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Event starts in:
17

days :

13

: hours :

16

minutes

56

until doors open

December 02 & 03, 2026
InterContinental London - The O2
1 Waterview Drive
London

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What's on
Workshop
Interactive session
Main stage: Customer Success Summit
Exhibition & Networking
December 2
December 3
December 2
December 2
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main stage: Customer Success Summit
Winning before onboarding: Why customer success should start before the sale ends
Steve Taylor, VP, Customer Success, Saviynt
See the details
09:45
Main stage: Customer Success Summit
Who does the work now? Rethinking the CSM's role in the age of AI
Giorgia Pedenzini, Strategic Customer Success Manager, Gainsight
James Allen, Customer Success Manager, Gainsight
See the details
10:15
Main stage: Customer Success Summit
Data-driven renewals: Stop guessing, start powering productivity and growth
Ed Sowden, Director of Customer Success, Splunk
Bharat Kumar, AVP, Recurring Revenue Acceleration EMEA, Splunk
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:15
Main stage: Customer Success Summit
Steady hands in times of change: Leading CS teams through mergers, acquisitions and restructures
Jordan Baker, Vice President, Customer Experience, Okta
See the details
11:45
Main stage: Customer Success Summit
Panel | The human advantage: What customer success skills will survive automation by 2030?
Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism
Kate Forgione, Director of Customer Success, EMEA, PagerDuty
Megan Thomson, Senior Program Manager, Customer Experience
Andy Shearer, RVP, Customer Success EMEA, OutSystems
See the details
12:45
Main stage: Customer Success Summit
How customer success teams stay proactive when customer context lives everywhere
Marty Kausas, Co-Founder & CEO, Pylon
See the details
13:00
Exhibition & Networking
Lunch break
See the details
14:00
Main stage: Customer Success Summit
From AI Ambition to Revenue Impact: How AI is shaping the next generation of Revenue Teams
Daniel Delderfield, Senior Manager - Revenue Transformation, Gong
See the details
14:30
Main stage: Customer Success Summit
The three-step framework for driving upsells and securing renewals
Anika Zubair, CEO and Founder of The Customer Success Pro
See the details
Workshop
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage: Customer Success Summit
Panel | Customer revenue operations: When customer success becomes predictive
Prasoon Ranjan, Former Director, Customer Success, Colt Technology Services
Ray Barry, Customer Success Director, Finova
Andrew Syring, Director, Customer Success, CompanyCam
See the details
16:30
Main stage: Customer Success Summit
Beyond the Health Score: Exploring AI for External Customer Risk Signals
Shipra Nirola, Director, Customer Success, Evotix
See the details
17:00
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
17:00
Exhibition & Networking
Networking happy hour
See the details
December 3
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Main stage: Customer Success Summit
Scaling customer success: Maturing your CS function as your business grows
William Chesser, CCO, VitalSource
See the details
09:45
Main stage: Customer Success Summit
From single product to portfolio: Equipping CSMs to lead the cross-sell journey
Michael Gerson, SVP, Head of Customer Success, Professional Services, and Implementations, FinQuery
See the details
10:15
Main stage: Customer Success Summit
Fireside chat | A year of AI in customer success: initiatives, lessons and the human side of CS
Laura Newby, Senior Director of Customer Success (International and USA Enterprise), Druva
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:15
Main stage: Customer Success Summit
Panel | Success starts at the top: How leadership and culture shape high-performing customer success teams
Phil Gillett, Head of Customer Operations, Zutec
Jenique McNaught, SVP, Advisors Customer Success, Global, Mastercard
Pavi Gehlot, Director, Customer Success, Flexera
See the details
12:00
Main stage: Customer Success Summit
Interactive roundtable discussion: A deep dive into your biggest challenges
Ray Barry, Customer Success Director, Finova
See the details
Interactive session
12:45
Exhibition & Networking
Lunch break
See the details
13:45
Main stage: Customer Success Summit
Fireside chat | Pressure without burnout: Managing your most demanding customers without losing your team
William Belcher, Manager, EMEA Customer Success Team, Claroty
Alfie Britten, Head of Customer Success, Anima
See the details
14:15
Main stage: Customer Success Summit
Beyond onboarding: Driving continuous adoption that proves value to users and the boardroom
Sebastian Mamro, VP Value Delivery EMEA, Cognite
See the details
14:45
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
What's on
Workshop
Interactive session
Main stage: Customer Success Summit
Exhibition & Networking
December 2
December 3
December 2
December 2
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main stage: Customer Success Summit
Winning before onboarding: Why customer success should start before the sale ends
Steve Taylor, VP, Customer Success, Saviynt
See the details
09:45
Main stage: Customer Success Summit
Who does the work now? Rethinking the CSM's role in the age of AI
Giorgia Pedenzini, Strategic Customer Success Manager, Gainsight
James Allen, Customer Success Manager, Gainsight
See the details
10:15
Main stage: Customer Success Summit
Data-driven renewals: Stop guessing, start powering productivity and growth
Ed Sowden, Director of Customer Success, Splunk
Bharat Kumar, AVP, Recurring Revenue Acceleration EMEA, Splunk
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:15
Main stage: Customer Success Summit
Steady hands in times of change: Leading CS teams through mergers, acquisitions and restructures
Jordan Baker, Vice President, Customer Experience, Okta
See the details
11:45
Main stage: Customer Success Summit
Panel | The human advantage: What customer success skills will survive automation by 2030?
Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism
Kate Forgione, Director of Customer Success, EMEA, PagerDuty
Megan Thomson, Senior Program Manager, Customer Experience
Andy Shearer, RVP, Customer Success EMEA, OutSystems
See the details
12:45
Main stage: Customer Success Summit
How customer success teams stay proactive when customer context lives everywhere
Marty Kausas, Co-Founder & CEO, Pylon
See the details
13:00
Exhibition & Networking
Lunch break
See the details
14:00
Main stage: Customer Success Summit
From AI Ambition to Revenue Impact: How AI is shaping the next generation of Revenue Teams
Daniel Delderfield, Senior Manager - Revenue Transformation, Gong
See the details
14:30
Main stage: Customer Success Summit
The three-step framework for driving upsells and securing renewals
Anika Zubair, CEO and Founder of The Customer Success Pro
See the details
Workshop
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage: Customer Success Summit
Panel | Customer revenue operations: When customer success becomes predictive
Prasoon Ranjan, Former Director, Customer Success, Colt Technology Services
Ray Barry, Customer Success Director, Finova
Andrew Syring, Director, Customer Success, CompanyCam
See the details
16:30
Main stage: Customer Success Summit
Beyond the Health Score: Exploring AI for External Customer Risk Signals
Shipra Nirola, Director, Customer Success, Evotix
See the details
17:00
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
17:00
Exhibition & Networking
Networking happy hour
See the details
December 3
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Main stage: Customer Success Summit
Scaling customer success: Maturing your CS function as your business grows
William Chesser, CCO, VitalSource
See the details
09:45
Main stage: Customer Success Summit
From single product to portfolio: Equipping CSMs to lead the cross-sell journey
Michael Gerson, SVP, Head of Customer Success, Professional Services, and Implementations, FinQuery
See the details
10:15
Main stage: Customer Success Summit
Fireside chat | A year of AI in customer success: initiatives, lessons and the human side of CS
Laura Newby, Senior Director of Customer Success (International and USA Enterprise), Druva
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:15
Main stage: Customer Success Summit
Panel | Success starts at the top: How leadership and culture shape high-performing customer success teams
Phil Gillett, Head of Customer Operations, Zutec
Jenique McNaught, SVP, Advisors Customer Success, Global, Mastercard
Pavi Gehlot, Director, Customer Success, Flexera
See the details
12:00
Main stage: Customer Success Summit
Interactive roundtable discussion: A deep dive into your biggest challenges
Ray Barry, Customer Success Director, Finova
See the details
Interactive session
12:45
Exhibition & Networking
Lunch break
See the details
13:45
Main stage: Customer Success Summit
Fireside chat | Pressure without burnout: Managing your most demanding customers without losing your team
William Belcher, Manager, EMEA Customer Success Team, Claroty
Alfie Britten, Head of Customer Success, Anima
See the details
14:15
Main stage: Customer Success Summit
Beyond onboarding: Driving continuous adoption that proves value to users and the boardroom
Sebastian Mamro, VP Value Delivery EMEA, Cognite
See the details
14:45
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
What's on
Workshop
Interactive session
Main stage: Customer Success Summit
Exhibition & Networking
December 2
December 3
December 2
December 2
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main stage: Customer Success Summit
Winning before onboarding: Why customer success should start before the sale ends
Steve Taylor, VP, Customer Success, Saviynt
See the details
09:45
Main stage: Customer Success Summit
Who does the work now? Rethinking the CSM's role in the age of AI
Giorgia Pedenzini, Strategic Customer Success Manager, Gainsight
James Allen, Customer Success Manager, Gainsight
See the details
10:15
Main stage: Customer Success Summit
Data-driven renewals: Stop guessing, start powering productivity and growth
Ed Sowden, Director of Customer Success, Splunk
Bharat Kumar, AVP, Recurring Revenue Acceleration EMEA, Splunk
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:15
Main stage: Customer Success Summit
Steady hands in times of change: Leading CS teams through mergers, acquisitions and restructures
Jordan Baker, Vice President, Customer Experience, Okta
See the details
11:45
Main stage: Customer Success Summit
Panel | The human advantage: What customer success skills will survive automation by 2030?
Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism
Kate Forgione, Director of Customer Success, EMEA, PagerDuty
Megan Thomson, Senior Program Manager, Customer Experience
Andy Shearer, RVP, Customer Success EMEA, OutSystems
See the details
12:45
Main stage: Customer Success Summit
How customer success teams stay proactive when customer context lives everywhere
Marty Kausas, Co-Founder & CEO, Pylon
See the details
13:00
Exhibition & Networking
Lunch break
See the details
14:00
Main stage: Customer Success Summit
From AI Ambition to Revenue Impact: How AI is shaping the next generation of Revenue Teams
Daniel Delderfield, Senior Manager - Revenue Transformation, Gong
See the details
14:30
Main stage: Customer Success Summit
The three-step framework for driving upsells and securing renewals
Anika Zubair, CEO and Founder of The Customer Success Pro
See the details
Workshop
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage: Customer Success Summit
Panel | Customer revenue operations: When customer success becomes predictive
Prasoon Ranjan, Former Director, Customer Success, Colt Technology Services
Ray Barry, Customer Success Director, Finova
Andrew Syring, Director, Customer Success, CompanyCam
See the details
16:30
Main stage: Customer Success Summit
Beyond the Health Score: Exploring AI for External Customer Risk Signals
Shipra Nirola, Director, Customer Success, Evotix
See the details
17:00
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
17:00
Exhibition & Networking
Networking happy hour
See the details
December 3
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Main stage: Customer Success Summit
Scaling customer success: Maturing your CS function as your business grows
William Chesser, CCO, VitalSource
See the details
09:45
Main stage: Customer Success Summit
From single product to portfolio: Equipping CSMs to lead the cross-sell journey
Michael Gerson, SVP, Head of Customer Success, Professional Services, and Implementations, FinQuery
See the details
10:15
Main stage: Customer Success Summit
Fireside chat | A year of AI in customer success: initiatives, lessons and the human side of CS
Laura Newby, Senior Director of Customer Success (International and USA Enterprise), Druva
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:15
Main stage: Customer Success Summit
Panel | Success starts at the top: How leadership and culture shape high-performing customer success teams
Phil Gillett, Head of Customer Operations, Zutec
Jenique McNaught, SVP, Advisors Customer Success, Global, Mastercard
Pavi Gehlot, Director, Customer Success, Flexera
See the details
12:00
Main stage: Customer Success Summit
Interactive roundtable discussion: A deep dive into your biggest challenges
Ray Barry, Customer Success Director, Finova
See the details
Interactive session
12:45
Exhibition & Networking
Lunch break
See the details
13:45
Main stage: Customer Success Summit
Fireside chat | Pressure without burnout: Managing your most demanding customers without losing your team
William Belcher, Manager, EMEA Customer Success Team, Claroty
Alfie Britten, Head of Customer Success, Anima
See the details
14:15
Main stage: Customer Success Summit
Beyond onboarding: Driving continuous adoption that proves value to users and the boardroom
Sebastian Mamro, VP Value Delivery EMEA, Cognite
See the details
14:45
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details

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