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February 23 & 24, 2027
Austin

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What's on
Main stage
Networking & exhibition
February 23
February 24
February 23
February 23
08:00
Networking & exhibition
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Keynote | From cost center to revenue engine: Customer success’s seat at the board table
See the details
09:45
Main stage
Fireside chat | The view from the top: A CEO and COO on what makes retention everyone's job
See the details
10:15
Main stage
Keynote | Having the hard conversation: A clarity framework for CS professionals
Kourtney Shoemaker, Lead Customer Success Manager, Billtrust
See the details
10:45
Networking & exhibition
Coffee break
See the details
11:15
Main stage
Panel | Beyond the health score: What actually predicts churn in 2027
See the details
12:00
Main stage
Fireside Chat | The renewal is won on day one: Why onboarding decides retention
See the details
12:30
Networking & exhibition
Lunch
See the details
13:30
Main stage
Roundtable | Choose your challenge: Retention and growth roundtables
See the details
14:15
Main stage
Workshop | Prove it in the boardroom: Build your CS business case
See the details
15:00
Networking & exhibition
Coffee break
See the details
15:30
Main stage
Panel | Doing more with less: Scaling retention in a flat headcount world
See the details
16:45
Main stage
Keynote | Customer voice in the AI era: Keeping empathy when everything scales
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:30
Networking & exhibition
Happy Hour
See the details
February 24
08:00
Networking & exhibition
Networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Keynote | Retention is a company strategy, not a department
See the details
09:45
Main stage
Panel | The modern CSM: Redefining the role, skills, and career path
See the details
10:30
Main stage
Keynote | Outcomes First: Why customer centricity is your growth strategy
See the details
11:00
Networking & exhibition
Coffee break
See the details
11:30
Main stage
Roundtable | Choose your priority: value, data, and insight roundtables
See the details
12:15
Main stage
Fireside Chat: Burnout, boundaries, and building a sustainable CS career
See the details
12:45
Networking & exhibition
Lunch
See the details
13:45
Main stage
Networking | Action plan exchange: Share your takeaways and commit to next steps
See the details
14:15
Main stage
Keynote | The relationship advantage: Why trust is still your strongest retention tool
See the details
14:30
Main stage
Fireside Chat | The next decade of CS: Leaders on where the profession goes from here
See the details
15:15
Main stage
Chairperson closing remarks
See the details
What's on
Main stage
Networking & exhibition
February 23
February 24
February 23
February 23
08:00
Networking & exhibition
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Keynote | From cost center to revenue engine: Customer success’s seat at the board table
See the details
09:45
Main stage
Fireside chat | The view from the top: A CEO and COO on what makes retention everyone's job
See the details
10:15
Main stage
Keynote | Having the hard conversation: A clarity framework for CS professionals
Kourtney Shoemaker, Lead Customer Success Manager, Billtrust
See the details
10:45
Networking & exhibition
Coffee break
See the details
11:15
Main stage
Panel | Beyond the health score: What actually predicts churn in 2027
See the details
12:00
Main stage
Fireside Chat | The renewal is won on day one: Why onboarding decides retention
See the details
12:30
Networking & exhibition
Lunch
See the details
13:30
Main stage
Roundtable | Choose your challenge: Retention and growth roundtables
See the details
14:15
Main stage
Workshop | Prove it in the boardroom: Build your CS business case
See the details
15:00
Networking & exhibition
Coffee break
See the details
15:30
Main stage
Panel | Doing more with less: Scaling retention in a flat headcount world
See the details
16:45
Main stage
Keynote | Customer voice in the AI era: Keeping empathy when everything scales
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:30
Networking & exhibition
Happy Hour
See the details
February 24
08:00
Networking & exhibition
Networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Keynote | Retention is a company strategy, not a department
See the details
09:45
Main stage
Panel | The modern CSM: Redefining the role, skills, and career path
See the details
10:30
Main stage
Keynote | Outcomes First: Why customer centricity is your growth strategy
See the details
11:00
Networking & exhibition
Coffee break
See the details
11:30
Main stage
Roundtable | Choose your priority: value, data, and insight roundtables
See the details
12:15
Main stage
Fireside Chat: Burnout, boundaries, and building a sustainable CS career
See the details
12:45
Networking & exhibition
Lunch
See the details
13:45
Main stage
Networking | Action plan exchange: Share your takeaways and commit to next steps
See the details
14:15
Main stage
Keynote | The relationship advantage: Why trust is still your strongest retention tool
See the details
14:30
Main stage
Fireside Chat | The next decade of CS: Leaders on where the profession goes from here
See the details
15:15
Main stage
Chairperson closing remarks
See the details
What's on
Main stage
Networking & exhibition
February 23
February 24
February 23
February 23
08:00
Networking & exhibition
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Keynote | From cost center to revenue engine: Customer success’s seat at the board table
See the details
09:45
Main stage
Fireside chat | The view from the top: A CEO and COO on what makes retention everyone's job
See the details
10:15
Main stage
Keynote | Having the hard conversation: A clarity framework for CS professionals
Kourtney Shoemaker, Lead Customer Success Manager, Billtrust
See the details
10:45
Networking & exhibition
Coffee break
See the details
11:15
Main stage
Panel | Beyond the health score: What actually predicts churn in 2027
See the details
12:00
Main stage
Fireside Chat | The renewal is won on day one: Why onboarding decides retention
See the details
12:30
Networking & exhibition
Lunch
See the details
13:30
Main stage
Roundtable | Choose your challenge: Retention and growth roundtables
See the details
14:15
Main stage
Workshop | Prove it in the boardroom: Build your CS business case
See the details
15:00
Networking & exhibition
Coffee break
See the details
15:30
Main stage
Panel | Doing more with less: Scaling retention in a flat headcount world
See the details
16:45
Main stage
Keynote | Customer voice in the AI era: Keeping empathy when everything scales
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:30
Networking & exhibition
Happy Hour
See the details
February 24
08:00
Networking & exhibition
Networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Keynote | Retention is a company strategy, not a department
See the details
09:45
Main stage
Panel | The modern CSM: Redefining the role, skills, and career path
See the details
10:30
Main stage
Keynote | Outcomes First: Why customer centricity is your growth strategy
See the details
11:00
Networking & exhibition
Coffee break
See the details
11:30
Main stage
Roundtable | Choose your priority: value, data, and insight roundtables
See the details
12:15
Main stage
Fireside Chat: Burnout, boundaries, and building a sustainable CS career
See the details
12:45
Networking & exhibition
Lunch
See the details
13:45
Main stage
Networking | Action plan exchange: Share your takeaways and commit to next steps
See the details
14:15
Main stage
Keynote | The relationship advantage: Why trust is still your strongest retention tool
See the details
14:30
Main stage
Fireside Chat | The next decade of CS: Leaders on where the profession goes from here
See the details
15:15
Main stage
Chairperson closing remarks
See the details

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