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Event starts in:
14

days :

8

: hours :

54

minutes

4

until the summit starts

March 11, 2026
Convene
360 Madison Avenue
New York

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agenda

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What's on
Keynote
Panel
Main stage
Exhibition & networking
March 11
March 11
March 11
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer
See the details
09:15
Main stage
From loyalty to leverage: Turning loyal customers into advocates
Kathy-Anne McManus, Chief Customer Officer, CDK Global
See the details
Keynote
09:45
Main stage
Hook’s Story: What We Learned by Transforming Our Own Culture With AI
Firaas Rashid, CEO and Founder, Hook
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Scaling customer success: Turning constraints into growth
Temy Mancusi-Ungaro, Chief Customer Officer, ButterflyMX
See the details
Keynote
11:15
Main stage
The New Rules of CS: Rebuilding for Revenue and Outcomes
Brent Krempges, Chief Customer Officer, Gainsight
See the details
Keynote
11:45
Main stage
Interactive roundtable discussions
Ajay Chidrawar, Chief Customer Officer, Fundraise Up
Charlie Diamandis, VP, Customer Success, ABCorp
Anton Lisnychyi, Global Head of Customer Success, Numerix
Nikki Stephens, VP, Customer Success & Ad Operations, Stack Overflow
Caroline Glackin, Head of Support Operations & Optimisation, Intercom
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main stage
Panel | Aligning sales, CS, and account management to maximize customer impact
Jamie Homen, Chief Customer Officer, Mural
Chris Pridemore, VP, Customer Success, Tripleseat
Carol Gersten, SVP, Customer Success, Elsevier
Anne Donavan, SVP, Customer Success, Cecelia Health
Erica Clayton, Head of Partnerships, Forethought
See the details
Panel
14:15
Main stage
Leading through uncertainty: Lessons from crisis management
Alok Shukla, Founder & CEO, FunnelStory
See the details
14:45
Main stage
Embedding customer-first leadership: Driving growth and value across the enterprise
Lynn Dick, Chief Customer Officer, Language Services Associates
See the details
Keynote
15:15
Exhibition & networking
Coffee break
See the details
15:30
Main stage
Panel | The human-AI partnership: Driving customer strategy at the enterprise level
Jonathan Corbin, Founder & CEO, Maven AGI
Santosh Kumar Sahoo, Regional Vice President, Value Delivery, MuleSoft
Diane Viegas Melchionne, VP, Customer Success, Handshake
Chris Falloon, Senior Director, Dell Technologies Capital, Dell Technologies
See the details
Panel
16:15
Main stage
Panel | Cutting through the AI hype: Choosing the right tools for your organization
Roya Salehi, SVP, Customer Success, Lexia Learning
Beau Harbin, Chief Client Success Officer, Advanced Solutions International, Inc
Senthil Kumar, Vice President of Customer Success, Thomson Reuters
See the details
Panel
16:45
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer
See the details
17:00
Exhibition & networking
Happy hour sponsored by Birdie
See the details
What's on
Keynote
Panel
Main stage
Exhibition & networking
March 11
March 11
March 11
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer
See the details
09:15
Main stage
From loyalty to leverage: Turning loyal customers into advocates
Kathy-Anne McManus, Chief Customer Officer, CDK Global
See the details
Keynote
09:45
Main stage
Hook’s Story: What We Learned by Transforming Our Own Culture With AI
Firaas Rashid, CEO and Founder, Hook
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Scaling customer success: Turning constraints into growth
Temy Mancusi-Ungaro, Chief Customer Officer, ButterflyMX
See the details
Keynote
11:15
Main stage
The New Rules of CS: Rebuilding for Revenue and Outcomes
Brent Krempges, Chief Customer Officer, Gainsight
See the details
Keynote
11:45
Main stage
Interactive roundtable discussions
Ajay Chidrawar, Chief Customer Officer, Fundraise Up
Charlie Diamandis, VP, Customer Success, ABCorp
Anton Lisnychyi, Global Head of Customer Success, Numerix
Nikki Stephens, VP, Customer Success & Ad Operations, Stack Overflow
Caroline Glackin, Head of Support Operations & Optimisation, Intercom
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main stage
Panel | Aligning sales, CS, and account management to maximize customer impact
Jamie Homen, Chief Customer Officer, Mural
Chris Pridemore, VP, Customer Success, Tripleseat
Carol Gersten, SVP, Customer Success, Elsevier
Anne Donavan, SVP, Customer Success, Cecelia Health
Erica Clayton, Head of Partnerships, Forethought
See the details
Panel
14:15
Main stage
Leading through uncertainty: Lessons from crisis management
Alok Shukla, Founder & CEO, FunnelStory
See the details
14:45
Main stage
Embedding customer-first leadership: Driving growth and value across the enterprise
Lynn Dick, Chief Customer Officer, Language Services Associates
See the details
Keynote
15:15
Exhibition & networking
Coffee break
See the details
15:30
Main stage
Panel | The human-AI partnership: Driving customer strategy at the enterprise level
Jonathan Corbin, Founder & CEO, Maven AGI
Santosh Kumar Sahoo, Regional Vice President, Value Delivery, MuleSoft
Diane Viegas Melchionne, VP, Customer Success, Handshake
Chris Falloon, Senior Director, Dell Technologies Capital, Dell Technologies
See the details
Panel
16:15
Main stage
Panel | Cutting through the AI hype: Choosing the right tools for your organization
Roya Salehi, SVP, Customer Success, Lexia Learning
Beau Harbin, Chief Client Success Officer, Advanced Solutions International, Inc
Senthil Kumar, Vice President of Customer Success, Thomson Reuters
See the details
Panel
16:45
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer
See the details
17:00
Exhibition & networking
Happy hour sponsored by Birdie
See the details
What's on
Keynote
Panel
Main stage
Exhibition & networking
March 11
March 11
March 11
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer
See the details
09:15
Main stage
From loyalty to leverage: Turning loyal customers into advocates
Kathy-Anne McManus, Chief Customer Officer, CDK Global
See the details
Keynote
09:45
Main stage
Hook’s Story: What We Learned by Transforming Our Own Culture With AI
Firaas Rashid, CEO and Founder, Hook
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Scaling customer success: Turning constraints into growth
Temy Mancusi-Ungaro, Chief Customer Officer, ButterflyMX
See the details
Keynote
11:15
Main stage
The New Rules of CS: Rebuilding for Revenue and Outcomes
Brent Krempges, Chief Customer Officer, Gainsight
See the details
Keynote
11:45
Main stage
Interactive roundtable discussions
Ajay Chidrawar, Chief Customer Officer, Fundraise Up
Charlie Diamandis, VP, Customer Success, ABCorp
Anton Lisnychyi, Global Head of Customer Success, Numerix
Nikki Stephens, VP, Customer Success & Ad Operations, Stack Overflow
Caroline Glackin, Head of Support Operations & Optimisation, Intercom
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main stage
Panel | Aligning sales, CS, and account management to maximize customer impact
Jamie Homen, Chief Customer Officer, Mural
Chris Pridemore, VP, Customer Success, Tripleseat
Carol Gersten, SVP, Customer Success, Elsevier
Anne Donavan, SVP, Customer Success, Cecelia Health
Erica Clayton, Head of Partnerships, Forethought
See the details
Panel
14:15
Main stage
Leading through uncertainty: Lessons from crisis management
Alok Shukla, Founder & CEO, FunnelStory
See the details
14:45
Main stage
Embedding customer-first leadership: Driving growth and value across the enterprise
Lynn Dick, Chief Customer Officer, Language Services Associates
See the details
Keynote
15:15
Exhibition & networking
Coffee break
See the details
15:30
Main stage
Panel | The human-AI partnership: Driving customer strategy at the enterprise level
Jonathan Corbin, Founder & CEO, Maven AGI
Santosh Kumar Sahoo, Regional Vice President, Value Delivery, MuleSoft
Diane Viegas Melchionne, VP, Customer Success, Handshake
Chris Falloon, Senior Director, Dell Technologies Capital, Dell Technologies
See the details
Panel
16:15
Main stage
Panel | Cutting through the AI hype: Choosing the right tools for your organization
Roya Salehi, SVP, Customer Success, Lexia Learning
Beau Harbin, Chief Client Success Officer, Advanced Solutions International, Inc
Senthil Kumar, Vice President of Customer Success, Thomson Reuters
See the details
Panel
16:45
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer
See the details
17:00
Exhibition & networking
Happy hour sponsored by Birdie
See the details

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