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Event starts in:
55

days :

4

: hours :

14

minutes

35

until the early bird discount ends

February 23 & 24, 2027
Austin

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What's on
Main Track: Customer Success Summit
Networking & exhibition
External track: AI for Customer Support
February 23
February 24
February 23
February 23
08:00
Networking & exhibition
Registration & networking breakfast
See the details
09:00
Main Track: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main Track: Customer Success Summit
From cost center to revenue engine: Customer success’s seat at the board table
Philippe Mesritz, Chief Customer Officer, The Access Group
See the details
09:15
External track: AI for Customer Support
How WP Engine transformed their support team to be proactive with AI
Clyde Melendez, Senior Director, Customer Experience, WP Engine
See the details
09:45
Main Track: Customer Success Summit
The shifting landscape of customer success
Jeff Margolese, SVP, Customer Experience, Nscale
See the details
09:45
External track: AI for Customer Support
People first, AI second: Building confident teams in the age of AI
Margarita Wilshire, Director, Customer Support, Vanta
See the details
10:15
Main Track: Customer Success Summit
Fireside Chat | The renewal is won on day one: Why onboarding decides retention
See the details
10:15
External track: AI for Customer Support
Seeing around corners: How Luminator Technology Group integrated predictive analytics for smarter support
Justin McDonnell, Vice President of Customer Experience, Luminator Technology Group
See the details
10:45
Networking & exhibition
Coffee break
See the details
11:15
Main Track: Customer Success Summit
Panel | Beyond the health score: Using AI to connect adoption to customer value
Carol Keyes, Director of Customer Success Operations, BMC Software
Genevieve Jooste, Director, Strategic Customer Success, Synthesia
See the details
11:15
External track: AI for Customer Support
Panel | Untapped and underused: How AI will make support indispensable to your CRO
Philippe Mesritz, Chief Customer Officer, The Access Group
Hayden Warzek, Director, Customer Success & Support, TractIQ
See the details
12:00
Main Track: Customer Success Summit
Having the hard conversation: A clarity framework for CS professionals
Kourtney Shoemaker, Lead Customer Success Manager, Billtrust
See the details
12:00
External track: AI for Customer Support
Interactive roundtable discussions & vibe coding continued
Alex Turkovic, Senior Director, Customer Experience, Belfry
See the details
12:30
Networking & exhibition
Lunch
See the details
13:30
Main Track: Customer Success Summit
Roundtable | Choose your challenge: Retention and growth roundtables
Kendra Fox, Vice President of Customer Success, Orion Health
See the details
13:45
External track: AI for Customer Support
Blurred lines: How AI is reshaping CX across support, success and community
Lekshmi Thampi, Senior Director, Customer Experience & Software Delivery, Quorum Software
See the details
14:15
Main Track: Customer Success Summit
Panel | Prove it in the boardroom: Build your CS business case
Kim Ramsey, Fractional VP, Customer Experience & Customer Operations
See the details
14:15
External track: AI for Customer Support
Panel | Is it actually working? Proving the ROI of AI in support
See the details
15:00
Networking & exhibition
Coffee break
See the details
15:30
Main Track: Customer Success Summit
Humans + agents: Redefining the post-sales experience in an AI-first org
Neal McCoy, VP of Customer Success & Professional Services, BigCommerce
See the details
15:30
External track: AI for Customer Support
The operational edge: Smarter routing and escalation with AI
Jamie Baker, Director, Global Technical Support, Spectro Cloud
See the details
16:00
Main Track: Customer Success Summit
Workshop | Promise to proof: Making the first 90 days count
See the details
16:00
External track: AI for Customer Support
QA at scale: Reviewing 100% of conversations with AI
See the details
16:30
Main Track: Customer Success Summit
Customer success as an outcomes engine: Making value-based care work in healthcare technology
Srinivas Potla, Senior Director of Customer Success, Innovaccer
Kendra Fox, Vice President of Customer Success, Orion Health
See the details
16:30
External track: AI for Customer Support
Vibe coding wrap-up & closing remarks
Alex Turkovic, Senior Director, Customer Experience, Belfry
See the details
17:00
Main Track: Customer Success Summit
Chairperson closing remarks
See the details
17:05
Networking & exhibition
Happy hour
See the details
February 24
08:00
Networking & exhibition
Networking breakfast
See the details
09:00
Main Track: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main Track: Customer Success Summit
From customer advocate to commercial partner: What sales taught me About customer success
Austin Rittenberry, Director of Customer Success, NinjaOne
See the details
09:45
Main Track: Customer Success Summit
Panel | The modern CSM: Redefining the role, skills, and career path
Melissa Bebchuk, Director of Customer Solutions, Darwin AI
Sofia Covarrubias, Director of Customer Experience, Xurrent
See the details
10:30
Main Track: Customer Success Summit
Keynote | Stop the slop: Build an AI toolkit CSMs actually love
Josh Chapman, Principal Customer Success Manager, Adobe
See the details
11:00
Networking & exhibition
Coffee break
See the details
11:30
Main Track: Customer Success Summit
Roundtable | Choose your priority: Value, data, and insight roundtables
Stephanie Workman-Bolden, SVP, Partner Success, Discovery Education
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
See the details
12:15
Main Track: Customer Success Summit
Networking | Action plan exchange: Share your takeaways and commit to next steps
See the details
12:45
Networking & exhibition
Lunch
See the details
13:45
Main Track: Customer Success Summit
Fireside Chat | Impact first: Why customer outcomes are your growth strategy
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
Stephanie Workman-Bolden, SVP, Partner Success, Discovery Education
See the details
14:15
Main Track: Customer Success Summit
Modern leadership, team restructuring & burnout prevention
Jessica Osborne, Head of Americas Customer Success and Professional Services, DeepL
See the details
14:30
Main Track: Customer Success Summit
The next decade of CS: Leaders on where the profession goes from here
Barakat Olorunoje, Senior Customer Success Manager at Amazon
See the details
15:15
Main Track: Customer Success Summit
Chairperson closing remarks
See the details
What's on
Main Track: Customer Success Summit
Networking & exhibition
External track: AI for Customer Support
February 23
February 24
February 23
February 23
08:00
Networking & exhibition
Registration & networking breakfast
See the details
09:00
Main Track: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main Track: Customer Success Summit
From cost center to revenue engine: Customer success’s seat at the board table
Philippe Mesritz, Chief Customer Officer, The Access Group
See the details
09:15
External track: AI for Customer Support
How WP Engine transformed their support team to be proactive with AI
Clyde Melendez, Senior Director, Customer Experience, WP Engine
See the details
09:45
Main Track: Customer Success Summit
The shifting landscape of customer success
Jeff Margolese, SVP, Customer Experience, Nscale
See the details
09:45
External track: AI for Customer Support
People first, AI second: Building confident teams in the age of AI
Margarita Wilshire, Director, Customer Support, Vanta
See the details
10:15
Main Track: Customer Success Summit
Fireside Chat | The renewal is won on day one: Why onboarding decides retention
See the details
10:15
External track: AI for Customer Support
Seeing around corners: How Luminator Technology Group integrated predictive analytics for smarter support
Justin McDonnell, Vice President of Customer Experience, Luminator Technology Group
See the details
10:45
Networking & exhibition
Coffee break
See the details
11:15
Main Track: Customer Success Summit
Panel | Beyond the health score: Using AI to connect adoption to customer value
Carol Keyes, Director of Customer Success Operations, BMC Software
Genevieve Jooste, Director, Strategic Customer Success, Synthesia
See the details
11:15
External track: AI for Customer Support
Panel | Untapped and underused: How AI will make support indispensable to your CRO
Philippe Mesritz, Chief Customer Officer, The Access Group
Hayden Warzek, Director, Customer Success & Support, TractIQ
See the details
12:00
Main Track: Customer Success Summit
Having the hard conversation: A clarity framework for CS professionals
Kourtney Shoemaker, Lead Customer Success Manager, Billtrust
See the details
12:00
External track: AI for Customer Support
Interactive roundtable discussions & vibe coding continued
Alex Turkovic, Senior Director, Customer Experience, Belfry
See the details
12:30
Networking & exhibition
Lunch
See the details
13:30
Main Track: Customer Success Summit
Roundtable | Choose your challenge: Retention and growth roundtables
Kendra Fox, Vice President of Customer Success, Orion Health
See the details
13:45
External track: AI for Customer Support
Blurred lines: How AI is reshaping CX across support, success and community
Lekshmi Thampi, Senior Director, Customer Experience & Software Delivery, Quorum Software
See the details
14:15
Main Track: Customer Success Summit
Panel | Prove it in the boardroom: Build your CS business case
Kim Ramsey, Fractional VP, Customer Experience & Customer Operations
See the details
14:15
External track: AI for Customer Support
Panel | Is it actually working? Proving the ROI of AI in support
See the details
15:00
Networking & exhibition
Coffee break
See the details
15:30
Main Track: Customer Success Summit
Humans + agents: Redefining the post-sales experience in an AI-first org
Neal McCoy, VP of Customer Success & Professional Services, BigCommerce
See the details
15:30
External track: AI for Customer Support
The operational edge: Smarter routing and escalation with AI
Jamie Baker, Director, Global Technical Support, Spectro Cloud
See the details
16:00
Main Track: Customer Success Summit
Workshop | Promise to proof: Making the first 90 days count
See the details
16:00
External track: AI for Customer Support
QA at scale: Reviewing 100% of conversations with AI
See the details
16:30
Main Track: Customer Success Summit
Customer success as an outcomes engine: Making value-based care work in healthcare technology
Srinivas Potla, Senior Director of Customer Success, Innovaccer
Kendra Fox, Vice President of Customer Success, Orion Health
See the details
16:30
External track: AI for Customer Support
Vibe coding wrap-up & closing remarks
Alex Turkovic, Senior Director, Customer Experience, Belfry
See the details
17:00
Main Track: Customer Success Summit
Chairperson closing remarks
See the details
17:05
Networking & exhibition
Happy hour
See the details
February 24
08:00
Networking & exhibition
Networking breakfast
See the details
09:00
Main Track: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main Track: Customer Success Summit
From customer advocate to commercial partner: What sales taught me About customer success
Austin Rittenberry, Director of Customer Success, NinjaOne
See the details
09:45
Main Track: Customer Success Summit
Panel | The modern CSM: Redefining the role, skills, and career path
Melissa Bebchuk, Director of Customer Solutions, Darwin AI
Sofia Covarrubias, Director of Customer Experience, Xurrent
See the details
10:30
Main Track: Customer Success Summit
Keynote | Stop the slop: Build an AI toolkit CSMs actually love
Josh Chapman, Principal Customer Success Manager, Adobe
See the details
11:00
Networking & exhibition
Coffee break
See the details
11:30
Main Track: Customer Success Summit
Roundtable | Choose your priority: Value, data, and insight roundtables
Stephanie Workman-Bolden, SVP, Partner Success, Discovery Education
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
See the details
12:15
Main Track: Customer Success Summit
Networking | Action plan exchange: Share your takeaways and commit to next steps
See the details
12:45
Networking & exhibition
Lunch
See the details
13:45
Main Track: Customer Success Summit
Fireside Chat | Impact first: Why customer outcomes are your growth strategy
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
Stephanie Workman-Bolden, SVP, Partner Success, Discovery Education
See the details
14:15
Main Track: Customer Success Summit
Modern leadership, team restructuring & burnout prevention
Jessica Osborne, Head of Americas Customer Success and Professional Services, DeepL
See the details
14:30
Main Track: Customer Success Summit
The next decade of CS: Leaders on where the profession goes from here
Barakat Olorunoje, Senior Customer Success Manager at Amazon
See the details
15:15
Main Track: Customer Success Summit
Chairperson closing remarks
See the details
What's on
Main Track: Customer Success Summit
Networking & exhibition
External track: AI for Customer Support
February 23
February 24
February 23
February 23
08:00
Networking & exhibition
Registration & networking breakfast
See the details
09:00
Main Track: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main Track: Customer Success Summit
From cost center to revenue engine: Customer success’s seat at the board table
Philippe Mesritz, Chief Customer Officer, The Access Group
See the details
09:15
External track: AI for Customer Support
How WP Engine transformed their support team to be proactive with AI
Clyde Melendez, Senior Director, Customer Experience, WP Engine
See the details
09:45
Main Track: Customer Success Summit
The shifting landscape of customer success
Jeff Margolese, SVP, Customer Experience, Nscale
See the details
09:45
External track: AI for Customer Support
People first, AI second: Building confident teams in the age of AI
Margarita Wilshire, Director, Customer Support, Vanta
See the details
10:15
Main Track: Customer Success Summit
Fireside Chat | The renewal is won on day one: Why onboarding decides retention
See the details
10:15
External track: AI for Customer Support
Seeing around corners: How Luminator Technology Group integrated predictive analytics for smarter support
Justin McDonnell, Vice President of Customer Experience, Luminator Technology Group
See the details
10:45
Networking & exhibition
Coffee break
See the details
11:15
Main Track: Customer Success Summit
Panel | Beyond the health score: Using AI to connect adoption to customer value
Carol Keyes, Director of Customer Success Operations, BMC Software
Genevieve Jooste, Director, Strategic Customer Success, Synthesia
See the details
11:15
External track: AI for Customer Support
Panel | Untapped and underused: How AI will make support indispensable to your CRO
Philippe Mesritz, Chief Customer Officer, The Access Group
Hayden Warzek, Director, Customer Success & Support, TractIQ
See the details
12:00
Main Track: Customer Success Summit
Having the hard conversation: A clarity framework for CS professionals
Kourtney Shoemaker, Lead Customer Success Manager, Billtrust
See the details
12:00
External track: AI for Customer Support
Interactive roundtable discussions & vibe coding continued
Alex Turkovic, Senior Director, Customer Experience, Belfry
See the details
12:30
Networking & exhibition
Lunch
See the details
13:30
Main Track: Customer Success Summit
Roundtable | Choose your challenge: Retention and growth roundtables
Kendra Fox, Vice President of Customer Success, Orion Health
See the details
13:45
External track: AI for Customer Support
Blurred lines: How AI is reshaping CX across support, success and community
Lekshmi Thampi, Senior Director, Customer Experience & Software Delivery, Quorum Software
See the details
14:15
Main Track: Customer Success Summit
Panel | Prove it in the boardroom: Build your CS business case
Kim Ramsey, Fractional VP, Customer Experience & Customer Operations
See the details
14:15
External track: AI for Customer Support
Panel | Is it actually working? Proving the ROI of AI in support
See the details
15:00
Networking & exhibition
Coffee break
See the details
15:30
Main Track: Customer Success Summit
Humans + agents: Redefining the post-sales experience in an AI-first org
Neal McCoy, VP of Customer Success & Professional Services, BigCommerce
See the details
15:30
External track: AI for Customer Support
The operational edge: Smarter routing and escalation with AI
Jamie Baker, Director, Global Technical Support, Spectro Cloud
See the details
16:00
Main Track: Customer Success Summit
Workshop | Promise to proof: Making the first 90 days count
See the details
16:00
External track: AI for Customer Support
QA at scale: Reviewing 100% of conversations with AI
See the details
16:30
Main Track: Customer Success Summit
Customer success as an outcomes engine: Making value-based care work in healthcare technology
Srinivas Potla, Senior Director of Customer Success, Innovaccer
Kendra Fox, Vice President of Customer Success, Orion Health
See the details
16:30
External track: AI for Customer Support
Vibe coding wrap-up & closing remarks
Alex Turkovic, Senior Director, Customer Experience, Belfry
See the details
17:00
Main Track: Customer Success Summit
Chairperson closing remarks
See the details
17:05
Networking & exhibition
Happy hour
See the details
February 24
08:00
Networking & exhibition
Networking breakfast
See the details
09:00
Main Track: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main Track: Customer Success Summit
From customer advocate to commercial partner: What sales taught me About customer success
Austin Rittenberry, Director of Customer Success, NinjaOne
See the details
09:45
Main Track: Customer Success Summit
Panel | The modern CSM: Redefining the role, skills, and career path
Melissa Bebchuk, Director of Customer Solutions, Darwin AI
Sofia Covarrubias, Director of Customer Experience, Xurrent
See the details
10:30
Main Track: Customer Success Summit
Keynote | Stop the slop: Build an AI toolkit CSMs actually love
Josh Chapman, Principal Customer Success Manager, Adobe
See the details
11:00
Networking & exhibition
Coffee break
See the details
11:30
Main Track: Customer Success Summit
Roundtable | Choose your priority: Value, data, and insight roundtables
Stephanie Workman-Bolden, SVP, Partner Success, Discovery Education
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
See the details
12:15
Main Track: Customer Success Summit
Networking | Action plan exchange: Share your takeaways and commit to next steps
See the details
12:45
Networking & exhibition
Lunch
See the details
13:45
Main Track: Customer Success Summit
Fireside Chat | Impact first: Why customer outcomes are your growth strategy
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
Stephanie Workman-Bolden, SVP, Partner Success, Discovery Education
See the details
14:15
Main Track: Customer Success Summit
Modern leadership, team restructuring & burnout prevention
Jessica Osborne, Head of Americas Customer Success and Professional Services, DeepL
See the details
14:30
Main Track: Customer Success Summit
The next decade of CS: Leaders on where the profession goes from here
Barakat Olorunoje, Senior Customer Success Manager at Amazon
See the details
15:15
Main Track: Customer Success Summit
Chairperson closing remarks
See the details

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