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: hours :
minutes
until early bird rates end
Customer Success Summit
Amsterdam
Transform customer success into the revenue engine leadership can't ignore.
Hear how CS leaders drive NRR, embed predictive analytics and automate strategically, while maintaining the human relationships that actually retain and expand accounts.
Early bird tickets
on sale now
Acquire the frameworks, metrics, and influence strategies to:
- Own revenue outcomes you don't fully control. Drive NRR and expansion even when Product, Sales, and Marketing don't report to you.
- Deploy AI that scales without losing trust. Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human.
- Prove strategic value in commercial terms. Translate CS impact into language executives care about so you earn influence, budget, and headcount
What our
attendees say...
A snapshot of
our speakers...
What you’ll get
out of the summit
Learn the language of revenue contribution – NRR, expansion rate, customer LTV – not just "satisfaction scores"
Trade perspectives and form lasting relationships within our global CS community.
Integrate AI confidently without sacrificing the customer relationships that drive retention
Navigate cross-functional politics to influence Product, Sales, and Marketing
Agenda
at a glance
Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.
Value realisation
Product Marketing Manager
Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.
Emerging technology
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalisation at scale with efficient CS operations and integrated automation.
Customer-centricity
Product Marketing Manager
Optimise complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimise onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Our Stats
20+
Speakers
200+
Attendees
80%
Senior management
125+
Companies
Join the summit and
discover how to...
Stay ahead of the curve
Step away from the daily grind and tap into fresh insights from leading CS voices. Discover what's working right now and walk away ready to outpace change.
Build your network
Meet the people who truly get your role. Share challenges and build connections that spark collaboration, mentorship, and long-term growth.
Invest in your growth
60% of CS leaders report that attending in-person conferences directly contributed to their career advancement.*
Download your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customisable convince the boss letter to accelerate your approval process.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
200+ CS leaders
Take a look at our past summits
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Get tickets on our
early bird sale now
Want to learn more about the summit before you buy? Interested in bringing your team and want to know more about special group rates? Speak with Kyle, our delegate sales manager, to find the perfect fit for you and your team.
More events in
Amsterdam
Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.