days :
: hours :
minutes
until early bird prices end
Customer Success Summit
Toronto
Transform customer success into the revenue engine leadership can't ignore.
Hear how CS leaders drive NRR, embed predictive analytics and automate strategically, while maintaining the human relationships that actually retain and expand accounts.
Early bird tickets
are live and limited
"Scale CS without new headcount" is the ask. "Use AI" is the instruction. But nobody's telling you which workflows to hand off without breaking the relationships that keep customers renewing.
You'll leave the summit with the frameworks, metrics, and strategies to:
- Own revenue outcomes you don't fully control by driving NRR and expansion
- Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human
- Translate CS impact into language executives care about so you earn influence, investment in AI, and buy-in across functions.
What our
attendees say...
A snapshot of
our speakers...
What you’ll get
out of the summit
- Learn what it takes to build an AI-native CS org, leverage AI at scale to accelerate customer value, drive expansion, and transform CS into a strategic growth engine.
- Connect with the CS leaders redefining the profession, exchange hard-won insights, and find practical ways to navigate the day-to-day chaos of SaaS and AI right now.
- Become a stronger CS leader by letting AI handle more of the execution so you can focus on strategy, customer insight and the decisions that matter.
Agenda
at a glance
Learn how the most advanced orgs are rebuilding their CS operating models from the ground up, rethinking structure, ownership, and scale to stay ahead of rapid industry change.
Next-gen CS operations model
Product Marketing Manager
Leverage agentic AI to automate workflows and scale your impact - define the right balance between human touch points and autonomous customer operations.
Agentic AI
Product Marketing Manager
Create stronger feedback loops, align customer-facing teams around shared outcomes, and build the cross-functional partnerships needed to deliver customer value at scale.
Breaking silos across product, sales, and CS
Product Marketing Manager
Discover how top-performing teams are evolving beyond retention to identify growth opportunities, drive expansion, and establish CS as a measurable revenue engine.
Revenue expansion
Product Marketing Manager
Reduce early-stage churn by designing onboarding and adoption experiences that help customers achieve meaningful outcomes faster and more consistently.
Accelerating time-to-value
Product Marketing Manager
Uncover how the sharpest CS teams are multiplying impact with AI and automation, proving you can scale outcomes without growing headcount.
Scaling beyond headcount
Product Marketing Manager
Our Stats
100+
Speakers
300+
Attendees
75%
Senior management
150+
Companies
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay raise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Get your tickets
early bird sale now on
Want to learn more about the summit before you buy? Speak with Kyle, our delegate sales director to find the perfect fit for you and your team. He's always free for a chat.
Co-located events
you'll have access to
Each summit has a unique agenda and speaker line-up. Invite your peers from product marketing, sales enablement and more to plug into tailored content throughout the day then meet up in our shared exhibition and networking space to swap insights and unlock company growth.
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Take a look at our
past summits
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Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ CS pros
Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.