SpeakersAgendaWhy attendPartners
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartners
Locations ▼

Get invited

Register

Request to partner

Register now

Event starts in:
121

days :

6

: hours :

32

minutes

8

until summit starts

March 10 & 11, 2026
Convene
360 Madison Avenue
New York

View the
agenda

Sponsor

Download brochure

View full summit page

What's on
Customer Support Summit
Exhibition & networking
Customer Success Summit
March 11
March 12
March 11
March 11
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Customer Support Summit
Chairperson opening remarks
See the details
09:15
Customer Support Summit
Rewriting the support playbook: Turning data, signals, and insights into proactive action
Joep Everts, SVP, Customer Support, Elsevier
See the details
09:45
Customer Support Summit
How B2B support teams are moving faster with AI
See the details
10:15
Customer Support Summit
Fireside chat | Cultures that keep: Investing in the people behind exceptional support
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Support Summit
Beyond resolutions: How support teams drive customer experience through data
See the details
11:45
Customer Support Summit
Developing your global support playbook: Consistency, autonomy, and excellence
See the details
12:15
Customer Support Summit
Interactive roundtables | Mastering internal team dynamics
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Customer Support Summit
Panel | Closing the Loop: Turning Support Insights into Product Innovation
Alan McBride, Director of Area Support, US Federal, State & Local Government and Education, Microsoft
Sabina Rana, Head of Client Success & Engagement, Bloomberg Industry Group
AJ Vaughn, Sr Director of Support, Restaurant365
See the details
14:45
Customer Support Summit
Moments that matter: Empowering support teams to become LTV multipliers
Jyotiram Pasupalak, VP, Customer Support Delivery, NetApp
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Customer Support Summit
The next evolution of support: From problem solvers to value drivers
Miguel Alfaro, VP Customer Success & Head of Global Support | AI, Digital Transformation & Customer Value Creation, Blackbaud
See the details
16:15
Customer Support Summit
Hidden gems of customer support: Unlocking the untapped expertise of your support team
See the details
16:45
Customer Support Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy Hour sponsored by Customer Success Collective
See the details
March 12
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Customer Support Summit
Chairperson opening remarks
See the details
09:15
Customer Support Summit
Ultrafast, unforgettable: Designing a support model where AI and humans thrive together
Thiago D. Garcia, VP, Customer Experience, VTEX
See the details
09:45
Customer Support Summit
Fireside chat | The power of prevention: Designing a support model that reduces issues before they happen
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Customer Support Summit
Building the future of support: Operating models, metrics, and momentum for AI transformation
Anuj Pandey, Sr Director, Technology Strategy and Operations, Customer Experience, Microsoft
See the details
11:15
Customer Support Summit
Panel | AI That Works for Everyone: Scaling Support Without Sacrificing Experience
Jyotiram Pasupalak, VP, Customer Support Delivery, NetApp
Catharine Coleman, VP, Global Technical Support, Netwrix Corporation
See the details
12:00
Customer Support Summit
Interactive roundtables | The biggest challenges facing support teams today
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Customer Support Summit
Panel | From Cost Center to Growth Engine: Proving the Revenue Power of Support
See the details
14:30
Customer Support Summit
Redefining success: KPIs for human-AI collaboration in customer support
Laxmin Upadhya, Head of Digital Customer Experience, S&P Global
See the details
15:00
Customer Support Summit
Turning complaints into gold: Leveraging customer insights to improve products
See the details
15:30
Customer Support Summit
Chairperson closing remarks
See the details
What's on
Customer Support Summit
Exhibition & networking
Customer Success Summit
March 11
March 12
March 11
March 11
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Customer Support Summit
Chairperson opening remarks
See the details
09:15
Customer Support Summit
Rewriting the support playbook: Turning data, signals, and insights into proactive action
Joep Everts, SVP, Customer Support, Elsevier
See the details
09:45
Customer Support Summit
How B2B support teams are moving faster with AI
See the details
10:15
Customer Support Summit
Fireside chat | Cultures that keep: Investing in the people behind exceptional support
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Support Summit
Beyond resolutions: How support teams drive customer experience through data
See the details
11:45
Customer Support Summit
Developing your global support playbook: Consistency, autonomy, and excellence
See the details
12:15
Customer Support Summit
Interactive roundtables | Mastering internal team dynamics
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Customer Support Summit
Panel | Closing the Loop: Turning Support Insights into Product Innovation
Alan McBride, Director of Area Support, US Federal, State & Local Government and Education, Microsoft
Sabina Rana, Head of Client Success & Engagement, Bloomberg Industry Group
AJ Vaughn, Sr Director of Support, Restaurant365
See the details
14:45
Customer Support Summit
Moments that matter: Empowering support teams to become LTV multipliers
Jyotiram Pasupalak, VP, Customer Support Delivery, NetApp
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Customer Support Summit
The next evolution of support: From problem solvers to value drivers
Miguel Alfaro, VP Customer Success & Head of Global Support | AI, Digital Transformation & Customer Value Creation, Blackbaud
See the details
16:15
Customer Support Summit
Hidden gems of customer support: Unlocking the untapped expertise of your support team
See the details
16:45
Customer Support Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy Hour sponsored by Customer Success Collective
See the details
March 12
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Customer Support Summit
Chairperson opening remarks
See the details
09:15
Customer Support Summit
Ultrafast, unforgettable: Designing a support model where AI and humans thrive together
Thiago D. Garcia, VP, Customer Experience, VTEX
See the details
09:45
Customer Support Summit
Fireside chat | The power of prevention: Designing a support model that reduces issues before they happen
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Customer Support Summit
Building the future of support: Operating models, metrics, and momentum for AI transformation
Anuj Pandey, Sr Director, Technology Strategy and Operations, Customer Experience, Microsoft
See the details
11:15
Customer Support Summit
Panel | AI That Works for Everyone: Scaling Support Without Sacrificing Experience
Jyotiram Pasupalak, VP, Customer Support Delivery, NetApp
Catharine Coleman, VP, Global Technical Support, Netwrix Corporation
See the details
12:00
Customer Support Summit
Interactive roundtables | The biggest challenges facing support teams today
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Customer Support Summit
Panel | From Cost Center to Growth Engine: Proving the Revenue Power of Support
See the details
14:30
Customer Support Summit
Redefining success: KPIs for human-AI collaboration in customer support
Laxmin Upadhya, Head of Digital Customer Experience, S&P Global
See the details
15:00
Customer Support Summit
Turning complaints into gold: Leveraging customer insights to improve products
See the details
15:30
Customer Support Summit
Chairperson closing remarks
See the details
What's on
Customer Support Summit
Exhibition & networking
Customer Success Summit
March 11
March 12
March 11
March 11
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Customer Support Summit
Chairperson opening remarks
See the details
09:15
Customer Support Summit
Rewriting the support playbook: Turning data, signals, and insights into proactive action
Joep Everts, SVP, Customer Support, Elsevier
See the details
09:45
Customer Support Summit
How B2B support teams are moving faster with AI
See the details
10:15
Customer Support Summit
Fireside chat | Cultures that keep: Investing in the people behind exceptional support
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Support Summit
Beyond resolutions: How support teams drive customer experience through data
See the details
11:45
Customer Support Summit
Developing your global support playbook: Consistency, autonomy, and excellence
See the details
12:15
Customer Support Summit
Interactive roundtables | Mastering internal team dynamics
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Customer Support Summit
Panel | Closing the Loop: Turning Support Insights into Product Innovation
Alan McBride, Director of Area Support, US Federal, State & Local Government and Education, Microsoft
Sabina Rana, Head of Client Success & Engagement, Bloomberg Industry Group
AJ Vaughn, Sr Director of Support, Restaurant365
See the details
14:45
Customer Support Summit
Moments that matter: Empowering support teams to become LTV multipliers
Jyotiram Pasupalak, VP, Customer Support Delivery, NetApp
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Customer Support Summit
The next evolution of support: From problem solvers to value drivers
Miguel Alfaro, VP Customer Success & Head of Global Support | AI, Digital Transformation & Customer Value Creation, Blackbaud
See the details
16:15
Customer Support Summit
Hidden gems of customer support: Unlocking the untapped expertise of your support team
See the details
16:45
Customer Support Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy Hour sponsored by Customer Success Collective
See the details
March 12
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Customer Support Summit
Chairperson opening remarks
See the details
09:15
Customer Support Summit
Ultrafast, unforgettable: Designing a support model where AI and humans thrive together
Thiago D. Garcia, VP, Customer Experience, VTEX
See the details
09:45
Customer Support Summit
Fireside chat | The power of prevention: Designing a support model that reduces issues before they happen
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Customer Support Summit
Building the future of support: Operating models, metrics, and momentum for AI transformation
Anuj Pandey, Sr Director, Technology Strategy and Operations, Customer Experience, Microsoft
See the details
11:15
Customer Support Summit
Panel | AI That Works for Everyone: Scaling Support Without Sacrificing Experience
Jyotiram Pasupalak, VP, Customer Support Delivery, NetApp
Catharine Coleman, VP, Global Technical Support, Netwrix Corporation
See the details
12:00
Customer Support Summit
Interactive roundtables | The biggest challenges facing support teams today
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Customer Support Summit
Panel | From Cost Center to Growth Engine: Proving the Revenue Power of Support
See the details
14:30
Customer Support Summit
Redefining success: KPIs for human-AI collaboration in customer support
Laxmin Upadhya, Head of Digital Customer Experience, S&P Global
See the details
15:00
Customer Support Summit
Turning complaints into gold: Leveraging customer insights to improve products
See the details
15:30
Customer Support Summit
Chairperson closing remarks
See the details

Useful links

Contact us

Privacy

made with Acara

Join the conversation