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Event starts in:
57

days :

16

: hours :

10

minutes

25

until early bird pricing ends

January 21, 2026
Palo Alto

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agenda

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What's on
Main stage
Exhibition & networking
January 21
January 21
January 21
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
The language of expansion: Communicating value that matters
Haille Trimboli, Associate Director, Customer Success, Harvard Business Impact
See the details
10:15
Exhibition & networking
Coffee break
See the details
11:45
Main stage
Interactive roundtable discussions: Aligning CS with GTM strategy
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main stage
Panel | Scaling and expanding customer success: The AI advantage
Aabhas Lal, Director, Customer Success, Securonix
Harita Salvi, Senior Director, Global Customer Success, Jumpcloud
Kelsey Kearns, Head of Customer Success, Rockerbox, DoubleVerify
See the details
14:45
Main stage
Pooled CS teams: Efficient, expandable, and customer-centric
Laurence Leong, Head of Scaled Customer Success, Okta
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Panel | The revenue side of CS: Renewal and expansion strategies that work
Paul Kelley, Director of Customer Success, EarnIn
Chris Bezold, Senior Director of Customer Success, LucidLink
Jen Gussman, Director, Customer Success Account Management, Microsoft
See the details
16:30
Main stage
Expanding CS reach without adding headcount
Tony Gulley, Director of Customer Success & Strategic Operations, Elise AI
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Main stage
Exhibition & networking
January 21
January 21
January 21
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
The language of expansion: Communicating value that matters
Haille Trimboli, Associate Director, Customer Success, Harvard Business Impact
See the details
10:15
Exhibition & networking
Coffee break
See the details
11:45
Main stage
Interactive roundtable discussions: Aligning CS with GTM strategy
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main stage
Panel | Scaling and expanding customer success: The AI advantage
Aabhas Lal, Director, Customer Success, Securonix
Harita Salvi, Senior Director, Global Customer Success, Jumpcloud
Kelsey Kearns, Head of Customer Success, Rockerbox, DoubleVerify
See the details
14:45
Main stage
Pooled CS teams: Efficient, expandable, and customer-centric
Laurence Leong, Head of Scaled Customer Success, Okta
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Panel | The revenue side of CS: Renewal and expansion strategies that work
Paul Kelley, Director of Customer Success, EarnIn
Chris Bezold, Senior Director of Customer Success, LucidLink
Jen Gussman, Director, Customer Success Account Management, Microsoft
See the details
16:30
Main stage
Expanding CS reach without adding headcount
Tony Gulley, Director of Customer Success & Strategic Operations, Elise AI
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Main stage
Exhibition & networking
January 21
January 21
January 21
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
The language of expansion: Communicating value that matters
Haille Trimboli, Associate Director, Customer Success, Harvard Business Impact
See the details
10:15
Exhibition & networking
Coffee break
See the details
11:45
Main stage
Interactive roundtable discussions: Aligning CS with GTM strategy
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main stage
Panel | Scaling and expanding customer success: The AI advantage
Aabhas Lal, Director, Customer Success, Securonix
Harita Salvi, Senior Director, Global Customer Success, Jumpcloud
Kelsey Kearns, Head of Customer Success, Rockerbox, DoubleVerify
See the details
14:45
Main stage
Pooled CS teams: Efficient, expandable, and customer-centric
Laurence Leong, Head of Scaled Customer Success, Okta
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Panel | The revenue side of CS: Renewal and expansion strategies that work
Paul Kelley, Director of Customer Success, EarnIn
Chris Bezold, Senior Director of Customer Success, LucidLink
Jen Gussman, Director, Customer Success Account Management, Microsoft
See the details
16:30
Main stage
Expanding CS reach without adding headcount
Tony Gulley, Director of Customer Success & Strategic Operations, Elise AI
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details

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