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Event starts in:
60

days :

12

: hours :

9

minutes

54

until early bird discount ends

February 23, 2027
Austin

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What's on
Panel
Interactive session
AI for Customer Support Summit
Exhibition & networking
External sessions: Customer Success Summit
February 23
February 23
February 23
08:00
Exhibition & networking
Registration & welcome refreshments
See the details
09:00
AI for Customer Support Summit
Chairperson opening remarks & vibe coding introduction
Alex Turkovic, Senior Director, Customer Experience, Belfry
See the details
Interactive session
09:15
AI for Customer Support Summit
How WP Engine transformed their support team to be proactive with AI
Clyde Melendez, Senior Director, Customer Experience, WP Engine
See the details
09:15
External sessions: Customer Success Summit
From cost center to revenue engine: Customer success’s seat at the board table
Philippe Mesritz, Chief Customer Officer, The Access Group
See the details
09:45
AI for Customer Support Summit
People first, AI second: Building confident teams in the age of AI
Margarita Wilshire, Director, Customer Support, Vanta
See the details
09:45
External sessions: Customer Success Summit
What makes retention everyone's job
See the details
10:15
AI for Customer Support Summit
Seeing around corners: How Luminator Technology Group integrated predictive analytics for smarter support
Justin McDonnell, Vice President of Customer Experience, Luminator Technology Group
See the details
10:15
External sessions: Customer Success Summit
Fireside Chat | The renewal is won on day one: Why onboarding decides retention
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
AI for Customer Support Summit
Panel | Untapped and underused: How AI will make support indispensable to your CRO
Philippe Mesritz, Chief Customer Officer, The Access Group
Hayden Warzek, Director, Customer Success & Support, TractIQ
See the details
Panel
11:15
External sessions: Customer Success Summit
Panel | Beyond the health score: What actually predicts long-lasting adoption
Carol Keyes, Director of Customer Success Operations, BMC Software
Genevieve Jooste, Director, Strategic Customer Success, Synthesia
See the details
12:00
AI for Customer Support Summit
Interactive roundtable discussions & vibe coding continued
Alex Turkovic, Senior Director, Customer Experience, Belfry
Sofia Covarrubias, Director of Customer Experience, Xurrent
Riz Sherif, Director, Customer Experience, Credit Repair Cloud
See the details
Interactive session
12:00
External sessions: Customer Success Summit
Having the hard conversation: A clarity framework for CS professionals
Kourtney Shoemaker, Lead Customer Success Manager, Billtrust
See the details
12:45
Exhibition & networking
Lunch
See the details
13:30
External sessions: Customer Success Summit
Roundtable | Choose your challenge: Retention and growth roundtables
See the details
13:45
AI for Customer Support Summit
Blurred lines: How AI is reshaping CX across support, success and community
Lekshmi Thampi, Senior Director, Customer Experience & Software Delivery, Quorum Software
See the details
14:15
AI for Customer Support Summit
Panel | Is it actually working? Proving the ROI of AI in support
See the details
Panel
14:15
External sessions: Customer Success Summit
Panel | Prove it in the boardroom: Build your CS business case
Kim Ramsey, Fractional VP, Customer Experience & Customer Operations
See the details
15:00
Exhibition & networking
Coffee break
See the details
15:30
AI for Customer Support Summit
The operational edge: Smarter routing and escalation with AI
Jamie Baker, Director, Global Technical Support, Spectro Cloud
See the details
15:30
External sessions: Customer Success Summit
Humans + agents: Redefining the post-sales experience in an AI-first org
Neal McCoy, VP of Customer Success & Professional Services, BigCommerce
See the details
16:00
AI for Customer Support Summit
QA at scale: Reviewing 100% of conversations with AI
See the details
16:00
External sessions: Customer Success Summit
Workshop | Promise to proof: Making the first 90 days count
See the details
16:30
AI for Customer Support Summit
Vibe coding wrap-up & closing remarks
Alex Turkovic, Senior Director, Customer Experience, Belfry
See the details
Interactive session
16:45
External sessions: Customer Success Summit
Customer success as an outcomes engine: Making value-based care work in healthcare technology
Srinivas Potla, Senior Director of Customer Success, Innovaccer
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Panel
Interactive session
AI for Customer Support Summit
Exhibition & networking
External sessions: Customer Success Summit
February 23
February 23
February 23
08:00
Exhibition & networking
Registration & welcome refreshments
See the details
09:00
AI for Customer Support Summit
Chairperson opening remarks & vibe coding introduction
Alex Turkovic, Senior Director, Customer Experience, Belfry
See the details
Interactive session
09:15
AI for Customer Support Summit
How WP Engine transformed their support team to be proactive with AI
Clyde Melendez, Senior Director, Customer Experience, WP Engine
See the details
09:15
External sessions: Customer Success Summit
From cost center to revenue engine: Customer success’s seat at the board table
Philippe Mesritz, Chief Customer Officer, The Access Group
See the details
09:45
AI for Customer Support Summit
People first, AI second: Building confident teams in the age of AI
Margarita Wilshire, Director, Customer Support, Vanta
See the details
09:45
External sessions: Customer Success Summit
What makes retention everyone's job
See the details
10:15
AI for Customer Support Summit
Seeing around corners: How Luminator Technology Group integrated predictive analytics for smarter support
Justin McDonnell, Vice President of Customer Experience, Luminator Technology Group
See the details
10:15
External sessions: Customer Success Summit
Fireside Chat | The renewal is won on day one: Why onboarding decides retention
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
AI for Customer Support Summit
Panel | Untapped and underused: How AI will make support indispensable to your CRO
Philippe Mesritz, Chief Customer Officer, The Access Group
Hayden Warzek, Director, Customer Success & Support, TractIQ
See the details
Panel
11:15
External sessions: Customer Success Summit
Panel | Beyond the health score: What actually predicts long-lasting adoption
Carol Keyes, Director of Customer Success Operations, BMC Software
Genevieve Jooste, Director, Strategic Customer Success, Synthesia
See the details
12:00
AI for Customer Support Summit
Interactive roundtable discussions & vibe coding continued
Alex Turkovic, Senior Director, Customer Experience, Belfry
Sofia Covarrubias, Director of Customer Experience, Xurrent
Riz Sherif, Director, Customer Experience, Credit Repair Cloud
See the details
Interactive session
12:00
External sessions: Customer Success Summit
Having the hard conversation: A clarity framework for CS professionals
Kourtney Shoemaker, Lead Customer Success Manager, Billtrust
See the details
12:45
Exhibition & networking
Lunch
See the details
13:30
External sessions: Customer Success Summit
Roundtable | Choose your challenge: Retention and growth roundtables
See the details
13:45
AI for Customer Support Summit
Blurred lines: How AI is reshaping CX across support, success and community
Lekshmi Thampi, Senior Director, Customer Experience & Software Delivery, Quorum Software
See the details
14:15
AI for Customer Support Summit
Panel | Is it actually working? Proving the ROI of AI in support
See the details
Panel
14:15
External sessions: Customer Success Summit
Panel | Prove it in the boardroom: Build your CS business case
Kim Ramsey, Fractional VP, Customer Experience & Customer Operations
See the details
15:00
Exhibition & networking
Coffee break
See the details
15:30
AI for Customer Support Summit
The operational edge: Smarter routing and escalation with AI
Jamie Baker, Director, Global Technical Support, Spectro Cloud
See the details
15:30
External sessions: Customer Success Summit
Humans + agents: Redefining the post-sales experience in an AI-first org
Neal McCoy, VP of Customer Success & Professional Services, BigCommerce
See the details
16:00
AI for Customer Support Summit
QA at scale: Reviewing 100% of conversations with AI
See the details
16:00
External sessions: Customer Success Summit
Workshop | Promise to proof: Making the first 90 days count
See the details
16:30
AI for Customer Support Summit
Vibe coding wrap-up & closing remarks
Alex Turkovic, Senior Director, Customer Experience, Belfry
See the details
Interactive session
16:45
External sessions: Customer Success Summit
Customer success as an outcomes engine: Making value-based care work in healthcare technology
Srinivas Potla, Senior Director of Customer Success, Innovaccer
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Panel
Interactive session
AI for Customer Support Summit
Exhibition & networking
External sessions: Customer Success Summit
February 23
February 23
February 23
08:00
Exhibition & networking
Registration & welcome refreshments
See the details
09:00
AI for Customer Support Summit
Chairperson opening remarks & vibe coding introduction
Alex Turkovic, Senior Director, Customer Experience, Belfry
See the details
Interactive session
09:15
AI for Customer Support Summit
How WP Engine transformed their support team to be proactive with AI
Clyde Melendez, Senior Director, Customer Experience, WP Engine
See the details
09:15
External sessions: Customer Success Summit
From cost center to revenue engine: Customer success’s seat at the board table
Philippe Mesritz, Chief Customer Officer, The Access Group
See the details
09:45
AI for Customer Support Summit
People first, AI second: Building confident teams in the age of AI
Margarita Wilshire, Director, Customer Support, Vanta
See the details
09:45
External sessions: Customer Success Summit
What makes retention everyone's job
See the details
10:15
AI for Customer Support Summit
Seeing around corners: How Luminator Technology Group integrated predictive analytics for smarter support
Justin McDonnell, Vice President of Customer Experience, Luminator Technology Group
See the details
10:15
External sessions: Customer Success Summit
Fireside Chat | The renewal is won on day one: Why onboarding decides retention
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
AI for Customer Support Summit
Panel | Untapped and underused: How AI will make support indispensable to your CRO
Philippe Mesritz, Chief Customer Officer, The Access Group
Hayden Warzek, Director, Customer Success & Support, TractIQ
See the details
Panel
11:15
External sessions: Customer Success Summit
Panel | Beyond the health score: What actually predicts long-lasting adoption
Carol Keyes, Director of Customer Success Operations, BMC Software
Genevieve Jooste, Director, Strategic Customer Success, Synthesia
See the details
12:00
AI for Customer Support Summit
Interactive roundtable discussions & vibe coding continued
Alex Turkovic, Senior Director, Customer Experience, Belfry
Sofia Covarrubias, Director of Customer Experience, Xurrent
Riz Sherif, Director, Customer Experience, Credit Repair Cloud
See the details
Interactive session
12:00
External sessions: Customer Success Summit
Having the hard conversation: A clarity framework for CS professionals
Kourtney Shoemaker, Lead Customer Success Manager, Billtrust
See the details
12:45
Exhibition & networking
Lunch
See the details
13:30
External sessions: Customer Success Summit
Roundtable | Choose your challenge: Retention and growth roundtables
See the details
13:45
AI for Customer Support Summit
Blurred lines: How AI is reshaping CX across support, success and community
Lekshmi Thampi, Senior Director, Customer Experience & Software Delivery, Quorum Software
See the details
14:15
AI for Customer Support Summit
Panel | Is it actually working? Proving the ROI of AI in support
See the details
Panel
14:15
External sessions: Customer Success Summit
Panel | Prove it in the boardroom: Build your CS business case
Kim Ramsey, Fractional VP, Customer Experience & Customer Operations
See the details
15:00
Exhibition & networking
Coffee break
See the details
15:30
AI for Customer Support Summit
The operational edge: Smarter routing and escalation with AI
Jamie Baker, Director, Global Technical Support, Spectro Cloud
See the details
15:30
External sessions: Customer Success Summit
Humans + agents: Redefining the post-sales experience in an AI-first org
Neal McCoy, VP of Customer Success & Professional Services, BigCommerce
See the details
16:00
AI for Customer Support Summit
QA at scale: Reviewing 100% of conversations with AI
See the details
16:00
External sessions: Customer Success Summit
Workshop | Promise to proof: Making the first 90 days count
See the details
16:30
AI for Customer Support Summit
Vibe coding wrap-up & closing remarks
Alex Turkovic, Senior Director, Customer Experience, Belfry
See the details
Interactive session
16:45
External sessions: Customer Success Summit
Customer success as an outcomes engine: Making value-based care work in healthcare technology
Srinivas Potla, Senior Director of Customer Success, Innovaccer
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details

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