Customer Support
World
Meet the minds behind world-class customer support. Learn what’s working, what’s next, and how to keep your team one step ahead in an AI-driven world.
Check out our
summit series...
Interested in more than one summit? Speak to our team.
Our Stats
12
Cities
300+
Speakers
1500+
Attendees
1000+
Companies
More events from
Customer Success Collective
A snapshot of
our speakers...
What you’ll get
out of the summit
Strengthen your AI strategy to stay up-to-date with frameworks that deliver unparalleled customer support to drive loyalty and retention.
Trade perspectives and form lasting relationships within our thriving global community of customer support, service, and customer experience leaders.
Take a deep dive into the strategy behind each touch-point in your customers’ journeys and acquire actionable frameworks to unlock your customer function’s full potential.
What our
attendees say...
Agenda
at a glance
Prepare your support team to deliver high-quality, personalized, and consistently positive experience across all customer touchpoints.
Delivering high-quality support at scale
Product Marketing Manager
Harness the power of AI, bots, and automation to streamline your support processes with increased speed of responsive to improve customer experience.
Leveraging AI & automation
Product Marketing Manager
Discover best practices for upskilling human support agents and transforming workflows to allow for seemles AI-agent integration.
Agent retention, training & development
Product Marketing Manager
Identify and track the most meaningful metrics to accurately gauge customer satisfaction and unlock targeted improvements to your service.
Customer-centricity
Product Marketing Manager
Empower your agents to handle high-stress interactions while maintaining composure and effectiveness to uplift customer retention.
Escalation techniques
Product Marketing Manager
Capture customer insights from support interactions via an effective feedback loop to drive improvements in products and services.
Harness customer feedback
Product Marketing Manager
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
1500+ attendees
Take a look at our past summits
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Join the
conversation
Join 100,000+ passionate customer-centric enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.