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Event starts in:
203

days :

8

: hours :

55

minutes

48

until summit starts

March 10 & 11, 2026
Convene
360 Madison Avenue
New York

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agenda

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What's on
Customer Support Summit
Exhibition & networking
Customer Success Summit
Main stage
March 11
March 12
March 11
March 11
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Customer Support Summit
Chairperson opening remarks
See the details
09:15
Customer Support Summit
Turning complaints into gold: Leveraging customer insights to improve products
See the details
09:45
Customer Support Summit
How B2B support teams are moving faster with AI
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Customer Support Summit
Success through self-service: How generative AI is revolutionizing customer support
See the details
11:15
Customer Support Summit
Cutting through the hype: How to identify ROI-positive use cases with AI
See the details
11:45
Customer Support Summit
Panel - Balancing bots with empathy: Enhancing customer support through AI
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Customer Support Summit
Beyond headcount: Scaling an AI-powered support team for the future
See the details
14:00
Customer Support Summit
Beyond resolutions: How support teams drive customer experience through data
See the details
14:30
Customer Support Summit
Hosted roundtable discussions: The biggest challenges facing support teams today
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Customer Support Summit
Fireside Chat: How Own Company are delivering exceptional & proactive customer service without increasing headcount
See the details
16:15
Customer Support Summit
Hidden gems of customer support: Unlocking the untapped expertise of your support team
See the details
16:45
Customer Support Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy Hour sponsored by Customer Success Collective
See the details
March 12
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Using community to elevate the customer experience
See the details
09:45
Main stage
What do customer support, olympic-sized events, and chaos theory have in common?
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Fireside chat- The shield effect: Building a proactive support strategy that reduces issues before they happen
See the details
11:15
Main stage
Maximizing global talent: Leveraging offshore resourcing for best-in-class support
See the details
11:45
Main stage
Digest and debrief: Interactive roundtable discussions
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel- Scaling customer support: Strategies for growth and efficiency
See the details
14:15
Main stage
Fireside chat- Empowered support teams: strategies for technical development and agent retention
See the details
14:45
Main stage
Chairperson closing remarks
See the details
What's on
Customer Support Summit
Exhibition & networking
Customer Success Summit
Main stage
March 11
March 12
March 11
March 11
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Customer Support Summit
Chairperson opening remarks
See the details
09:15
Customer Support Summit
Turning complaints into gold: Leveraging customer insights to improve products
See the details
09:45
Customer Support Summit
How B2B support teams are moving faster with AI
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Customer Support Summit
Success through self-service: How generative AI is revolutionizing customer support
See the details
11:15
Customer Support Summit
Cutting through the hype: How to identify ROI-positive use cases with AI
See the details
11:45
Customer Support Summit
Panel - Balancing bots with empathy: Enhancing customer support through AI
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Customer Support Summit
Beyond headcount: Scaling an AI-powered support team for the future
See the details
14:00
Customer Support Summit
Beyond resolutions: How support teams drive customer experience through data
See the details
14:30
Customer Support Summit
Hosted roundtable discussions: The biggest challenges facing support teams today
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Customer Support Summit
Fireside Chat: How Own Company are delivering exceptional & proactive customer service without increasing headcount
See the details
16:15
Customer Support Summit
Hidden gems of customer support: Unlocking the untapped expertise of your support team
See the details
16:45
Customer Support Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy Hour sponsored by Customer Success Collective
See the details
March 12
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Using community to elevate the customer experience
See the details
09:45
Main stage
What do customer support, olympic-sized events, and chaos theory have in common?
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Fireside chat- The shield effect: Building a proactive support strategy that reduces issues before they happen
See the details
11:15
Main stage
Maximizing global talent: Leveraging offshore resourcing for best-in-class support
See the details
11:45
Main stage
Digest and debrief: Interactive roundtable discussions
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel- Scaling customer support: Strategies for growth and efficiency
See the details
14:15
Main stage
Fireside chat- Empowered support teams: strategies for technical development and agent retention
See the details
14:45
Main stage
Chairperson closing remarks
See the details
What's on
Customer Support Summit
Exhibition & networking
Customer Success Summit
Main stage
March 11
March 12
March 11
March 11
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Customer Support Summit
Chairperson opening remarks
See the details
09:15
Customer Support Summit
Turning complaints into gold: Leveraging customer insights to improve products
See the details
09:45
Customer Support Summit
How B2B support teams are moving faster with AI
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Customer Support Summit
Success through self-service: How generative AI is revolutionizing customer support
See the details
11:15
Customer Support Summit
Cutting through the hype: How to identify ROI-positive use cases with AI
See the details
11:45
Customer Support Summit
Panel - Balancing bots with empathy: Enhancing customer support through AI
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Customer Support Summit
Beyond headcount: Scaling an AI-powered support team for the future
See the details
14:00
Customer Support Summit
Beyond resolutions: How support teams drive customer experience through data
See the details
14:30
Customer Support Summit
Hosted roundtable discussions: The biggest challenges facing support teams today
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Customer Support Summit
Fireside Chat: How Own Company are delivering exceptional & proactive customer service without increasing headcount
See the details
16:15
Customer Support Summit
Hidden gems of customer support: Unlocking the untapped expertise of your support team
See the details
16:45
Customer Support Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy Hour sponsored by Customer Success Collective
See the details
March 12
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Using community to elevate the customer experience
See the details
09:45
Main stage
What do customer support, olympic-sized events, and chaos theory have in common?
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Fireside chat- The shield effect: Building a proactive support strategy that reduces issues before they happen
See the details
11:15
Main stage
Maximizing global talent: Leveraging offshore resourcing for best-in-class support
See the details
11:45
Main stage
Digest and debrief: Interactive roundtable discussions
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel- Scaling customer support: Strategies for growth and efficiency
See the details
14:15
Main stage
Fireside chat- Empowered support teams: strategies for technical development and agent retention
See the details
14:45
Main stage
Chairperson closing remarks
See the details

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