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Event starts in:
71

days :

0

: hours :

26

minutes

23

until early bird prices end

October 27 & 28, 2026
The Westin Boston Seaport District
425 Summer Street
Boston

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What's on
Customer Success Summit - main stage
Exhibition & networking
October 27
October 28
October 27
October 27
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Customer Success Summit - main stage
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Customer Success Summit - main stage
Elevating CS: Driving value realization with executive engagement & EBRs
See the details
09:45
Customer Success Summit - main stage
How customer success teams are moving faster with AI
Marty Kausas, Co-Founder & CEO, Pylon
See the details
10:15
Customer Success Summit - main stage
The Churn playbook: Proactive mitigation strategies when customers cut budgets
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Success Summit - main stage
From idea to impact: Using AI-powered internal tools to accelerate revenue growth
Jamie Wernet, Senior Director, Enterprise Success and Services, Greenhouse Software
See the details
11:45
Customer Success Summit - main stage
Panel | Building CS teams that scale: Talent strategies for the next era
Emma McHugh, Director of Customer Success US, TechWolf
Kimberly Ayala, Director of Customer Success, Akeneo
Stephanie Tropea, Director, Enterprise Customer Success, East & Canada, Box
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Customer Success Summit - main stage
Panel | Consistency without rigidity: Standardizing Customer Success in a growing organization
See the details
14:15
Customer Success Summit - main stage
Roundtable discussions : The four customer success archetypes
See the details
15:00
Exhibition & networking
Coffee break
See the details
15:30
Customer Success Summit - main stage
From fear and uncertainty to confidence and opportunity in the age of AI
Frank Murphy, Director, Customer Success, Cisco
See the details
16:00
Customer Success Summit - main stage
Fireside chat | To charge or not to charge? Monetizing success & premium tiers
See the details
16:30
Customer Success Summit - main stage
Bridging the insight gap: Building an AI agent to scale real-time VoC
Anton Lisnychyi, Global Head of Customer Success, Numerix
See the details
17:00
Customer Success Summit - main stage
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
October 28
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Customer Success Summit - main stage
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Customer Success Summit - main stage
From data to decisions: Building predictive health scores that actually drive action
See the details
09:45
Customer Success Summit - main stage
Panel | Success starts at the top: The importance of leadership and culture in driving CS
Molly Bruttomesso, Vice President Client Services & Media Strategy, Kargo
See the details
10:30
Exhibition & networking
Coffee break
See the details
11:00
Customer Success Summit - main stage
Fireside chat | Frictionless handoffs: Aligning sales & CX for day-1 success
See the details
11:30
Customer Success Summit - main stage
Community-led CS: Leveraging peer networks to drive self-serve adoption
See the details
12:00
Customer Success Summit - main stage
Roundtable discussions: AI in customer success
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Customer Success Summit - main stage
Aligning customer success with the Go-to-Market engine
See the details
14:15
Customer Success Summit - main stage
CS math: Balancing cost-to-serve with NRR
See the details
14:45
Customer Success Summit - main stage
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
What's on
Customer Success Summit - main stage
Exhibition & networking
October 27
October 28
October 27
October 27
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Customer Success Summit - main stage
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Customer Success Summit - main stage
Elevating CS: Driving value realization with executive engagement & EBRs
See the details
09:45
Customer Success Summit - main stage
How customer success teams are moving faster with AI
Marty Kausas, Co-Founder & CEO, Pylon
See the details
10:15
Customer Success Summit - main stage
The Churn playbook: Proactive mitigation strategies when customers cut budgets
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Success Summit - main stage
From idea to impact: Using AI-powered internal tools to accelerate revenue growth
Jamie Wernet, Senior Director, Enterprise Success and Services, Greenhouse Software
See the details
11:45
Customer Success Summit - main stage
Panel | Building CS teams that scale: Talent strategies for the next era
Emma McHugh, Director of Customer Success US, TechWolf
Kimberly Ayala, Director of Customer Success, Akeneo
Stephanie Tropea, Director, Enterprise Customer Success, East & Canada, Box
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Customer Success Summit - main stage
Panel | Consistency without rigidity: Standardizing Customer Success in a growing organization
See the details
14:15
Customer Success Summit - main stage
Roundtable discussions : The four customer success archetypes
See the details
15:00
Exhibition & networking
Coffee break
See the details
15:30
Customer Success Summit - main stage
From fear and uncertainty to confidence and opportunity in the age of AI
Frank Murphy, Director, Customer Success, Cisco
See the details
16:00
Customer Success Summit - main stage
Fireside chat | To charge or not to charge? Monetizing success & premium tiers
See the details
16:30
Customer Success Summit - main stage
Bridging the insight gap: Building an AI agent to scale real-time VoC
Anton Lisnychyi, Global Head of Customer Success, Numerix
See the details
17:00
Customer Success Summit - main stage
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
October 28
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Customer Success Summit - main stage
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Customer Success Summit - main stage
From data to decisions: Building predictive health scores that actually drive action
See the details
09:45
Customer Success Summit - main stage
Panel | Success starts at the top: The importance of leadership and culture in driving CS
Molly Bruttomesso, Vice President Client Services & Media Strategy, Kargo
See the details
10:30
Exhibition & networking
Coffee break
See the details
11:00
Customer Success Summit - main stage
Fireside chat | Frictionless handoffs: Aligning sales & CX for day-1 success
See the details
11:30
Customer Success Summit - main stage
Community-led CS: Leveraging peer networks to drive self-serve adoption
See the details
12:00
Customer Success Summit - main stage
Roundtable discussions: AI in customer success
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Customer Success Summit - main stage
Aligning customer success with the Go-to-Market engine
See the details
14:15
Customer Success Summit - main stage
CS math: Balancing cost-to-serve with NRR
See the details
14:45
Customer Success Summit - main stage
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details

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