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August 20, 2026
Boston

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What's on
Interactive session
Main stage
Exhibition & networking
Workshops
August 20
August 20
August 20
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer
See the details
09:15
Main stage
Positioning customer success as the engine of revenue and operational strategy
See the details
09:45
Main stage
Growth without headcount: Leveraging automation to scale impact and reduce cost-to-serve
See the details
10:15
Main stage
Segment smarter, renew better: Personalizing the renewal journey for retention and growth
See the details
Interactive session
11:00
Exhibition & networking
Coffee break
See the details
11:30
Main stage
Panel | Beyond post-sales: Owning the customer journey from first touch
Kate Walsh, Chief Customer Officer, Multiplier
See the details
12:15
Main stage
Fireside chat | Build or buy? Inside the realities of evaluating and contracting a digital agent
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
Roundtables | Building customer-facing teams customers trust
See the details
Interactive session
14:30
Main stage
Panel | From hype to hard numbers: Proving the ROI of AI across the customer function
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Balancing customer outcomes with business realities at the executive table
See the details
16:15
Main stage
Fluent in finance: Connecting KPIs to unit economics, profitability, and valuation
See the details
16:45
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer
See the details
17:00
Exhibition & networking
Networking happy hour
See the details
What's on
Interactive session
Main stage
Exhibition & networking
Workshops
August 20
August 20
August 20
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer
See the details
09:15
Main stage
Positioning customer success as the engine of revenue and operational strategy
See the details
09:45
Main stage
Growth without headcount: Leveraging automation to scale impact and reduce cost-to-serve
See the details
10:15
Main stage
Segment smarter, renew better: Personalizing the renewal journey for retention and growth
See the details
Interactive session
11:00
Exhibition & networking
Coffee break
See the details
11:30
Main stage
Panel | Beyond post-sales: Owning the customer journey from first touch
Kate Walsh, Chief Customer Officer, Multiplier
See the details
12:15
Main stage
Fireside chat | Build or buy? Inside the realities of evaluating and contracting a digital agent
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
Roundtables | Building customer-facing teams customers trust
See the details
Interactive session
14:30
Main stage
Panel | From hype to hard numbers: Proving the ROI of AI across the customer function
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Balancing customer outcomes with business realities at the executive table
See the details
16:15
Main stage
Fluent in finance: Connecting KPIs to unit economics, profitability, and valuation
See the details
16:45
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer
See the details
17:00
Exhibition & networking
Networking happy hour
See the details
What's on
Interactive session
Main stage
Exhibition & networking
Workshops
August 20
August 20
August 20
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer
See the details
09:15
Main stage
Positioning customer success as the engine of revenue and operational strategy
See the details
09:45
Main stage
Growth without headcount: Leveraging automation to scale impact and reduce cost-to-serve
See the details
10:15
Main stage
Segment smarter, renew better: Personalizing the renewal journey for retention and growth
See the details
Interactive session
11:00
Exhibition & networking
Coffee break
See the details
11:30
Main stage
Panel | Beyond post-sales: Owning the customer journey from first touch
Kate Walsh, Chief Customer Officer, Multiplier
See the details
12:15
Main stage
Fireside chat | Build or buy? Inside the realities of evaluating and contracting a digital agent
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
Roundtables | Building customer-facing teams customers trust
See the details
Interactive session
14:30
Main stage
Panel | From hype to hard numbers: Proving the ROI of AI across the customer function
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Balancing customer outcomes with business realities at the executive table
See the details
16:15
Main stage
Fluent in finance: Connecting KPIs to unit economics, profitability, and valuation
See the details
16:45
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer
See the details
17:00
Exhibition & networking
Networking happy hour
See the details

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