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Event starts in:
41

days :

3

: hours :

59

minutes

8

until early bird prices end

December 02, 2026
InterContinental London - The O2
1 Waterview Drive
London

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What's on
Fireside chat
Customer Support Summit
Customer Success Summit
Exhibition & networking
December 2
December 3
December 2
December 2
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Customer Support Summit
Chairperson opening remarks
See the details
09:00
Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Customer Support Summit
Human AI task allocation: Deciding what stays human when everything can be automated
Megan Thomson, Customer Experience Leader, Amazon
See the details
09:15
Customer Success Summit
Data-driven renewals: Stop guessing, start powering productivity and growth
Ed Sowden, Director of Customer Success, Splunk
See the details
09:15
Exhibition & networking
From curiosity to confidence: Guiding customers into the AI mindset
See the details
09:45
Customer Support Summit
Containment is not the finish line: What your AI support metrics still miss
George Hazlewood, Director, Global Support, Acquia
See the details
09:45
Customer Success Summit
Winning before onboarding: Why customer success should start before the sale ends
Steve Taylor, VP, Customer Success, Saviynt
See the details
10:15
Customer Support Summit
Voice AI in the contact center: Where it is actually ready for production
Marty Kausas, Co-Founder & CEO, Pylon
See the details
10:15
Customer Success Summit
NRR as the north star: Redefining how customer success measures growth
Cormac Kelly, Sr Director, Customer Success, SurveyMonkey
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Support Summit
Panel | Keeping humans in the loop: Where human judgment still wins
Erika Semtei, Vice President, Customer Support, Braze
Matthew Bond, Director, Customer Support, Algolia
See the details
11:15
Customer Success Summit
Panel | Customer revenue operations: When customer success becomes predictive
Prasoon Ranjan, Director, Customer Success, Colt Technology Services
See the details
12:00
Customer Support Summit
One Source of Truth: Building a Knowledge Base Your AI Won't Break
Monika Dadwal, VP, Customer Support, Collibra
See the details
12:00
Customer Success Summit
Built around the user: Embedding customer needs into the product and engineering roadmap
See the details
12:30
Customer Support Summit
Lunch break
See the details
12:30
Customer Success Summit
Interactive roundtable discussion: A deep dive into your biggest challenges
See the details
13:00
Customer Success Summit
Lunch break
See the details
13:30
Customer Support Summit
Roundtables: The AI conversations you're not having yet
Stefano Virgili, Founding Global Head of Technical Support, ReadyOn
James Skene, Global Director, Customer Support, Everstream Analytics
Gerald Xavier, Head of Customer Experience and Operations, Setmore
See the details
14:00
Customer Success Summit
Panel | The human advantage: What customer success skills will survive automation by 2030?
Dominque Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism
Kate Forgione, Customer Success Leader
Megan Thomson, Senior Program Manager, Customer Experience, Amazon
See the details
14:15
Customer Support Summit
What copilots actually do to agent productivity, and the data behind it
See the details
14:45
Customer Support Summit
Panel | From pilot to production: What it actually takes to scale an AI support deployment
Stephane Gonthier, Head of Global Support, Builder.io
Daniel Bunton, Director of Customer Operations, Lawhive
Phil Gillett, Head of Customer Operations, Zutec
Gareth Way, Head of Support Engineering, Amazon
See the details
14:45
Customer Success Summit
Fireside chat | A year of AI in customer success: initiatives, lessons and the human side of CS
See the details
Fireside chat
15:15
Customer Success Summit
Coffee Break
See the details
15:45
Customer Support Summit
Reskilling for the AI era: What support agents need to learn now that AI handles the routine
See the details
15:45
Customer Success Summit
Fireside chat | Pressure without burnout: Managing your most demanding customers without losing your team
William Belcher, Manager, EMEA Customer Success Team, Claroty
See the details
16:15
Customer Support Summit
When the AI agent shouldn't decide alone: Governance and data privacy for support leaders
See the details
16:15
Customer Success Summit
Scaling customer success: Maturing your CS function as your business grows
William Chesser, CCO, VitalSource
See the details
16:45
Customer Support Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy Hour sponsored by the Alliance
See the details
December 3
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:15
Customer Success Summit
Zero to CS hero: Building customer success from scratch in an early-stage startup
See the details
09:45
Customer Success Summit
Panel | Success starts at the top: How leadership and culture shape high-performing customer success teams
Franziska Lycett, VP of Customer Success, Infor
See the details
10:30
Exhibition & networking
Coffee break
See the details
11:00
Customer Success Summit
How customer success teams are moving faster with AI
Marty Kausas, Co-Founder & CEO, Pylon
See the details
11:30
Customer Success Summit
From repetition to impact: How AI frees up time for what matters in CS
See the details
12:00
Customer Success Summit
AI hackathon: Practical AI use cases every customer success leader should know
See the details
12:45
Exhibition & networking
Lunch break
See the details
13:45
Customer Success Summit
Customer success in the GTM strategy: Earning your seat at the leadership table
See the details
14:15
Customer Success Summit
Mastering end-user adoption: Turning sign-ups into sustained usage
See the details
14:45
Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
What's on
Fireside chat
Customer Support Summit
Customer Success Summit
Exhibition & networking
December 2
December 3
December 2
December 2
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Customer Support Summit
Chairperson opening remarks
See the details
09:00
Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Customer Support Summit
Human AI task allocation: Deciding what stays human when everything can be automated
Megan Thomson, Customer Experience Leader, Amazon
See the details
09:15
Customer Success Summit
Data-driven renewals: Stop guessing, start powering productivity and growth
Ed Sowden, Director of Customer Success, Splunk
See the details
09:15
Exhibition & networking
From curiosity to confidence: Guiding customers into the AI mindset
See the details
09:45
Customer Support Summit
Containment is not the finish line: What your AI support metrics still miss
George Hazlewood, Director, Global Support, Acquia
See the details
09:45
Customer Success Summit
Winning before onboarding: Why customer success should start before the sale ends
Steve Taylor, VP, Customer Success, Saviynt
See the details
10:15
Customer Support Summit
Voice AI in the contact center: Where it is actually ready for production
Marty Kausas, Co-Founder & CEO, Pylon
See the details
10:15
Customer Success Summit
NRR as the north star: Redefining how customer success measures growth
Cormac Kelly, Sr Director, Customer Success, SurveyMonkey
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Support Summit
Panel | Keeping humans in the loop: Where human judgment still wins
Erika Semtei, Vice President, Customer Support, Braze
Matthew Bond, Director, Customer Support, Algolia
See the details
11:15
Customer Success Summit
Panel | Customer revenue operations: When customer success becomes predictive
Prasoon Ranjan, Director, Customer Success, Colt Technology Services
See the details
12:00
Customer Support Summit
One Source of Truth: Building a Knowledge Base Your AI Won't Break
Monika Dadwal, VP, Customer Support, Collibra
See the details
12:00
Customer Success Summit
Built around the user: Embedding customer needs into the product and engineering roadmap
See the details
12:30
Customer Support Summit
Lunch break
See the details
12:30
Customer Success Summit
Interactive roundtable discussion: A deep dive into your biggest challenges
See the details
13:00
Customer Success Summit
Lunch break
See the details
13:30
Customer Support Summit
Roundtables: The AI conversations you're not having yet
Stefano Virgili, Founding Global Head of Technical Support, ReadyOn
James Skene, Global Director, Customer Support, Everstream Analytics
Gerald Xavier, Head of Customer Experience and Operations, Setmore
See the details
14:00
Customer Success Summit
Panel | The human advantage: What customer success skills will survive automation by 2030?
Dominque Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism
Kate Forgione, Customer Success Leader
Megan Thomson, Senior Program Manager, Customer Experience, Amazon
See the details
14:15
Customer Support Summit
What copilots actually do to agent productivity, and the data behind it
See the details
14:45
Customer Support Summit
Panel | From pilot to production: What it actually takes to scale an AI support deployment
Stephane Gonthier, Head of Global Support, Builder.io
Daniel Bunton, Director of Customer Operations, Lawhive
Phil Gillett, Head of Customer Operations, Zutec
Gareth Way, Head of Support Engineering, Amazon
See the details
14:45
Customer Success Summit
Fireside chat | A year of AI in customer success: initiatives, lessons and the human side of CS
See the details
Fireside chat
15:15
Customer Success Summit
Coffee Break
See the details
15:45
Customer Support Summit
Reskilling for the AI era: What support agents need to learn now that AI handles the routine
See the details
15:45
Customer Success Summit
Fireside chat | Pressure without burnout: Managing your most demanding customers without losing your team
William Belcher, Manager, EMEA Customer Success Team, Claroty
See the details
16:15
Customer Support Summit
When the AI agent shouldn't decide alone: Governance and data privacy for support leaders
See the details
16:15
Customer Success Summit
Scaling customer success: Maturing your CS function as your business grows
William Chesser, CCO, VitalSource
See the details
16:45
Customer Support Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy Hour sponsored by the Alliance
See the details
December 3
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:15
Customer Success Summit
Zero to CS hero: Building customer success from scratch in an early-stage startup
See the details
09:45
Customer Success Summit
Panel | Success starts at the top: How leadership and culture shape high-performing customer success teams
Franziska Lycett, VP of Customer Success, Infor
See the details
10:30
Exhibition & networking
Coffee break
See the details
11:00
Customer Success Summit
How customer success teams are moving faster with AI
Marty Kausas, Co-Founder & CEO, Pylon
See the details
11:30
Customer Success Summit
From repetition to impact: How AI frees up time for what matters in CS
See the details
12:00
Customer Success Summit
AI hackathon: Practical AI use cases every customer success leader should know
See the details
12:45
Exhibition & networking
Lunch break
See the details
13:45
Customer Success Summit
Customer success in the GTM strategy: Earning your seat at the leadership table
See the details
14:15
Customer Success Summit
Mastering end-user adoption: Turning sign-ups into sustained usage
See the details
14:45
Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
What's on
Fireside chat
Customer Support Summit
Customer Success Summit
Exhibition & networking
December 2
December 3
December 2
December 2
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Customer Support Summit
Chairperson opening remarks
See the details
09:00
Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Customer Support Summit
Human AI task allocation: Deciding what stays human when everything can be automated
Megan Thomson, Customer Experience Leader, Amazon
See the details
09:15
Customer Success Summit
Data-driven renewals: Stop guessing, start powering productivity and growth
Ed Sowden, Director of Customer Success, Splunk
See the details
09:15
Exhibition & networking
From curiosity to confidence: Guiding customers into the AI mindset
See the details
09:45
Customer Support Summit
Containment is not the finish line: What your AI support metrics still miss
George Hazlewood, Director, Global Support, Acquia
See the details
09:45
Customer Success Summit
Winning before onboarding: Why customer success should start before the sale ends
Steve Taylor, VP, Customer Success, Saviynt
See the details
10:15
Customer Support Summit
Voice AI in the contact center: Where it is actually ready for production
Marty Kausas, Co-Founder & CEO, Pylon
See the details
10:15
Customer Success Summit
NRR as the north star: Redefining how customer success measures growth
Cormac Kelly, Sr Director, Customer Success, SurveyMonkey
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Support Summit
Panel | Keeping humans in the loop: Where human judgment still wins
Erika Semtei, Vice President, Customer Support, Braze
Matthew Bond, Director, Customer Support, Algolia
See the details
11:15
Customer Success Summit
Panel | Customer revenue operations: When customer success becomes predictive
Prasoon Ranjan, Director, Customer Success, Colt Technology Services
See the details
12:00
Customer Support Summit
One Source of Truth: Building a Knowledge Base Your AI Won't Break
Monika Dadwal, VP, Customer Support, Collibra
See the details
12:00
Customer Success Summit
Built around the user: Embedding customer needs into the product and engineering roadmap
See the details
12:30
Customer Support Summit
Lunch break
See the details
12:30
Customer Success Summit
Interactive roundtable discussion: A deep dive into your biggest challenges
See the details
13:00
Customer Success Summit
Lunch break
See the details
13:30
Customer Support Summit
Roundtables: The AI conversations you're not having yet
Stefano Virgili, Founding Global Head of Technical Support, ReadyOn
James Skene, Global Director, Customer Support, Everstream Analytics
Gerald Xavier, Head of Customer Experience and Operations, Setmore
See the details
14:00
Customer Success Summit
Panel | The human advantage: What customer success skills will survive automation by 2030?
Dominque Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism
Kate Forgione, Customer Success Leader
Megan Thomson, Senior Program Manager, Customer Experience, Amazon
See the details
14:15
Customer Support Summit
What copilots actually do to agent productivity, and the data behind it
See the details
14:45
Customer Support Summit
Panel | From pilot to production: What it actually takes to scale an AI support deployment
Stephane Gonthier, Head of Global Support, Builder.io
Daniel Bunton, Director of Customer Operations, Lawhive
Phil Gillett, Head of Customer Operations, Zutec
Gareth Way, Head of Support Engineering, Amazon
See the details
14:45
Customer Success Summit
Fireside chat | A year of AI in customer success: initiatives, lessons and the human side of CS
See the details
Fireside chat
15:15
Customer Success Summit
Coffee Break
See the details
15:45
Customer Support Summit
Reskilling for the AI era: What support agents need to learn now that AI handles the routine
See the details
15:45
Customer Success Summit
Fireside chat | Pressure without burnout: Managing your most demanding customers without losing your team
William Belcher, Manager, EMEA Customer Success Team, Claroty
See the details
16:15
Customer Support Summit
When the AI agent shouldn't decide alone: Governance and data privacy for support leaders
See the details
16:15
Customer Success Summit
Scaling customer success: Maturing your CS function as your business grows
William Chesser, CCO, VitalSource
See the details
16:45
Customer Support Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy Hour sponsored by the Alliance
See the details
December 3
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:15
Customer Success Summit
Zero to CS hero: Building customer success from scratch in an early-stage startup
See the details
09:45
Customer Success Summit
Panel | Success starts at the top: How leadership and culture shape high-performing customer success teams
Franziska Lycett, VP of Customer Success, Infor
See the details
10:30
Exhibition & networking
Coffee break
See the details
11:00
Customer Success Summit
How customer success teams are moving faster with AI
Marty Kausas, Co-Founder & CEO, Pylon
See the details
11:30
Customer Success Summit
From repetition to impact: How AI frees up time for what matters in CS
See the details
12:00
Customer Success Summit
AI hackathon: Practical AI use cases every customer success leader should know
See the details
12:45
Exhibition & networking
Lunch break
See the details
13:45
Customer Success Summit
Customer success in the GTM strategy: Earning your seat at the leadership table
See the details
14:15
Customer Success Summit
Mastering end-user adoption: Turning sign-ups into sustained usage
See the details
14:45
Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details

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