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Event starts in:
51

days :

7

: hours :

26

minutes

32

until the summit

November 18 & 19, 2026
Sheraton Grand Chicago Riverwalk
301 East North Water Street
Chicago

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agenda

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What's on
Break
Main stage
Exhibition & networking
November 18
November 19
November 18
November 18
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Smarter high-touch: How AI helps CSMs focus where it matters most
Kayla Kurtz-Plutko, Director, Customer Success, Kalibrate
See the details
11:45
Main stage
How success teams are actually using AI to win
Marty Kausas, Co-Founder & CEO, Pylon
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
Panel | Gen AI, agentic AI, and the CSM job description no one's updated yet
Craig Kaplan, Customer Success Director, Silverfort
Randall Hulme, Director of Customer Success, Qualtrics
See the details
14:30
Main stage
Workshop | From metrics to meaning: CS ROI working session
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
From customer health to customer growth: The role of adoption
Cameron Hector, Director of Customer Success, Product Adoption, Salesforce
See the details
16:15
Main stage
Panel | Customer revenue operations: When CS becomes predictive
Anel Kurtovic, Strategic Account Director, Global Relay
Steve Sandison, Director, Customer Success - Finance & Insurance Vertical, Dun & Bradstreet
Bliss Billingsley, Senior Director of Customer Success, Pluralsight
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour
See the details
November 19
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Build vs. buy has reached your customers: How to fight back against AI-driven customer risk
Kurt Hamberkamp, Global Head of Customer Success, UL Solutions
See the details
10:15
Exhibition & networking
Coffee break
See the details
Break
11:45
Main stage
Speed networking session
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel | The CS revenue ledger: Proving impact in GRR, NRR, and expansion
See the details
14:45
Main stage
Chairperson closing remarks
See the details
What's on
Break
Main stage
Exhibition & networking
November 18
November 19
November 18
November 18
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Smarter high-touch: How AI helps CSMs focus where it matters most
Kayla Kurtz-Plutko, Director, Customer Success, Kalibrate
See the details
11:45
Main stage
How success teams are actually using AI to win
Marty Kausas, Co-Founder & CEO, Pylon
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
Panel | Gen AI, agentic AI, and the CSM job description no one's updated yet
Craig Kaplan, Customer Success Director, Silverfort
Randall Hulme, Director of Customer Success, Qualtrics
See the details
14:30
Main stage
Workshop | From metrics to meaning: CS ROI working session
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
From customer health to customer growth: The role of adoption
Cameron Hector, Director of Customer Success, Product Adoption, Salesforce
See the details
16:15
Main stage
Panel | Customer revenue operations: When CS becomes predictive
Anel Kurtovic, Strategic Account Director, Global Relay
Steve Sandison, Director, Customer Success - Finance & Insurance Vertical, Dun & Bradstreet
Bliss Billingsley, Senior Director of Customer Success, Pluralsight
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour
See the details
November 19
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Build vs. buy has reached your customers: How to fight back against AI-driven customer risk
Kurt Hamberkamp, Global Head of Customer Success, UL Solutions
See the details
10:15
Exhibition & networking
Coffee break
See the details
Break
11:45
Main stage
Speed networking session
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel | The CS revenue ledger: Proving impact in GRR, NRR, and expansion
See the details
14:45
Main stage
Chairperson closing remarks
See the details
What's on
Break
Main stage
Exhibition & networking
November 18
November 19
November 18
November 18
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Smarter high-touch: How AI helps CSMs focus where it matters most
Kayla Kurtz-Plutko, Director, Customer Success, Kalibrate
See the details
11:45
Main stage
How success teams are actually using AI to win
Marty Kausas, Co-Founder & CEO, Pylon
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
Panel | Gen AI, agentic AI, and the CSM job description no one's updated yet
Craig Kaplan, Customer Success Director, Silverfort
Randall Hulme, Director of Customer Success, Qualtrics
See the details
14:30
Main stage
Workshop | From metrics to meaning: CS ROI working session
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
From customer health to customer growth: The role of adoption
Cameron Hector, Director of Customer Success, Product Adoption, Salesforce
See the details
16:15
Main stage
Panel | Customer revenue operations: When CS becomes predictive
Anel Kurtovic, Strategic Account Director, Global Relay
Steve Sandison, Director, Customer Success - Finance & Insurance Vertical, Dun & Bradstreet
Bliss Billingsley, Senior Director of Customer Success, Pluralsight
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour
See the details
November 19
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Build vs. buy has reached your customers: How to fight back against AI-driven customer risk
Kurt Hamberkamp, Global Head of Customer Success, UL Solutions
See the details
10:15
Exhibition & networking
Coffee break
See the details
Break
11:45
Main stage
Speed networking session
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel | The CS revenue ledger: Proving impact in GRR, NRR, and expansion
See the details
14:45
Main stage
Chairperson closing remarks
See the details

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