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Event starts in:
96

days :

3

: hours :

43

minutes

37

until the summit starts

March 11, 2026
Convene
360 Madison Avenue
New York

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agenda

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What's on
Keynote
Panel
Fireside chat
Main stage
Exhibition & networking
March 11
March 11
March 11
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
From loyalty to leverage: Turning loyal customers into advocates
Kathy-Anne McManus, Chief Customer Officer, CDK Global
See the details
Keynote
09:45
Main stage
The human-AI partnership: Driving customer strategy at the enterprise level
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Scaling customer success: Turning constraints into growth
Temy Mancusi-Ungaro, Chief Customer Officer, ButterflyMX
See the details
Keynote
11:15
Main stage
Using rich qualitative feedback to drive net retention
See the details
Keynote
11:45
Main stage
Interactive roundtable discussions
Ajay Chidrawar, Chief Customer Officer, Fundraise Up
Valtteri Vesikallio, Chief Customer Officer, Keyfactor
Charlie Diamandis, VP, Customer Success, ABCorp
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main stage
Panel | Aligning sales, CS, and account management to maximize customer impact
Jamie Homen, Chief Customer Officer, Mural
Chris Pridemore, VP, Customer Success, Tripleseat
Carol Gersten, SVP, Customer Success, Elsevier
Anne Donavan, SVP, Customer Success, Cecelia Health
See the details
Panel
14:15
Main stage
Leading through uncertainty: Lessons from crisis management
See the details
14:45
Main stage
Embedding customer-first leadership: Driving growth and value across the enterprise
Lynn Dick, Chief Customer Officer, Language Services Associates
See the details
Keynote
15:15
Exhibition & networking
Coffee break
See the details
15:30
Main stage
Panel | Cutting through the AI hype: Choosing the right tools for your organization
Roya Salehi, SVP, Customer Success, Lexia Learning
Beau Harbin, Chief Client Success Officer, Advanced Solutions International, Inc
See the details
Panel
16:15
Main stage
Fireside | CCO & CRO Synced: Driving Revenue Together
See the details
Fireside chat
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Keynote
Panel
Fireside chat
Main stage
Exhibition & networking
March 11
March 11
March 11
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
From loyalty to leverage: Turning loyal customers into advocates
Kathy-Anne McManus, Chief Customer Officer, CDK Global
See the details
Keynote
09:45
Main stage
The human-AI partnership: Driving customer strategy at the enterprise level
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Scaling customer success: Turning constraints into growth
Temy Mancusi-Ungaro, Chief Customer Officer, ButterflyMX
See the details
Keynote
11:15
Main stage
Using rich qualitative feedback to drive net retention
See the details
Keynote
11:45
Main stage
Interactive roundtable discussions
Ajay Chidrawar, Chief Customer Officer, Fundraise Up
Valtteri Vesikallio, Chief Customer Officer, Keyfactor
Charlie Diamandis, VP, Customer Success, ABCorp
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main stage
Panel | Aligning sales, CS, and account management to maximize customer impact
Jamie Homen, Chief Customer Officer, Mural
Chris Pridemore, VP, Customer Success, Tripleseat
Carol Gersten, SVP, Customer Success, Elsevier
Anne Donavan, SVP, Customer Success, Cecelia Health
See the details
Panel
14:15
Main stage
Leading through uncertainty: Lessons from crisis management
See the details
14:45
Main stage
Embedding customer-first leadership: Driving growth and value across the enterprise
Lynn Dick, Chief Customer Officer, Language Services Associates
See the details
Keynote
15:15
Exhibition & networking
Coffee break
See the details
15:30
Main stage
Panel | Cutting through the AI hype: Choosing the right tools for your organization
Roya Salehi, SVP, Customer Success, Lexia Learning
Beau Harbin, Chief Client Success Officer, Advanced Solutions International, Inc
See the details
Panel
16:15
Main stage
Fireside | CCO & CRO Synced: Driving Revenue Together
See the details
Fireside chat
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Keynote
Panel
Fireside chat
Main stage
Exhibition & networking
March 11
March 11
March 11
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
From loyalty to leverage: Turning loyal customers into advocates
Kathy-Anne McManus, Chief Customer Officer, CDK Global
See the details
Keynote
09:45
Main stage
The human-AI partnership: Driving customer strategy at the enterprise level
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Scaling customer success: Turning constraints into growth
Temy Mancusi-Ungaro, Chief Customer Officer, ButterflyMX
See the details
Keynote
11:15
Main stage
Using rich qualitative feedback to drive net retention
See the details
Keynote
11:45
Main stage
Interactive roundtable discussions
Ajay Chidrawar, Chief Customer Officer, Fundraise Up
Valtteri Vesikallio, Chief Customer Officer, Keyfactor
Charlie Diamandis, VP, Customer Success, ABCorp
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main stage
Panel | Aligning sales, CS, and account management to maximize customer impact
Jamie Homen, Chief Customer Officer, Mural
Chris Pridemore, VP, Customer Success, Tripleseat
Carol Gersten, SVP, Customer Success, Elsevier
Anne Donavan, SVP, Customer Success, Cecelia Health
See the details
Panel
14:15
Main stage
Leading through uncertainty: Lessons from crisis management
See the details
14:45
Main stage
Embedding customer-first leadership: Driving growth and value across the enterprise
Lynn Dick, Chief Customer Officer, Language Services Associates
See the details
Keynote
15:15
Exhibition & networking
Coffee break
See the details
15:30
Main stage
Panel | Cutting through the AI hype: Choosing the right tools for your organization
Roya Salehi, SVP, Customer Success, Lexia Learning
Beau Harbin, Chief Client Success Officer, Advanced Solutions International, Inc
See the details
Panel
16:15
Main stage
Fireside | CCO & CRO Synced: Driving Revenue Together
See the details
Fireside chat
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details

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