SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Partner with us

Get your pass

Event starts in:
65

days :

4

: hours :

30

minutes

19

until £300 savings ends

December 02 & 03, 2026
InterContinental London - The O2
1 Waterview Drive
London

View the
agenda

Sponsor

Download brochure

View full summit page

What's on
Workshop
Interactive session
Main stage: Customer Success Summit
Exhibition & Networking
Breakout workshop track
December 2
December 3
December 2
December 2
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Main stage: Customer Success Summit
Data-driven renewals: Stop guessing, start powering productivity and growth
Ed Sowden, Director of Customer Success, Splunk
See the details
09:45
Main stage: Customer Success Summit
Winning before onboarding: Why customer success should start before the sale ends
Steve Taylor, VP, Customer Success, Saviynt
See the details
10:15
Main stage: Customer Success Summit
NRR as the North Star: Redefining how customer success measures growth
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:00
Breakout workshop track
The three-step framework for driving upsells and securing renewals
Anika Zubair, CEO and Founder of The Customer Success Pro
See the details
Workshop
11:15
Main stage: Customer Success Summit
Panel | Customer revenue operations: When customer success becomes predictive
Prasoon Ranjan, Director, Customer Success, Colt Technology Services
See the details
12:15
Main stage: Customer Success Summit
Built around the user: Embedding customer needs into the product and engineering roadmap
See the details
12:30
Main stage: Customer Success Summit
Customer success roundtable discussions
See the details
Interactive session
13:00
Exhibition & Networking
Lunch break
See the details
14:00
Main stage: Customer Success Summit
Panel | The human advantage: What customer success skills will survive automation by 2030?
Dominque Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism
Kate Forgione, Director, Customer Success
See the details
14:00
Breakout workshop track
Beyond the playbook: Using MEDICC and AI to drive customer success
Sarosh Elahi, Principal Customer Success Manager, Adobe
See the details
Workshop
14:45
Main stage: Customer Success Summit
Reimagining executive business reviews with AI
See the details
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage: Customer Success Summit
Fireside chat | Pressure without burnout: Managing your most demanding customers without losing your team
William Belcher, Manager, EMEA Customer Success Team, Claroty
See the details
16:15
Main stage: Customer Success Summit
Scaling customer success: Maturing your CS function as your business grows
William Chesser, CCO, Virta Health
See the details
16:45
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
17:00
Exhibition & Networking
Networking happy hour
See the details
December 3
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Main stage: Customer Success Summit
Zero to CS hero: Building customer success from scratch in an early-stage startup
See the details
09:45
Main stage: Customer Success Summit
Panel | Success starts at the top: How leadership and culture shape high-performing customer success teams
Franziska Lycett, VP of Customer Success, Infor
See the details
10:30
Exhibition & Networking
Coffee break
See the details
11:00
Main stage: Customer Success Summit
How customer success teams are moving faster with AI
Marty Kausas, Co-Founder & CEO, Pylon
See the details
11:30
Main stage: Customer Success Summit
From repetition to impact: How AI frees up time for what matters in CS
James Allen, Customer Success Manager, Gainsight
Giorgia Pedenzini, Strategic Customer Success Manager, Gainsight
See the details
12:00
Main stage: Customer Success Summit
AI speed dating: Practical AI use cases every customer success leader should know
See the details
Interactive session
12:45
Exhibition & Networking
Lunch break
See the details
13:45
Main stage: Customer Success Summit
Customer success in the GTM strategy: Earning your seat at the leadership table
See the details
14:15
Main stage: Customer Success Summit
Mastering end-user adoption: Turning sign-ups into sustained usage
See the details
14:45
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
What's on
Workshop
Interactive session
Main stage: Customer Success Summit
Exhibition & Networking
Breakout workshop track
December 2
December 3
December 2
December 2
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Main stage: Customer Success Summit
Data-driven renewals: Stop guessing, start powering productivity and growth
Ed Sowden, Director of Customer Success, Splunk
See the details
09:45
Main stage: Customer Success Summit
Winning before onboarding: Why customer success should start before the sale ends
Steve Taylor, VP, Customer Success, Saviynt
See the details
10:15
Main stage: Customer Success Summit
NRR as the North Star: Redefining how customer success measures growth
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:00
Breakout workshop track
The three-step framework for driving upsells and securing renewals
Anika Zubair, CEO and Founder of The Customer Success Pro
See the details
Workshop
11:15
Main stage: Customer Success Summit
Panel | Customer revenue operations: When customer success becomes predictive
Prasoon Ranjan, Director, Customer Success, Colt Technology Services
See the details
12:15
Main stage: Customer Success Summit
Built around the user: Embedding customer needs into the product and engineering roadmap
See the details
12:30
Main stage: Customer Success Summit
Customer success roundtable discussions
See the details
Interactive session
13:00
Exhibition & Networking
Lunch break
See the details
14:00
Main stage: Customer Success Summit
Panel | The human advantage: What customer success skills will survive automation by 2030?
Dominque Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism
Kate Forgione, Director, Customer Success
See the details
14:00
Breakout workshop track
Beyond the playbook: Using MEDICC and AI to drive customer success
Sarosh Elahi, Principal Customer Success Manager, Adobe
See the details
Workshop
14:45
Main stage: Customer Success Summit
Reimagining executive business reviews with AI
See the details
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage: Customer Success Summit
Fireside chat | Pressure without burnout: Managing your most demanding customers without losing your team
William Belcher, Manager, EMEA Customer Success Team, Claroty
See the details
16:15
Main stage: Customer Success Summit
Scaling customer success: Maturing your CS function as your business grows
William Chesser, CCO, Virta Health
See the details
16:45
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
17:00
Exhibition & Networking
Networking happy hour
See the details
December 3
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Main stage: Customer Success Summit
Zero to CS hero: Building customer success from scratch in an early-stage startup
See the details
09:45
Main stage: Customer Success Summit
Panel | Success starts at the top: How leadership and culture shape high-performing customer success teams
Franziska Lycett, VP of Customer Success, Infor
See the details
10:30
Exhibition & Networking
Coffee break
See the details
11:00
Main stage: Customer Success Summit
How customer success teams are moving faster with AI
Marty Kausas, Co-Founder & CEO, Pylon
See the details
11:30
Main stage: Customer Success Summit
From repetition to impact: How AI frees up time for what matters in CS
James Allen, Customer Success Manager, Gainsight
Giorgia Pedenzini, Strategic Customer Success Manager, Gainsight
See the details
12:00
Main stage: Customer Success Summit
AI speed dating: Practical AI use cases every customer success leader should know
See the details
Interactive session
12:45
Exhibition & Networking
Lunch break
See the details
13:45
Main stage: Customer Success Summit
Customer success in the GTM strategy: Earning your seat at the leadership table
See the details
14:15
Main stage: Customer Success Summit
Mastering end-user adoption: Turning sign-ups into sustained usage
See the details
14:45
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
What's on
Workshop
Interactive session
Main stage: Customer Success Summit
Exhibition & Networking
Breakout workshop track
December 2
December 3
December 2
December 2
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Main stage: Customer Success Summit
Data-driven renewals: Stop guessing, start powering productivity and growth
Ed Sowden, Director of Customer Success, Splunk
See the details
09:45
Main stage: Customer Success Summit
Winning before onboarding: Why customer success should start before the sale ends
Steve Taylor, VP, Customer Success, Saviynt
See the details
10:15
Main stage: Customer Success Summit
NRR as the North Star: Redefining how customer success measures growth
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:00
Breakout workshop track
The three-step framework for driving upsells and securing renewals
Anika Zubair, CEO and Founder of The Customer Success Pro
See the details
Workshop
11:15
Main stage: Customer Success Summit
Panel | Customer revenue operations: When customer success becomes predictive
Prasoon Ranjan, Director, Customer Success, Colt Technology Services
See the details
12:15
Main stage: Customer Success Summit
Built around the user: Embedding customer needs into the product and engineering roadmap
See the details
12:30
Main stage: Customer Success Summit
Customer success roundtable discussions
See the details
Interactive session
13:00
Exhibition & Networking
Lunch break
See the details
14:00
Main stage: Customer Success Summit
Panel | The human advantage: What customer success skills will survive automation by 2030?
Dominque Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism
Kate Forgione, Director, Customer Success
See the details
14:00
Breakout workshop track
Beyond the playbook: Using MEDICC and AI to drive customer success
Sarosh Elahi, Principal Customer Success Manager, Adobe
See the details
Workshop
14:45
Main stage: Customer Success Summit
Reimagining executive business reviews with AI
See the details
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage: Customer Success Summit
Fireside chat | Pressure without burnout: Managing your most demanding customers without losing your team
William Belcher, Manager, EMEA Customer Success Team, Claroty
See the details
16:15
Main stage: Customer Success Summit
Scaling customer success: Maturing your CS function as your business grows
William Chesser, CCO, Virta Health
See the details
16:45
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
17:00
Exhibition & Networking
Networking happy hour
See the details
December 3
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Main stage: Customer Success Summit
Zero to CS hero: Building customer success from scratch in an early-stage startup
See the details
09:45
Main stage: Customer Success Summit
Panel | Success starts at the top: How leadership and culture shape high-performing customer success teams
Franziska Lycett, VP of Customer Success, Infor
See the details
10:30
Exhibition & Networking
Coffee break
See the details
11:00
Main stage: Customer Success Summit
How customer success teams are moving faster with AI
Marty Kausas, Co-Founder & CEO, Pylon
See the details
11:30
Main stage: Customer Success Summit
From repetition to impact: How AI frees up time for what matters in CS
James Allen, Customer Success Manager, Gainsight
Giorgia Pedenzini, Strategic Customer Success Manager, Gainsight
See the details
12:00
Main stage: Customer Success Summit
AI speed dating: Practical AI use cases every customer success leader should know
See the details
Interactive session
12:45
Exhibition & Networking
Lunch break
See the details
13:45
Main stage: Customer Success Summit
Customer success in the GTM strategy: Earning your seat at the leadership table
See the details
14:15
Main stage: Customer Success Summit
Mastering end-user adoption: Turning sign-ups into sustained usage
See the details
14:45
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details

Useful links

Contact us

Privacy

made with Acara

Join the conversation