams
Phil Gillett, Head of Customer Operations, Zutec
Jenique McNaught, SVP, Advisors Customer Success, Global, Mastercard
Franziska Lycett, VP of Customer Success, Infor
Pavi Gehlot, Director, Customer Success, Flexera
See the details
12:15
Main stage: Customer Success Summit
Fireside chat | Pressure without burnout: Managing your most demanding customers without losing your team
William Belcher, Manager, EMEA Customer Success Team, Claroty
Alfie Britten, Head of Customer Success, Anima
See the details
12:30
Main stage: Customer Success Summit
AI hackathon: Practical AI use cases every customer success leader should know
See the details
Interactive session
13:00
Exhibition & Networking
Lunch break
See the details
14:00
Main stage: Customer Success Summit
How customer success teams are moving faster with AI
See the details
14:30
Main stage: Customer Success Summit
From repetition to impact: How AI frees up time for what matters in CS
See the details
15:00
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
What's on
Workshop
Interactive session
Main stage: Customer Success Summit
Exhibition & Networking
Breakout workshop track
December 2
December 3
December 2
December 2
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main stage: Customer Success Summit
Winning before onboarding: Why customer success should start before the sale ends
Steve Taylor, VP, Customer Success, Saviynt
See the details
09:45
Main stage: Customer Success Summit
Built around the user: Embedding customer needs into the product and engineering roadmap
See the details
10:15
Main stage: Customer Success Summit
Data-driven renewals: Stop guessing, start powering productivity and growth
Ed Sowden, Director of Customer Success, Splunk
Bharat Kumar, AVP, Recurring Revenue Acceleration EMEA, Cisco
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:15
Main stage: Customer Success Summit
How customer success teams stay proactive when customer context lives everywhere
Marty Kausas, Co-Founder & CEO, Pylon
See the details
11:45
Main stage: Customer Success Summit
Panel | The human advantage: What customer success skills will survive automation by 2030?
Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism
Kate Forgione, Director of Customer Success, EMEA, PagerDuty
Megan Thomson, Senior Program Manager, Customer Experience
Andy Shearer, RVP, Customer Success EMEA, OutSystems
See the details
12:30
Main stage: Customer Success Summit
Interactive roundtable discussion: A deep dive into your biggest challenges
Ray Barry, Customer Success Director, Finova
See the details
Interactive session
13:00
Exhibition & Networking
Lunch break
See the details
14:00
Main stage: Customer Success Summit
Mastering end-user adoption: Turning sign-ups into sustained usage
See the details
14:45
Main stage: Customer Success Summit
Scaling customer success: Maturing your CS function as your business grows
William Chesser, CCO, VitalSource
See the details
15:00
Main stage: Customer Success Summit
From AI Ambition to Revenue Impact: How AI is shaping the next generation of Revenue Teams
Daniel Delderfield, Senior Manager - Revenue Transformation, Gong
See the details
15:30
Exhibition & Networking
Coffee break
See the details
16:00
Main stage: Customer Success Summit
Panel | Customer revenue operations: When customer success becomes predictive
Prasoon Ranjan, Director, Customer Success, Colt Technology Services
Ray Barry, Customer Success Director, Finova
Andrew Syring, Director, Customer Success, CompanyCam
See the details
16:00
Breakout workshop track
The three-step framework for driving upsells and securing renewals
Anika Zubair, CEO and Founder of The Customer Success Pro
See the details
Workshop
16:45
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
17:00
Exhibition & Networking
Networking happy hour
See the details
December 3
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Main stage: Customer Success Summit
Beyond the Health Score: Exploring AI for External Customer Risk Signals
Shipra Nirola, Director, Customer Success, Evotix
See the details
09:45
Main stage: Customer Success Summit
Fireside chat | A year of AI in customer success: initiatives, lessons and the human side of CS
Laura Newby, Senior Director of Customer Success (International and USA Enterprise), Druva
See the details
10:15
Main stage: Customer Success Summit
Zero to CS hero: Building customer success from scratch in an early-stage startup
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:15
Main stage: Customer Success Summit
Panel | Success starts at the top: How leadership and culture shape high-performing customer success teams
Phil Gillett, Head of Customer Operations, Zutec
Jenique McNaught, SVP, Advisors Customer Success, Global, Mastercard
Franziska Lycett, VP of Customer Success, Infor
Pavi Gehlot, Director, Customer Success, Flexera
See the details
12:15
Main stage: Customer Success Summit
Fireside chat | Pressure without burnout: Managing your most demanding customers without losing your team
William Belcher, Manager, EMEA Customer Success Team, Claroty
Alfie Britten, Head of Customer Success, Anima
See the details
12:30
Main stage: Customer Success Summit
AI hackathon: Practical AI use cases every customer success leader should know
See the details
Interactive session
13:00
Exhibition & Networking
Lunch break
See the details
14:00
Main stage: Customer Success Summit
How customer success teams are moving faster with AI
See the details
14:30
Main stage: Customer Success Summit
From repetition to impact: How AI frees up time for what matters in CS
See the details
15:00
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
What's on
Workshop
Interactive session
Main stage: Customer Success Summit
Exhibition & Networking
Breakout workshop track
December 2
December 3
December 2
December 2
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main stage: Customer Success Summit
Winning before onboarding: Why customer success should start before the sale ends
Steve Taylor, VP, Customer Success, Saviynt
See the details
09:45
Main stage: Customer Success Summit
Built around the user: Embedding customer needs into the product and engineering roadmap
See the details
10:15
Main stage: Customer Success Summit
Data-driven renewals: Stop guessing, start powering productivity and growth
Ed Sowden, Director of Customer Success, Splunk
Bharat Kumar, AVP, Recurring Revenue Acceleration EMEA, Cisco
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:15
Main stage: Customer Success Summit
How customer success teams stay proactive when customer context lives everywhere
Marty Kausas, Co-Founder & CEO, Pylon
See the details
11:45
Main stage: Customer Success Summit
Panel | The human advantage: What customer success skills will survive automation by 2030?
Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism
Kate Forgione, Director of Customer Success, EMEA, PagerDuty
Megan Thomson, Senior Program Manager, Customer Experience
Andy Shearer, RVP, Customer Success EMEA, OutSystems
See the details
12:30
Main stage: Customer Success Summit
Interactive roundtable discussion: A deep dive into your biggest challenges
Ray Barry, Customer Success Director, Finova
See the details
Interactive session
13:00
Exhibition & Networking
Lunch break
See the details
14:00
Main stage: Customer Success Summit
Mastering end-user adoption: Turning sign-ups into sustained usage
See the details
14:45
Main stage: Customer Success Summit
Scaling customer success: Maturing your CS function as your business grows
William Chesser, CCO, VitalSource
See the details
15:00
Main stage: Customer Success Summit
From AI Ambition to Revenue Impact: How AI is shaping the next generation of Revenue Teams
Daniel Delderfield, Senior Manager - Revenue Transformation, Gong
See the details
15:30
Exhibition & Networking
Coffee break
See the details
16:00
Main stage: Customer Success Summit
Panel | Customer revenue operations: When customer success becomes predictive
Prasoon Ranjan, Director, Customer Success, Colt Technology Services
Ray Barry, Customer Success Director, Finova
Andrew Syring, Director, Customer Success, CompanyCam
See the details
16:00
Breakout workshop track
The three-step framework for driving upsells and securing renewals
Anika Zubair, CEO and Founder of The Customer Success Pro
See the details
Workshop
16:45
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
17:00
Exhibition & Networking
Networking happy hour
See the details
December 3
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Main stage: Customer Success Summit
Beyond the Health Score: Exploring AI for External Customer Risk Signals
Shipra Nirola, Director, Customer Success, Evotix
See the details
09:45
Main stage: Customer Success Summit
Fireside chat | A year of AI in customer success: initiatives, lessons and the human side of CS
Laura Newby, Senior Director of Customer Success (International and USA Enterprise), Druva
See the details
10:15
Main stage: Customer Success Summit
Zero to CS hero: Building customer success from scratch in an early-stage startup
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:15
Main stage: Customer Success Summit
Panel | Success starts at the top: How leadership and culture shape high-performing customer success teams
Phil Gillett, Head of Customer Operations, Zutec
Jenique McNaught, SVP, Advisors Customer Success, Global, Mastercard
Franziska Lycett, VP of Customer Success, Infor
Pavi Gehlot, Director, Customer Success, Flexera
See the details
12:15
Main stage: Customer Success Summit
Fireside chat | Pressure without burnout: Managing your most demanding customers without losing your team
William Belcher, Manager, EMEA Customer Success Team, Claroty
Alfie Britten, Head of Customer Success, Anima
See the details
12:30
Main stage: Customer Success Summit
AI hackathon: Practical AI use cases every customer success leader should know
See the details
Interactive session
13:00
Exhibition & Networking
Lunch break
See the details
14:00
Main stage: Customer Success Summit
How customer success teams are moving faster with AI
See the details
14:30
Main stage: Customer Success Summit
From repetition to impact: How AI frees up time for what matters in CS
See the details
15:00
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details

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