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Event starts in:
38

days :

5

: hours :

10

minutes

15

until the summit

January 30, 2025
Convene Hamilton Square
600 14th Street Northwest
Washington

Customer Success Summit
Washington, D.C.

Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges across the customer journey. Gain key insights into CX, customer operations, and the latest innovations that will help you accelerate your career.

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We’re bringing together the brightest minds in customer success for a day of unrivaled networking, learning, and discussion so you can:

- Prove the ROI of CS and implement impactful CS tactics to drive growth.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Embed a customer-centric mindset across your entire org.

Washington, D.C.
January 30, 2025

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What our
attendees say...

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A snapshot of

our speakers...

Brittany
Casey
Director, Customer Engagement
DocuSign
Tutu
Adenle
Vice President Global CX, Success & Ops
Eventbrite
Tope
Omidiji
Customer Success Director
Microsoft
Melonie
Keeffe
Head of Customer Success
Language I/O
Janice
Garland
Customer Success Director
Salesforce
Rachel
Castaneda
Customer Success & Retention Director
Cvent
Sae
Ro
Senior Director, Customer Success
Moveworks
Tracy
Henriques
Vice President, Customer Success
Salsify
Ryan
Healy
Executive Vice President, Customer Success
Radancy
Mark
Behrle
Head of Customer Success
LinkedIn
Carol
Gersten
Senior Vice President, Customer Success
Elsevier
Laura
Hamway
Director Customer Success
Software AG
Jeremy
Donaldson
Senior Director, Customer Success
LifeLoop
Krista
Crockett
Director, Customer Success
D2L
Sierra
Ryan
Vice President of Customer Success
Radancy
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What you’ll get

out of the summit

  • Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.

  • Trade perspectives and form lasting relationships within our global CS community.

  • Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.

January 30, 2025
Convene Hamilton Square
Washington
Customer Success Summit

Agenda
at a glance

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Testimonials
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Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.

Value realization

Product Marketing Manager

Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.

Emerging technology

Product Marketing Manager

Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.

Cross-functional collaboration

Product Marketing Manager

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Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.

Customer-centricity

Product Marketing Manager

Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimize onboarding

Product Marketing Manager

Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

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Our Stats

20+

Speakers

100+

Attendees

80%

Senior management

75+

Companies

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn $24,061 more than those haven't attended a professional L&D event.*

January 30, 2025
Convene Hamilton Square
Washington

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your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

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Executive
summary

  • A community of senior decision-makers

  • The world’s most influential companies

  • 100+ attendees

Who's attending...

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Elevate your team's
CS game

If you want to bring your team along, chat to Tom to secure the best discounted rate.

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Check out our

summit series...

Jan 30, 2025
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Washington

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Feb 11 & 12, 2025
Customer Success Summit
Austin

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Mar 11 & 12, 2025
Customer Success Summit
New York

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Mar 11 & 12, 2025
Customer Support Summit
New York

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Mar 12, 2025
Chief Customer Officer Summit
New York

Find out more

Apr 09 & 10, 2025
Customer Success Summit
Denver

Find out more

Apr 30, 2025
Chief Customer Officer Summit
San Jose

Find out more

May 14 & 15, 2025
Customer Success Summit
Amsterdam

Find out more

Sep 03 & 04, 2025
Customer Success Summit
San Francisco

Find out more

Sep 03, 2025
Chief Customer Officer Summit
San Francisco

Find out more

Sep 03 & 04, 2025
Customer Support Summit
San Francisco

Find out more

Oct 02 & 03, 2025
Customer Success Summit
Boston

Find out more

Nov 06, 2025
Customer Success Summit
Sydney

Find out more

Nov 12 & 13, 2025
Customer Success Summit
Chicago

Find out more

Dec 03 & 04, 2025
Customer Success Summit
London

Find out more

Dec 03, 2025
Chief Customer Officer Summit
London

Find out more

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Interested in more than one summit? Speak to our team.

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Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.

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