days :
: hours :
minutes
until early bird prices end
Customer Success Summit
Washington, D.C.
Learn directly from the CS leaders setting the standard.
Walk away with the know-how to position your team as a strategic revenue driver, increase personalization with AI, and scale global customer expansion.
Get your ticket
for the summit
We’re bringing together the brightest minds in customer success for a day of unrivaled networking, learning, and discussion so you can:
- Prove the ROI of CS and implement impactful CS tactics to drive growth.
- Leverage the latest uses of AI & emerging tech to amplify reach.
- Embed a customer-centric mindset across your entire org.
- Meet mentors & build a network of peers you can rely on throughout your career.
What our
attendees say...
A snapshot of
our speakers...
What you’ll get
out of the summit
Discover a playbook to integrate AI so you can crush churn with the power of predictive analytics and deliver world-class personalization and engagement at scale.
Trade perspectives and form lasting relationships within our global CS community to accelerate your growth, spark new ideas, and support your next big move.
Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.
Agenda
at a glance
Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.
Value realization
Product Marketing Manager
Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.
Emerging technology
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.
Customer-centricity
Product Marketing Manager
Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Our Stats
20+
Speakers
100+
Attendees
80%
Senior management
75+
Companies
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay raise
CS professionals who've attended a conference to further their L&D earn 22% more than those who haven't attended a professional L&D event.*
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Want to join us but need help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ CS pros
Take a look at our past summits
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Elevate your team's
CS game
If you want to bring your team along, chat to Kyle to secure the best discounted rate.
Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.