November 06 & 07, 2024
Doltone House - Jones Bay Wharf
Level 3, 26-32 Pirrama Road
Sydney

Customer Success Festival

Keep up-to-date with the latest industry trends to elevate your customer success strategy.

"CSC is a thriving community that enables CS professionals to connect, network, and learn about the latest CS trends and key insights.” - Global Scale Strategy Lead, CS, Microsoft

Sponsor

What is Customer Success Festival?

We upskill individuals & teams by showcasing strategies & solutions from the best-in-class. Join us and you'll:

📈 Keep up-to-date with the latest industry trends and benchmark your strategy against the best in the business.

💡 Meet those in the same role as yourself, facing the same challenges, and crowdsource key solutions.

🤝 Build a network of trusted customer success advisors and forge meaningful connections.

Gallery

Secure your approval with our handy convince your boss letter template.

Increase your earning potential

Customer leaders who’ve attended a conference to further their L&D earn $24,061 more than those who haven’t.*

Collaborate

Connect with CS innovators; be part of the discussion and build new connections.

Spark new ideas

69.7% of CS pros agreed that attending specialised conferences positively impacted their career progression.*

Super early bird pricing ends:

days

hours

minutes

seconds

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Audience insight

25+

Speakers

150+

Attendees

80%

Senior management

100+

Companies

Meet the speakers

David
Schnabl
Head of Customer Success, Aus & NZ
Go1
Revathi
Venkatraman
RVP, Customer Success, APAC
Slack
Catherine
Ballantyne
Senior Director APJ Customer Success
VMware
Akash
Singh
Head of Customer Success, APJ
Software AG
Neetha
John
APJ Head of Customer Success
SAP
Lorenzo
Serva
Senior Manager, Customer Success APAC
Dynatrace
Justin
Brown
Former Senior Manager, Customer Success - APAC
ex- Indeed
Yadon
Moses
Head of Customer Success | APAC
Relativity
Alex
Di Blasio
Manager of Customer Success, APJ
Smartsheet
Laura
Blackie
Head of Client Success
ELMO
Shanthy
Thurailingam
Vice President, Customer Success - Global
Deputy
Anthony
Slater
Director of Customer Success Management
DocuSign
Gabrielle
Dracopoulos
Head of Customer Success
Intuit
Rajiv
Ranjan
Customer Success Director
Oracle
Renee
Rooney
Head of Growth
LiteracyPlanet
Mark
Wilson
Global Head of Customer Success
Annalise.ai
David
Chilver
Former Director of Customer Success APJ
Dropbox
Navneeth
Thomas
Head of Client Success
Smokeball
Nihar
Vasa
Head of Customer Success APAC
Josef
Katerina
Hanna
VP, Customer Success APJ
Ceridian
Samantha
Lupton
Manager, Client Success
Smokeball
Susanna
Kable
Head of Customer Success
CoachHub
Bassam
Khoreich
Senior Customer Success Manager, APAC / APJ
Sabina
Sobinina
Director, Customer Success, JAPAC
Hubspot
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Our previous attendees say it best...

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As a first time speaker and attendee I was HIGHLY impressed with the last conference. It was amazing to see such a large turn-out and that it was well put together.”

Author Name

Business Excellence & CS Operations Manager

Really excellent - Customer Success Collective is a thriving community, and days like this really help professionals & teams progress. This event is a must.

Author Name

Global Strategy Lead, Customer Success

Customer Success Festival was such a great experience! I felt completely supported along the way and was also able to connect with other CS leaders and enjoy all the impactful sessions.”

Author Name

Community Manager

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Agenda & topics covered

The Customer Success Festival brings together leading experts from companies that are guiding the way in effective CS strategy. Absorb their knowledge, make real connections and return to the office brimming with ideas.

  • Harnessing the power of AI: Balancing automation and human-centric CS
  • Navigating customer success in a product-led business
  • Leadership in customer success: Scaling and structuring your team for success
  • Driving customer retention and expansion to navigate difficult economic times
  • Delivering hyper-personalization at scale
  • Engaging key stakeholders and cross-functional collaboration
  • Value realisation: Tracking key metrics to prove the value of CS and inform your strategy
  • Establishing an effective feedback loop with product
  • Optimising onboarding to reduce early-stage churn
  • How to create seamless alignment between CS and Sales
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Convince your boss

Secure your approval with our handy convince your boss letter template.

Break the cycle

Step away from the daily grind. Rejuvenate, refocus and get inspired.

Collaborate

Connect with CS innovators; be part of the discussion and build new connections.

Spark new ideas

Be curious, share ideas and trade perspectives. Solve your most challenging problems.

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Partners

See our partners for this years festival

Partners

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Supporting partners

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Who's attending?

Join attendees from the world’s largest companies and most exciting startups.

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Summit series

Take a look at our other summits in this series

May 16 & 17, 2024
Customer Success Festival
Amsterdam
Visit event website
May 22 & 23, 2024
Customer Success Festival
Las Vegas
Visit event website
Sep 04 & 05, 2024
Customer Success Festival
San Francisco
Visit event website
Oct 03 & 04, 2024
Customer Success Festival
Boston
Visit event website
Oct 24, 2024
Customer Experience Summit
San Francisco
Visit event website
Nov 06 & 07, 2024
Customer Success Festival
Sydney
Visit event website
Nov 13 & 14, 2024
Customer Success Festival
Chicago
Visit event website
Dec 04 & 05, 2024
Customer Success Festival
London
Visit event website
Dec 04, 2024
Chief Customer Officer Summit
London
Visit event website
Feb 12 & 13, 2025
Customer Success Festival
Austin
Visit event website
Mar 20 & 21, 2025
Customer Success Festival
New York
Visit event website
Mar 20, 2025
Chief Customer Officer Summit
New York
Visit event website

Our team

We’re here to help, reach out to learn more about the festival.

Ediz Cosar

Partnerships enquiries

Ryan Yuan

Attendee enquiries

Robyn Leech

Media partner enquiries

Join the conversation

Customer Success Collective is a community of 4000+ forward-thinking CS enthusiasts. Join the discussion today.

Useful links

Speakers

Agenda

Why attend?

Partners

Venue

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Privacy policy

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Contact us

Have an event inquiry?

Contact: Tom on

t.brock@customersuccesscollective.com

www.customersuccesscollective.com

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