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Event starts in:
69

days :

10

: hours :

16

minutes

0

until Early Bird prices end

March 16 & 17, 2027
Convene
360 Madison Avenue
New York

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agenda

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What's on
Customer Support Summit
Exhibition & networking
March 16
March 17
March 16
March 16
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Customer Support Summit
Chairperson opening remarks
See the details
09:15
Customer Support Summit
Redefining progression: Helping support professionals grow alongside AI
See the details
09:45
Customer Support Summit
The operational edge: Smarter routing and escalation with AI
See the details
10:15
Customer Support Summit
The complete customer picture: Combining human insight with AI-powered analytics
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Support Summit
QA at scale: Reviewing 100% of conversations with AI
See the details
11:45
Customer Support Summit
Panel | The AI advantage: Turning support data into cross-functional impact
See the details
12:30
Customer Support Summit
Human connections, AI conversations: Speed networking
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Customer Support Summit
Rewriting the scorecard: Metrics for the AI + human support era
See the details
14:15
Customer Support Summit
Panel | Support careers at a crossroads: Adapting roles and skills for the AI era
See the details
15:00
Exhibition & networking
Coffee break
See the details
15:30
Customer Support Summit
Interactive roundtable discussions
See the details
16:00
Customer Support Summit
Scaling AI responsibly: Building the governance framework for modern Support
See the details
16:30
Customer Support Summit
Building the knowledge engine for proactive support
See the details
17:00
Customer Support Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy Hour sponsored by Customer Success Collective
See the details
March 17
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:15
Customer Support Summit
Context is everything: Using AI to tailor every support interaction
See the details
09:45
Customer Support Summit
The road to AI readiness: Overcoming the friction holding support back
See the details
10:15
Customer Support Summit
Interactive Roundtable discussions
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Support Summit
Panel | Is it actually working? Proving the ROI of AI in support
See the details
12:00
Customer Support Summit
Workshop | Your next support tool starts here: A live vibe coding session
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Customer Support Summit
The right tool for the job: Building a tech stack that delivers
See the details
14:30
Customer Support Summit
Lost in translation? Making AI work across global customer experiences
See the details
15:15
Customer Support Summit
Chairperson closing remarks
See the details
What's on
Customer Support Summit
Exhibition & networking
March 16
March 17
March 16
March 16
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Customer Support Summit
Chairperson opening remarks
See the details
09:15
Customer Support Summit
Redefining progression: Helping support professionals grow alongside AI
See the details
09:45
Customer Support Summit
The operational edge: Smarter routing and escalation with AI
See the details
10:15
Customer Support Summit
The complete customer picture: Combining human insight with AI-powered analytics
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Support Summit
QA at scale: Reviewing 100% of conversations with AI
See the details
11:45
Customer Support Summit
Panel | The AI advantage: Turning support data into cross-functional impact
See the details
12:30
Customer Support Summit
Human connections, AI conversations: Speed networking
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Customer Support Summit
Rewriting the scorecard: Metrics for the AI + human support era
See the details
14:15
Customer Support Summit
Panel | Support careers at a crossroads: Adapting roles and skills for the AI era
See the details
15:00
Exhibition & networking
Coffee break
See the details
15:30
Customer Support Summit
Interactive roundtable discussions
See the details
16:00
Customer Support Summit
Scaling AI responsibly: Building the governance framework for modern Support
See the details
16:30
Customer Support Summit
Building the knowledge engine for proactive support
See the details
17:00
Customer Support Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy Hour sponsored by Customer Success Collective
See the details
March 17
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:15
Customer Support Summit
Context is everything: Using AI to tailor every support interaction
See the details
09:45
Customer Support Summit
The road to AI readiness: Overcoming the friction holding support back
See the details
10:15
Customer Support Summit
Interactive Roundtable discussions
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Support Summit
Panel | Is it actually working? Proving the ROI of AI in support
See the details
12:00
Customer Support Summit
Workshop | Your next support tool starts here: A live vibe coding session
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Customer Support Summit
The right tool for the job: Building a tech stack that delivers
See the details
14:30
Customer Support Summit
Lost in translation? Making AI work across global customer experiences
See the details
15:15
Customer Support Summit
Chairperson closing remarks
See the details
What's on
Customer Support Summit
Exhibition & networking
March 16
March 17
March 16
March 16
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Customer Support Summit
Chairperson opening remarks
See the details
09:15
Customer Support Summit
Redefining progression: Helping support professionals grow alongside AI
See the details
09:45
Customer Support Summit
The operational edge: Smarter routing and escalation with AI
See the details
10:15
Customer Support Summit
The complete customer picture: Combining human insight with AI-powered analytics
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Support Summit
QA at scale: Reviewing 100% of conversations with AI
See the details
11:45
Customer Support Summit
Panel | The AI advantage: Turning support data into cross-functional impact
See the details
12:30
Customer Support Summit
Human connections, AI conversations: Speed networking
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Customer Support Summit
Rewriting the scorecard: Metrics for the AI + human support era
See the details
14:15
Customer Support Summit
Panel | Support careers at a crossroads: Adapting roles and skills for the AI era
See the details
15:00
Exhibition & networking
Coffee break
See the details
15:30
Customer Support Summit
Interactive roundtable discussions
See the details
16:00
Customer Support Summit
Scaling AI responsibly: Building the governance framework for modern Support
See the details
16:30
Customer Support Summit
Building the knowledge engine for proactive support
See the details
17:00
Customer Support Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy Hour sponsored by Customer Success Collective
See the details
March 17
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:15
Customer Support Summit
Context is everything: Using AI to tailor every support interaction
See the details
09:45
Customer Support Summit
The road to AI readiness: Overcoming the friction holding support back
See the details
10:15
Customer Support Summit
Interactive Roundtable discussions
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Support Summit
Panel | Is it actually working? Proving the ROI of AI in support
See the details
12:00
Customer Support Summit
Workshop | Your next support tool starts here: A live vibe coding session
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Customer Support Summit
The right tool for the job: Building a tech stack that delivers
See the details
14:30
Customer Support Summit
Lost in translation? Making AI work across global customer experiences
See the details
15:15
Customer Support Summit
Chairperson closing remarks
See the details

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