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Event starts in:
253

days :

15

: hours :

19

minutes

42

until early bird prices end

October 28 & 29, 2026
Boston

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What's on
Customer Success Summit - main stage
Exhibition & networking
October 29
October 30
October 29
October 29
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Customer Success Summit - main stage
Chairperson opening remarks
See the details
09:15
Customer Success Summit - main stage
Churn-proof your base: How CSAT and NPS inform renewal risk analysis
See the details
09:45
Customer Success Summit - main stage
How AI agents are reshaping CS workflows
See the details
10:15
Customer Success Summit - main stage
The downsell done right: Preserving revenue and relationships when budgets shrink
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Success Summit - main stage
Using AI, agents and maths to scale CS - Learnings from the field
See the details
11:15
Customer Success Summit - main stage
Breakout workshop - Back to the future: Building an AI support system for simplicity, speed, and empathy
See the details
11:45
Customer Success Summit - main stage
Panel discussion - The cross-functional approach: Aligning product, support, and CS from day one
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Customer Success Summit - main stage
Interactive roundtable discussions
See the details
14:15
Customer Success Summit - main stage
Amplify your customers' voice to maximize their value and your NRR
Art Dirik, Head of Customer Success, InterSystems
See the details
14:15
Customer Success Summit - main stage
Breakout Workshop - Road to CX 2028: Shaping the Future of Customer Experience
See the details
14:30
Customer Success Summit - main stage
Panel - The end of customer success vs support: How AI is driving the unified customer team
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Customer Success Summit - main stage
The art of getting there: Mastering in-person client meetings
See the details
16:15
Customer Success Summit - main stage
First 30 days: Designing an onboarding journey that drives long-term engagement.
See the details
16:45
Customer Success Summit - main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
October 30
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Customer Success Summit - main stage
Chairperson opening remarks
See the details
09:15
Customer Success Summit - main stage
The customer marketing pivot: Strategy to drive customer success at scale
See the details
09:45
Customer Success Summit - main stage
Panel discussion - AI in 2025: What’s real, what’s hype, and what’s next for CS
See the details
10:30
Exhibition & networking
Coffee break
See the details
11:00
Customer Success Summit - main stage
Stopping churn where it starts: The first 90 days
See the details
11:30
Customer Success Summit - main stage
Fireside chat - The value realization revolution: Making CS a strategic partner
See the details
12:00
Customer Success Summit - main stage
Interactive roundtable discussions: Tackling your biggest customer success pain points
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Customer Success Summit - main stage
Panel discussion - Speaking CEO: How to translate the value of CS to the C-suite
See the details
14:45
Customer Success Summit - main stage
Fireside chat - The monetization mindset: Transforming CS into a revenue-driving function
See the details
15:00
Customer Success Summit - main stage
Chairperson closing remarks
See the details
What's on
Customer Success Summit - main stage
Exhibition & networking
October 29
October 30
October 29
October 29
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Customer Success Summit - main stage
Chairperson opening remarks
See the details
09:15
Customer Success Summit - main stage
Churn-proof your base: How CSAT and NPS inform renewal risk analysis
See the details
09:45
Customer Success Summit - main stage
How AI agents are reshaping CS workflows
See the details
10:15
Customer Success Summit - main stage
The downsell done right: Preserving revenue and relationships when budgets shrink
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Success Summit - main stage
Using AI, agents and maths to scale CS - Learnings from the field
See the details
11:15
Customer Success Summit - main stage
Breakout workshop - Back to the future: Building an AI support system for simplicity, speed, and empathy
See the details
11:45
Customer Success Summit - main stage
Panel discussion - The cross-functional approach: Aligning product, support, and CS from day one
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Customer Success Summit - main stage
Interactive roundtable discussions
See the details
14:15
Customer Success Summit - main stage
Amplify your customers' voice to maximize their value and your NRR
Art Dirik, Head of Customer Success, InterSystems
See the details
14:15
Customer Success Summit - main stage
Breakout Workshop - Road to CX 2028: Shaping the Future of Customer Experience
See the details
14:30
Customer Success Summit - main stage
Panel - The end of customer success vs support: How AI is driving the unified customer team
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Customer Success Summit - main stage
The art of getting there: Mastering in-person client meetings
See the details
16:15
Customer Success Summit - main stage
First 30 days: Designing an onboarding journey that drives long-term engagement.
See the details
16:45
Customer Success Summit - main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
October 30
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Customer Success Summit - main stage
Chairperson opening remarks
See the details
09:15
Customer Success Summit - main stage
The customer marketing pivot: Strategy to drive customer success at scale
See the details
09:45
Customer Success Summit - main stage
Panel discussion - AI in 2025: What’s real, what’s hype, and what’s next for CS
See the details
10:30
Exhibition & networking
Coffee break
See the details
11:00
Customer Success Summit - main stage
Stopping churn where it starts: The first 90 days
See the details
11:30
Customer Success Summit - main stage
Fireside chat - The value realization revolution: Making CS a strategic partner
See the details
12:00
Customer Success Summit - main stage
Interactive roundtable discussions: Tackling your biggest customer success pain points
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Customer Success Summit - main stage
Panel discussion - Speaking CEO: How to translate the value of CS to the C-suite
See the details
14:45
Customer Success Summit - main stage
Fireside chat - The monetization mindset: Transforming CS into a revenue-driving function
See the details
15:00
Customer Success Summit - main stage
Chairperson closing remarks
See the details

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