days :
: hours :
minutes
until ticket prices increase
Customer Success
Festival
Designed for CS leaders who think bigger, this interactive festival connects you with the broader GTM ecosystem through workshops and brainstorm sessions to build practical growth frameworks.
Early bird pricing
ends soon
Join us in New York for a day of discussion and networking and get the knowledge you need to drive adoption, expansion, and retention at scale.
• Pressure-test your customer growth strategies with frameworks shared by top CS leaders.
• Align product adoption and customer expansion with business outcomes and prove CS impact to executives across the org.
• Optimize automation and AI to scale customer success without adding headcount.
A snapshot of
our speakers...
What you’ll get
out of the festival
Each session is deisgned to drive discussion & collaborative problem-solving so you'll leave ready to:
Own revenue outcomes you don't fully control with playbooks to drive NRR and expansion.
Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human.
Translate CS impact into metrics execs can't overlook so you build influence and undoubtedly prove your strategic value.
What our
attendees say...
Agenda
at a glance
Use storytelling to clearly demonstrate value at every stage of the customer journey, driving deeper adoption and accelerating expansion.
Value storytelling
Product Marketing Manager
Level up your predictive analytics strategy to streamline operations, identify expansion opportunities, and optimize touchpoints.
Expand with AI
Product Marketing Manager
Transform CS to power the entire GTM engine - fuel new business, boost retention, and accelerate expansion.
From post-sale to GTM partner
Product Marketing Manager
Explore frameworks for positioning CS as a revenue-driving function in boardrooms and leadership conversations.
Executive buy-in
Product Marketing Manager
Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Discover the full festival experience:
Cross-functional by design
Access to four additional festival tracks means deeper context, better alignment, and the kind of cross-functional networking that accelerates real customer impact.
Our Stats
75+
Speakers
400+
Attendees
80%
Senior management
250+
Companies
Join the event and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay raise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't.*
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
What makes
our festival different
You may think you know Customer Sucess Collective from our summits, but this festival is different.
You told us you wanted more engagement, more interaction, and more chances to apply what you learn. We listened.
→ Customer Success Summit delivers through leadership that focuses on scale, authority, and big-stage insights over 2 days.
→Customer Success Festival is a high-energy, hands-on single day format built around putting ideas into action.
Consider this your mid-year reset - your chance to refocus your GTM strategy and accelerate the gains earned from successful AI optimisation.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ CS professionals
Take a look at our past summits
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Elevate your team's
CS game
If you want to bring your team along, chat to our delegate director Kyle to secure the best discount to upskill your CS team.
Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts or just find out more about the summit? We’re a friendly bunch. Get in touch.