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: hours :
minutes
until early bird prices end
Customer Success Summit
Seattle
Turn CS into the revenue engine leadership can't ignore.
Learn how top CS leaders are driving NRR, embedding predictive analytics, and automating strategically, while maintaining the human relationships that actually retain and expand accounts.
Get your ticket
for the summit
In your CS role, you're expected to scale, but adding headcount isn't an option. You're told to "use AI," but no one's showing you which workflows to automate without destroying the relationships that actually drive retention.
You'll leave the summit with the frameworks, metrics, and influence strategies to:
- Own revenue outcomes you don't fully control by driving NRR and expansion
- Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human
- Translate CS impact into language executives care about so you earn influence, budget, and headcount
What our
attendees say...
A snapshot of
our speakers...
What you’ll get
out of the summit
Learn from forward-thinking CS experts to accelerate customer value realization, crush churn, and unlock revenue-driving capabilities from your team.
Grow a personal network that'll last throughout your CS career. It's not just about your time at the summit - build lifelong relationships with peers facing your challenges, and leaders hiring into CS.
Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to leadership.
Agenda
at a glance
Use storytelling to clearly demonstrate value at every stage of the customer journey, driving deeper adoption and accelerating expansion.
Value storytelling
Product Marketing Manager
Level up with predictive analytics to identify expansion opportunities and automation to streamline operations and optimize key touchpoints.
Deepen your AI knowledge
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Explore frameworks for positioning CS as a revenue-driving function in boardrooms and leadership conversations.
Executive buy-in
Product Marketing Manager
Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Our Stats
25+
Speakers
100+
Attendees
70%
Senior management
75+
Companies
Join the summit and
discover how to...
Move ahead of the curve
Step away from the daily grind and tap into fresh insights from leading CS voices. Discover what's working right now and walk away ready to outpace change.
Build your network
Meet the people who truly get your role. Swap ideas, share challenges and build connections that spark collaboration, mentorship, and long-term growth.
Invest in your growth
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't.*
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ CS professionals
Take a look at our past summits
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Elevate your team's
CS game
If you want to bring your team along, chat with Kyle to secure the best discount to upskill your CS team and get everyone on the same page.
Check out our
co-located tracks
1 ticket, 4x the insights - that's right, you and your team will enjoy an access all areas experience and the networking benefits with other functions - explore our co-located summits.
Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch. Get in touch.