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Event starts in:
56

days :

10

: hours :

1

minutes

48

until early bird rates end

September 22 & 23, 2026
Hyatt Regency San Francisco Airport
1333 Old Bayshore Highway
Burlingame

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What's on
AI-powered CS
Main stage: Customer Success Summit
Exhibition & Networking
Customer Support Summit
September 22
September 23
September 22
September 22
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main stage: Customer Success Summit
From fragmentation to consistency: Standardising CS across a multi-entity org
Andrea Marroquin, Global Director of Customer Success Operations, Sage
See the details
09:45
Main stage: Customer Success Summit
The next evolution of customer success: Moving from automation to agentic CX
Kaela Chandrasekaran, Director, Technical Solutions, Ada
See the details
10:15
Main stage: Customer Success Summit
Customer success through change: Protecting growth, retention, and team stability
Alberto Rocha, Regional Director, Customer Success, Udemy
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:15
Main stage: Customer Success Summit
CS leadership playbook: Build a team that scales, owns revenue and gets seen
Shibani Mehta, Director, Scaled Customer Success, Docusign
See the details
11:45
Main stage: Customer Success Summit
How customer success teams are moving faster with AI
Marty Kausas, Co-Founder & CEO, Pylon
See the details
AI-powered CS
12:15
Main stage: Customer Success Summit
From mid-market to enterprise: Redesigning post-sales for scale
Miguel Montoya, Director, Customer Success, Webflow
See the details
12:45
Exhibition & Networking
Lunch break
See the details
13:45
Main stage: Customer Success Summit
Panel | Customer revenue operations: When CS becomes predictive
See the details
14:30
Main stage: Customer Success Summit
Workshop | From metrics to meaning: CS ROI working session
See the details
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage: Customer Success Summit
Building the right CS foundations for an agentic future
Andrew Carothers, Global Head of Digital Customer Success, Proofpoint
See the details
16:15
Main stage: Customer Success Summit
Panel | Agentic AI in CS: Who’s accountable when AI runs customer success?
Ryan Frijas, Director, Customer Success, AVEVA
Isha Bhardwaj, Regional Director, Customer Success, Udemy
Julie Mullins, Former Director, Digital Customer Experience, Cloudflare
See the details
17:00
Main stage: Customer Success Summit
Closing remarks
See the details
17:05
Exhibition & Networking
Happy hour networking drinks
See the details
September 23
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main stage: Customer Success Summit
From hand-off to co-ownership: CS and sales in a converging revenue motion
See the details
09:45
Main stage: Customer Success Summit
Keeping up with chaos: How CS teams actually use AI
Allie Yakovlev, Head of Customer Success, AI, Prolific
See the details
10:15
Exhibition & Networking
Coffee break
See the details
10:45
Main stage: Customer Success Summit
Driving customer adoption of AI-powered product features
Elena Makower, Director, Customer Success, Thomson Reuters
See the details
11:15
Main stage: Customer Success Summit
Making customer value visible: The rise of outcome-led customer success
Alex Crawford, Customer Success Director, AVI-SPL
See the details
11:45
Main stage: Customer Success Summit
Workshop | Tech stack rationalization: To build, buy, or consolidate?
See the details
12:30
Exhibition & Networking
Lunch break
See the details
13:30
Main stage: Customer Success Summit
From data to decisions: Building predictive health scores that actually drive action
See the details
14:00
Main stage: Customer Success Summit
Panel | What CS skills will survive automation by 2030?
Sophia Kim, Director of Customer Success, Salesforce
Melissa Goldstein, Vice President of Customer Success, Mastercard
See the details
14:45
Main stage: Customer Success Summit
Chairperson closing remarks
See the details
What's on
AI-powered CS
Main stage: Customer Success Summit
Exhibition & Networking
Customer Support Summit
September 22
September 23
September 22
September 22
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main stage: Customer Success Summit
From fragmentation to consistency: Standardising CS across a multi-entity org
Andrea Marroquin, Global Director of Customer Success Operations, Sage
See the details
09:45
Main stage: Customer Success Summit
The next evolution of customer success: Moving from automation to agentic CX
Kaela Chandrasekaran, Director, Technical Solutions, Ada
See the details
10:15
Main stage: Customer Success Summit
Customer success through change: Protecting growth, retention, and team stability
Alberto Rocha, Regional Director, Customer Success, Udemy
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:15
Main stage: Customer Success Summit
CS leadership playbook: Build a team that scales, owns revenue and gets seen
Shibani Mehta, Director, Scaled Customer Success, Docusign
See the details
11:45
Main stage: Customer Success Summit
How customer success teams are moving faster with AI
Marty Kausas, Co-Founder & CEO, Pylon
See the details
AI-powered CS
12:15
Main stage: Customer Success Summit
From mid-market to enterprise: Redesigning post-sales for scale
Miguel Montoya, Director, Customer Success, Webflow
See the details
12:45
Exhibition & Networking
Lunch break
See the details
13:45
Main stage: Customer Success Summit
Panel | Customer revenue operations: When CS becomes predictive
See the details
14:30
Main stage: Customer Success Summit
Workshop | From metrics to meaning: CS ROI working session
See the details
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage: Customer Success Summit
Building the right CS foundations for an agentic future
Andrew Carothers, Global Head of Digital Customer Success, Proofpoint
See the details
16:15
Main stage: Customer Success Summit
Panel | Agentic AI in CS: Who’s accountable when AI runs customer success?
Ryan Frijas, Director, Customer Success, AVEVA
Isha Bhardwaj, Regional Director, Customer Success, Udemy
Julie Mullins, Former Director, Digital Customer Experience, Cloudflare
See the details
17:00
Main stage: Customer Success Summit
Closing remarks
See the details
17:05
Exhibition & Networking
Happy hour networking drinks
See the details
September 23
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main stage: Customer Success Summit
From hand-off to co-ownership: CS and sales in a converging revenue motion
See the details
09:45
Main stage: Customer Success Summit
Keeping up with chaos: How CS teams actually use AI
Allie Yakovlev, Head of Customer Success, AI, Prolific
See the details
10:15
Exhibition & Networking
Coffee break
See the details
10:45
Main stage: Customer Success Summit
Driving customer adoption of AI-powered product features
Elena Makower, Director, Customer Success, Thomson Reuters
See the details
11:15
Main stage: Customer Success Summit
Making customer value visible: The rise of outcome-led customer success
Alex Crawford, Customer Success Director, AVI-SPL
See the details
11:45
Main stage: Customer Success Summit
Workshop | Tech stack rationalization: To build, buy, or consolidate?
See the details
12:30
Exhibition & Networking
Lunch break
See the details
13:30
Main stage: Customer Success Summit
From data to decisions: Building predictive health scores that actually drive action
See the details
14:00
Main stage: Customer Success Summit
Panel | What CS skills will survive automation by 2030?
Sophia Kim, Director of Customer Success, Salesforce
Melissa Goldstein, Vice President of Customer Success, Mastercard
See the details
14:45
Main stage: Customer Success Summit
Chairperson closing remarks
See the details
What's on
AI-powered CS
Main stage: Customer Success Summit
Exhibition & Networking
Customer Support Summit
September 22
September 23
September 22
September 22
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main stage: Customer Success Summit
From fragmentation to consistency: Standardising CS across a multi-entity org
Andrea Marroquin, Global Director of Customer Success Operations, Sage
See the details
09:45
Main stage: Customer Success Summit
The next evolution of customer success: Moving from automation to agentic CX
Kaela Chandrasekaran, Director, Technical Solutions, Ada
See the details
10:15
Main stage: Customer Success Summit
Customer success through change: Protecting growth, retention, and team stability
Alberto Rocha, Regional Director, Customer Success, Udemy
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:15
Main stage: Customer Success Summit
CS leadership playbook: Build a team that scales, owns revenue and gets seen
Shibani Mehta, Director, Scaled Customer Success, Docusign
See the details
11:45
Main stage: Customer Success Summit
How customer success teams are moving faster with AI
Marty Kausas, Co-Founder & CEO, Pylon
See the details
AI-powered CS
12:15
Main stage: Customer Success Summit
From mid-market to enterprise: Redesigning post-sales for scale
Miguel Montoya, Director, Customer Success, Webflow
See the details
12:45
Exhibition & Networking
Lunch break
See the details
13:45
Main stage: Customer Success Summit
Panel | Customer revenue operations: When CS becomes predictive
See the details
14:30
Main stage: Customer Success Summit
Workshop | From metrics to meaning: CS ROI working session
See the details
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage: Customer Success Summit
Building the right CS foundations for an agentic future
Andrew Carothers, Global Head of Digital Customer Success, Proofpoint
See the details
16:15
Main stage: Customer Success Summit
Panel | Agentic AI in CS: Who’s accountable when AI runs customer success?
Ryan Frijas, Director, Customer Success, AVEVA
Isha Bhardwaj, Regional Director, Customer Success, Udemy
Julie Mullins, Former Director, Digital Customer Experience, Cloudflare
See the details
17:00
Main stage: Customer Success Summit
Closing remarks
See the details
17:05
Exhibition & Networking
Happy hour networking drinks
See the details
September 23
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main stage: Customer Success Summit
From hand-off to co-ownership: CS and sales in a converging revenue motion
See the details
09:45
Main stage: Customer Success Summit
Keeping up with chaos: How CS teams actually use AI
Allie Yakovlev, Head of Customer Success, AI, Prolific
See the details
10:15
Exhibition & Networking
Coffee break
See the details
10:45
Main stage: Customer Success Summit
Driving customer adoption of AI-powered product features
Elena Makower, Director, Customer Success, Thomson Reuters
See the details
11:15
Main stage: Customer Success Summit
Making customer value visible: The rise of outcome-led customer success
Alex Crawford, Customer Success Director, AVI-SPL
See the details
11:45
Main stage: Customer Success Summit
Workshop | Tech stack rationalization: To build, buy, or consolidate?
See the details
12:30
Exhibition & Networking
Lunch break
See the details
13:30
Main stage: Customer Success Summit
From data to decisions: Building predictive health scores that actually drive action
See the details
14:00
Main stage: Customer Success Summit
Panel | What CS skills will survive automation by 2030?
Sophia Kim, Director of Customer Success, Salesforce
Melissa Goldstein, Vice President of Customer Success, Mastercard
See the details
14:45
Main stage: Customer Success Summit
Chairperson closing remarks
See the details

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