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December 02, 2025
InterContinental - The O2
1 Waterview Drive
London

Chief Customer Officer Summit
London

Get in a room with an exclusive network of C-suite customer leaders to connect with peers, discuss shared challenges, and gain industry insights that pave the way for future growth. Apply now to secure your free invitation to join us in London.

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to the summit

We’re bringing together leading CCOs and those shaping the future of customer-centric strategy for a day of unrivaled networking, learning, and discussion so you can:

- Unlock your team's full potential by effectively integrating cutting-edge AI innovations.

- Increase the strategic value of your customer function.

- Build a network of C-suite peers to support continued growth.

- Embed a customer-centric mindset across your entire org.

London
December 02, 2025

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What our
attendees say...

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A snapshot of

our speakers...

Alicia
Skubick
Chief Customer Officer
Trustpilot
Anne-Marie
Costigan
Vice President, Customer Success
Hubspot
Angelene
Woodland
Chief Customer Officer
British Business Bank
Kay
Mukherjee
Regional Vice President, Customer Success Management
Salesforce
Toby
Donald
Chief Customer Officer
SER Group
James
Lawson
Chief Customer Officer
Service Geeni
Frances
Kleven
Senior Director of Core Customer Experience
Learnupon
Spencer
Dent
Co-founder
Clozd
Maranda
Dziekonski
Chief Customer Officer
Fexa
Deepankur
Kukreja
Associate Vice President, Customer Success
Microland
Valerie
Focke
Vice President of Customer Success
Datamaran
Shannon
Hamer
Head of Customer Success
The Economist
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What you’ll get

out of the summit

  • Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.

  • Trade perspectives and form lasting relationships within our global community of C-suite customer leaders.

  • Acquire the skills you need to accelerate growth through increased customer satisfaction - prove the strategic value of your customer function.

December 02, 2025
InterContinental - The O2
London

Chief Customer Officer Summit

Agenda
at a glance

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Testimonials
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Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.

Value realisation

Product Marketing Manager

Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric strategy.

Emerging technology

Product Marketing Manager

Elevate your role within the executive team by actively engaging key stakeholders across the organisation.

Stakeholder engagement

Product Marketing Manager

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Differentiate your product in competitive markets by delivering personalisation at scale with efficient CS operations and integrated automation.

Customer-centricity

Product Marketing Manager

Optimise complex onboarding to immediately surface real value for your customers to reduce early-stage churn and protect long-term growth.

Crush churn

Product Marketing Manager

Lead a world-class customer org filled with high-performing individuals to unlock transformational growth and drive increased revenue.

Strategies to scale

Product Marketing Manager

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Our Stats

20+

Speakers

75+

Attendees

95%

Senior management

50+

Companies

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Take advantage of this rare opportunity to build lasting connections within your community of C-suite customer leader peers.

Pave the way for growth

Share ideas, solve challenging problems, and trade perspectives with fellow C-suite leaders to strategise for future, sustainable growth.

Collaborate with

the rest of the c-suite

Five leadership summits. One venue. Unlimited opportunities.

At Chief Customer Officer Summit London, your pass is your key to the ultimate cross-functional advantage, co-located CRO, CMO, CPO, and CHRO Summits.

→ Spark ideas by networking with senior leaders across customer, marketing, revenue, finance, and people functions.

→ Gain fresh strategies from exclusive sessions built to solve today’s toughest leadership challenges.

→ Bring your C-suite colleagues and return as a united front, ready to accelerate growth from every angle.

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By invite only:

join an exclusive assembly of Europe's CCOs

Request your complimentary pass, and leave with the tools to:

→ Optimise your customer function, aligning your CS, support and professional services teams.

→ Remain competitive, fine-tuning your CS strategy with the help of the most innovative industry leaders.

→ Call upon 75+ other CCOs & VPs that you just added to your phonebook.

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Executive
summary

  • A community of senior decision-makers

  • The world’s most influential companies

  • 75+ CCOs and VPs of customer functions

Who's attending...

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Take a look at our past summits

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Check out our

summit series...

Sep 16 & 17, 2025
Customer Success Summit
San Francisco

Find out more

Sep 16 & 17, 2025
Customer Support Summit
San Francisco

Find out more

Sep 18, 2025
Chief Customer Officer Summit
San Francisco

Find out more

Oct 29 & 30, 2025
Customer Success Summit
Boston

Find out more

Oct 29, 2025
AI for Customer Support Summit
Boston

Find out more

Oct 30, 2025
Customer Success Summit
Sydney

Find out more

Nov 12 & 13, 2025
Customer Success Summit
Toronto

Find out more

Nov 19 & 20, 2025
Customer Success Summit
Chicago

Find out more

Dec 02, 2025
Chief Customer Officer Summit
London

Find out more

Dec 03 & 04, 2025
Customer Success Summit
London

Find out more

Dec 03 & 04, 2025
Customer Support Summit
London

Find out more

Jan 28, 2026
Customer Success Summit
Washington

Find out more

Feb 11 & 12, 2026
Customer Success Summit
Austin

Find out more

Mar 10 & 11, 2026
Customer Success Summit
New York

Find out more

Mar 10 & 11, 2026
Customer Support Summit
New York

Find out more

Mar 11, 2026
Chief Customer Officer Summit
New York

Find out more

Apr 01 & 02, 2026
Customer Success Summit
Denver

Find out more

Apr 30, 2026
Chief Customer Officer Summit
Palo Alto

Find out more

May 12 & 13, 2026
Customer Success Summit
Amsterdam

Find out more

Jun 23 & 24, 2026
Customer Success Summit
London

Find out more

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