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March 11, 2026
Convene
360 Madison Avenue
New York

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What's on
Main stage
Exhibition & networking
March 11
March 11
March 11
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
From insight to action: Driving customer-centric decisions in the digital age
See the details
09:45
Main stage
Customer success at scale: Solving the paradox that’s draining your team
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Cutting through the hype: How to identify ROI-positive use cases with AI
See the details
11:15
Main stage
Fireside chat: Professional services in action - A journey of growth, ROI, and revenue
See the details
11:45
Main stage
Using win-loss analysis to drive net retention
See the details
12:15
Main stage
Interactive roundtable discussions
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
Panel: Architecting success - How to build a CS function that evolves with your business
See the details
14:30
Main stage
A new era of post-sales: How customer success is fundamentally changing
See the details
15:00
Main stage
The data that matters: Essential product data for CCOs
See the details
15:30
Exhibition & networking
Coffee break
See the details
16:00
Main stage
Panel: Navigating the AI revolution in your customer function - A guide for CCOs
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Main stage
Exhibition & networking
March 11
March 11
March 11
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
From insight to action: Driving customer-centric decisions in the digital age
See the details
09:45
Main stage
Customer success at scale: Solving the paradox that’s draining your team
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Cutting through the hype: How to identify ROI-positive use cases with AI
See the details
11:15
Main stage
Fireside chat: Professional services in action - A journey of growth, ROI, and revenue
See the details
11:45
Main stage
Using win-loss analysis to drive net retention
See the details
12:15
Main stage
Interactive roundtable discussions
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
Panel: Architecting success - How to build a CS function that evolves with your business
See the details
14:30
Main stage
A new era of post-sales: How customer success is fundamentally changing
See the details
15:00
Main stage
The data that matters: Essential product data for CCOs
See the details
15:30
Exhibition & networking
Coffee break
See the details
16:00
Main stage
Panel: Navigating the AI revolution in your customer function - A guide for CCOs
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Main stage
Exhibition & networking
March 11
March 11
March 11
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
From insight to action: Driving customer-centric decisions in the digital age
See the details
09:45
Main stage
Customer success at scale: Solving the paradox that’s draining your team
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Cutting through the hype: How to identify ROI-positive use cases with AI
See the details
11:15
Main stage
Fireside chat: Professional services in action - A journey of growth, ROI, and revenue
See the details
11:45
Main stage
Using win-loss analysis to drive net retention
See the details
12:15
Main stage
Interactive roundtable discussions
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
Panel: Architecting success - How to build a CS function that evolves with your business
See the details
14:30
Main stage
A new era of post-sales: How customer success is fundamentally changing
See the details
15:00
Main stage
The data that matters: Essential product data for CCOs
See the details
15:30
Exhibition & networking
Coffee break
See the details
16:00
Main stage
Panel: Navigating the AI revolution in your customer function - A guide for CCOs
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details

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