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Event starts in:
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22

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38

until early bird prices end

January 28, 2026
Convene Hamilton Square
600 14th Street Northwest
Washington

Customer Success Summit
Washington, D.C.

Learn directly from leaders setting the new standard for CS. Gain the know-how to leverage CSMs as strategic revenue drivers, unlock advanced AI personalization, and scale global expansion.

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Early bird discount

is now live

We’re bringing together the brightest minds in customer success for a day of unrivaled networking, learning, and discussion so you can:

- Prove your value as a CSM by implementing key tactics that deliver ROI and drive growth.

- Turn predictive analytics into decisions faster than your competition.

- Embed a customer-centric mindset across your entire org.

- Meet mentors & build a network of peers that will fuel your career growth.

Washington, D.C.
January 28, 2026

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What our
attendees say...

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A snapshot of

our speakers...

Natalie
Bradley
Sr Director, CS Practices and Offerings
GitHub
Tutu
Adenle
Vice President Global CX, Success & Ops
Eventbrite
Matthew
Morrell
Director, Customer Success
Microsoft
Sabina
Rana
Head of Client Success & Engagement
Bloomberg Industry Group
Stephanie
Workman-Bolden
VP, Partner Success
Discovery Education
Sarah
Bowe
Sr. VP, Customer Success
Spring Health
Vinod
Kumar
VP, Customer Success
GAVS Technologies
Brittany
Casey
VP, Customer Success
Disco
Alan
Merenbloom
Director, Customer Success
Plume Design, Inc.
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What you’ll get

out of the summit

  • Level up the AI expertise across your entire team and embed it in each stage of the customer journey, crush churn with the power of predictive analytics and deliver world-class personalization and engagement at scale.

  • Trade perspectives and form lasting relationships within our global CS community to accelerate your growth, spark new ideas, and fuel you through your long-term career growth goals.

  • Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management once and for all.

January 28, 2026
Convene Hamilton Square
Washington

Customer Success Summit

Agenda
at a glance

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Testimonials
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Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.

Value realization

Product Marketing Manager

Level up your advanced automation and predictive analytics strategy to streamline operations, identify expansion opportunities, and optimize touchpoints.

Advance your AI

Product Marketing Manager

Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.

Cross-functional collaboration

Product Marketing Manager

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Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.

Customer-centricity

Product Marketing Manager

Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimize onboarding

Product Marketing Manager

Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

Our Stats

20+

Speakers

100+

Attendees

80%

Senior management

75+

Companies

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Join the summit and

discover how to...

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Stay ahead of the curve

Step away from the daily grind and tap into fresh insights from leading CS voices. Discover what’s working right now and walk away ready to outpace change.

Build your network

Meet the people who truly get your role. Swap ideas, share challenges, and build connections that spark collaboration, mentorship, and long-term growth.

Invest in your growth

CS professionals who've attended a conference to further their L&D earn 22% more than those who haven't attended a professional L&D event.*

January 28, 2026
Convene Hamilton Square
Washington

Download

your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Want to join us but need help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

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Executive
summary

  • A community of senior decision-makers

  • The world’s most influential companies

  • 100+ CS pros

Who's attending...

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Take a look at our past summits

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Elevate your team's
CS game

Upskill your entire customer success team in a single day of focused learning and connection. Save time, money, and countless internal meetings and ask Kyle, our delegate sales manager, about special group rates.

Book a call with Kyle

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Co-located events in
Washington, D.C.

Your pass gives you access to a shared exhibition and networking space that connects you to two other events. It's an incredible hub of innovation where hundreds of leaders from different functions come together.

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Jan 28, 2026
Sales Enablement Summit

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Jan 28, 2026
Product-Led Summit Washington

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Jan 28, 2026
Product Marketing Summit Washington
Washington

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Check out our

summit series...

Oct 29 & 30, 2025
Customer Success Summit
Boston

Find out more

Oct 29, 2025
AI for Customer Support Summit
Boston

Find out more

Oct 30, 2025
Customer Success Summit
Sydney

Find out more

Nov 12 & 13, 2025
Customer Success Summit
Toronto

Find out more

Nov 19 & 20, 2025
Customer Success Summit
Chicago

Find out more

Dec 02, 2025
Chief Customer Officer Summit
London

Find out more

Dec 03 & 04, 2025
Customer Success Summit
London

Find out more

Dec 03 & 04, 2025
Customer Support Summit
London

Find out more

Jan 28, 2026
Customer Success Summit
Washington

Find out more

Feb 24 & 25, 2026
Customer Success Summit
Austin

Find out more

Mar 10 & 11, 2026
Customer Success Summit
New York

Find out more

Mar 10 & 11, 2026
Customer Support Summit
New York

Find out more

Mar 11, 2026
Chief Customer Officer Summit
New York

Find out more

Apr 01 & 02, 2026
Customer Success Summit
Denver

Find out more

Apr 30, 2026
Chief Customer Officer Summit
Palo Alto

Find out more

May 28 & 29, 2026
Customer Success Summit
Amsterdam

Find out more

Jun 23 & 24, 2026
Customer Success Summit
London

Find out more

Sep 15 & 16, 2026
Customer Success Summit
San Francisco

Find out more

Sep 15 & 16, 2026
Customer Support Summit
San Francisco

Find out more

Sep 17, 2026
Chief Customer Officer Summit
San Francisco

Find out more

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Interested in more than one summit? Speak to our team.

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Got a question?

Speak to the team

Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.

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