days :
: hours :
minutes
until early bird prices end
Customer Success Summit
Washington, D.C.
Learn directly from leaders setting the new standard for CS. Gain the know-how to leverage CSMs as strategic revenue drivers, unlock advanced AI personalization, and scale global expansion.
Early bird tickets
on sale now
Acquire the frameworks, metrics, and influence strategies to:
- Own revenue outcomes you don't fully control. Drive NRR and expansion even when Product, Sales, and Marketing don't report to you.
- Deploy AI that scales without losing trust. Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human.
- Prove strategic value in commercial terms. Translate CS impact into language executives care about so you earn influence, budget, and headcount
What our
attendees say...
A snapshot of
our past speakers...
What you’ll get
out of the summit
Level up the AI expertise across your entire team and embed it in each stage of the customer journey, crush churn with the power of predictive analytics and deliver world-class personalization and engagement at scale.
Trade perspectives and form lasting relationships within our global CS community to accelerate your growth, spark new ideas, and fuel you through your long-term career growth goals.
Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management once and for all.
Agenda
at a glance
Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.
Value realization
Product Marketing Manager
Level up your advanced automation and predictive analytics strategy to streamline operations, identify expansion opportunities, and optimize touchpoints.
Advance your AI
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.
Customer-centricity
Product Marketing Manager
Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Our Stats
20+
Speakers
100+
Attendees
80%
Senior management
75+
Companies
Join the summit and
discover how to...
Stay ahead of the curve
Step away from the daily grind and tap into fresh insights from leading CS voices. Discover what’s working right now and walk away ready to outpace change.
Build your network
Meet the people who truly get your role. Swap ideas, share challenges, and build connections that spark collaboration, mentorship, and long-term growth.
Invest in your growth
CS professionals who've attended a conference to further their L&D earn 22% more than those who haven't attended a professional L&D event.*
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Want to join us but need help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ CS pros
Take a look at our past summits
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Get early bird tickets
on sale now
Want to learn more about the summit before you buy? Interested in bringing your team and want to know more about special group rates? Speak with Kyle, our delegate sales manager, to find the perfect fit for you and your team.
Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.