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January 30, 2025
Convene Hamilton Square
600 14th Street Northwest
Washington

Customer Success Summit
Washington, D.C.

Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges across the customer journey. Gain key insights into CX, customer operations, and the latest innovations that will help you accelerate your career.

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We've assembled some seriously big CS brains to reveal their best practices, challenges, and experiences with one mission in mind: enabling you to reach your full customer success potential.

Catch up with every session from the summit, now available OnDemand.

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What our
attendees say...

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A snapshot of

our speakers...

Brittany
Casey
Director, Customer Engagement
Docusign
Tutu
Adenle
Vice President Global CX, Success & Ops
Eventbrite
Tope
Omidiji
Customer Success Director
Microsoft
Melonie
Keeffe
Head of Customer Success
Language I/O
Janice
Garland
Customer Success Director
Salesforce
Rachel
Castaneda
Customer Success & Retention Director
Cvent
Sae
Ro
Senior Director, Customer Success
Moveworks
Tracy
Henriques
Vice President, Customer Success
Salsify
Ryan
Healy
Executive Vice President, Customer Success
Radancy
Mark
Behrle
Head of Customer Success
LinkedIn
Carol
Gersten
Senior Vice President, Customer Success
Elsevier
Jeremy
Donaldson
Senior Director, Customer Success
LifeLoop
Krista
Crockett
Director, Customer Success
D2L
Sierra
Ryan
Vice President of Customer Success
Radancy
Aya
Harb
Director of Client Success
World Education Services
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What you’ll get

out of the summit

  • Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.

  • Trade perspectives and form lasting relationships within our global CS community.

  • Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.

January 30, 2025
Convene Hamilton Square
Washington
Customer Success Summit

Agenda
at a glance

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Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.

Value realization

Product Marketing Manager

Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.

Emerging technology

Product Marketing Manager

Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.

Cross-functional collaboration

Product Marketing Manager

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Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.

Customer-centricity

Product Marketing Manager

Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimize onboarding

Product Marketing Manager

Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

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Our Stats

20+

Speakers

100+

Attendees

80%

Senior management

75+

Companies

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*

January 30, 2025
Convene Hamilton Square
Washington

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your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

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Executive
summary

  • A community of senior decision-makers

  • The world’s most influential companies

  • 100+ attendees

Who's attending...

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Take a look at our past summits

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