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Event starts in:
214

days :

3

: hours :

48

minutes

44

until Early Bird rates end

May 12 & 13, 2026
Amsterdam

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agenda

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What's on
Main stage
Exhibition & networking
May 12
May 13
May 12
May 12
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Scaled customer success: A GoCardless case study
See the details
09:45
Main stage
Who comes first? Managing client's vs organisation's competing priorities
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Talent, growth, and leadership: CCO’s insights for structuring and leading high-impact CS teams
See the details
11:15
Main stage
The customer lifecycle: How sales and CS collaborate to maximize customer value
See the details
11:45
Main stage
Interactive roundtable discussions: A deep dive into churn management
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel: Tech meets human-touch - Scaling customer success with AI and automation
See the details
14:15
Main stage
From red flags to retention: Evaluating & mitigating customer risk
See the details
14:45
Main stage
Lean onboarding: How to scale startup customer success processes efficiently
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Leveraging product data as an upsell generator
See the details
16:15
Main stage
Panel discussion: Sales and customer success - Alignment and the evolution of CS into revenue-generation
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
May 13
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Creating a high-impact customer success structure
See the details
09:45
Main stage
Shared visions, shared success: The power of vision alignment
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Success starts at the top: The importance of leadership and culture in driving CS
See the details
11:15
Main stage
Maximizing value: Supporting customers through budget constraints
See the details
11:45
Main stage
Speed networking session
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Creating tangible results: Value realisation frameworks in action
See the details
14:00
Main stage
Panel: Customer enablement uncovered - Strategies for increasing adoption
See the details
14:45
Main stage
Chairperson closing remarks
See the details
What's on
Main stage
Exhibition & networking
May 12
May 13
May 12
May 12
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Scaled customer success: A GoCardless case study
See the details
09:45
Main stage
Who comes first? Managing client's vs organisation's competing priorities
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Talent, growth, and leadership: CCO’s insights for structuring and leading high-impact CS teams
See the details
11:15
Main stage
The customer lifecycle: How sales and CS collaborate to maximize customer value
See the details
11:45
Main stage
Interactive roundtable discussions: A deep dive into churn management
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel: Tech meets human-touch - Scaling customer success with AI and automation
See the details
14:15
Main stage
From red flags to retention: Evaluating & mitigating customer risk
See the details
14:45
Main stage
Lean onboarding: How to scale startup customer success processes efficiently
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Leveraging product data as an upsell generator
See the details
16:15
Main stage
Panel discussion: Sales and customer success - Alignment and the evolution of CS into revenue-generation
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
May 13
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Creating a high-impact customer success structure
See the details
09:45
Main stage
Shared visions, shared success: The power of vision alignment
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Success starts at the top: The importance of leadership and culture in driving CS
See the details
11:15
Main stage
Maximizing value: Supporting customers through budget constraints
See the details
11:45
Main stage
Speed networking session
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Creating tangible results: Value realisation frameworks in action
See the details
14:00
Main stage
Panel: Customer enablement uncovered - Strategies for increasing adoption
See the details
14:45
Main stage
Chairperson closing remarks
See the details
What's on
Main stage
Exhibition & networking
May 12
May 13
May 12
May 12
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Scaled customer success: A GoCardless case study
See the details
09:45
Main stage
Who comes first? Managing client's vs organisation's competing priorities
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Talent, growth, and leadership: CCO’s insights for structuring and leading high-impact CS teams
See the details
11:15
Main stage
The customer lifecycle: How sales and CS collaborate to maximize customer value
See the details
11:45
Main stage
Interactive roundtable discussions: A deep dive into churn management
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel: Tech meets human-touch - Scaling customer success with AI and automation
See the details
14:15
Main stage
From red flags to retention: Evaluating & mitigating customer risk
See the details
14:45
Main stage
Lean onboarding: How to scale startup customer success processes efficiently
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Leveraging product data as an upsell generator
See the details
16:15
Main stage
Panel discussion: Sales and customer success - Alignment and the evolution of CS into revenue-generation
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
May 13
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Creating a high-impact customer success structure
See the details
09:45
Main stage
Shared visions, shared success: The power of vision alignment
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Success starts at the top: The importance of leadership and culture in driving CS
See the details
11:15
Main stage
Maximizing value: Supporting customers through budget constraints
See the details
11:45
Main stage
Speed networking session
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Creating tangible results: Value realisation frameworks in action
See the details
14:00
Main stage
Panel: Customer enablement uncovered - Strategies for increasing adoption
See the details
14:45
Main stage
Chairperson closing remarks
See the details

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