Customer Success Festival
"They have done an amazing job creating a CS community that's modern, collaborative and representative of some of the smartest leaders in customer success.”
Edward Chiu, Co-Founder & CEO, Catalyst.
What is Customer Success Festival?
Whether you’re tackling onboarding, churn mitigation, or renewals, you’ll leave rejuvenated and ready to implement your newly acquired insights and tactics.
📈 Keep up-to-date with the latest industry trends and benchmark your strategy against the best in the business.
💡 Meet those in the same role as yourself, facing the same challenges, and crowdsource key solutions.
🤝 Build a network of trusted customer success advisors and forge meaningful connections.
Festival starts in:
days
hours
minutes
seconds
Increase your earning potential
Customer leaders who’ve attended a conference to further their L&D earn $24,061 more than those who haven’t.*
*Source: Customer Success Salary Survey 2023
Spark new ideas
69.7% of CS pros agreed that attending specialised conferences positively impacted their career progression.*
This year's star-studded speaker lineup
Testimonials
See for yourself what past attendees have to say about their experience.
Testimonials
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“I was struck by the strong quality of the speakers that I got to hear. Nice work putting on a great event.”
Head of Strategic Customer Success
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“The event was impactful. I can take some of the learnings back to our teams and say, 'This is something I think we need to invest in in the future'. ”
Senior Manager, Customer Success
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“I was HIGHLY impressed with the last conference. It was amazing to see such a large turn-out and that it was well put together.”
Global Scale Strategy Lead, Customer Success
Agenda highlights
Gain valuable insights from leading CS experts who are shaping the industry, and return to the office with a wealth of new ideas and strategies to implement such as:
ROI of customer success: transform satisfaction into revenue growth
Data-driven customer success: unlock the power of data to drive customer engagement and retention
Scalable CS framework: build a framework that can adapt to the growing needs of your business
Elevating customer experience: create an exceptional customer journey that stands out in the market
Mastering CS metrics: measure and track key performance indicators to make data-driven decisions
Optimise and automate your CS operation using AI to drive efficiency and scalability
Uncover the secrets of efficient collaboration with sales, product and marketing
Audience insight
25+
Speakers
100+
Attendees
80%
Senior management
75+
Companies
Break the cycle
Take a break from the daily routine. Recharge, re-evaluate, and gain inspiration by comparing strategies with your peers.
Collaborate
Engage with trailblazing CS leaders, in-person, and in a unique environment.
Spark new ideas
Drive change and generate new ideas to elevate your company and professional journey.
Partners
See our partners for our Customer Success Festivals.
Festival partners
Series partners
Supporting partners
Co-located
Looking to improve the skills of your entire team? Bring your team to the events organised by our sister communities, all co-located with Customer Success Festival Amsterdam. Reach out to Tom for special pricing on group discounts.
Join the conversation
Discover the ultimate community for customer success at Customer Success Collective. Connect with like-minded CS enthusiasts, access state-of-the-art resources, attend world-class events, and engage in stimulating conversations.
Summit series