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: hours :
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until early bird discount ends
AI for Customer Support Summit
Austin
You've deployed AI. Now ensure it's working.
In just one day, uncover real AI results from support teams like yours, grow your support network, and leave with a game plan to fine-tune your best-practices.
Early bird tickets
are live and limited
Make AI your priority at the summit. In one day, you will:
- Benchmark your approach against industry leaders and uncover how top teams are rethinking support in an AI-first world.
- Design your AI-powered support playbook, including how to blend automation with human expertise to deliver faster resolutions and more meaningful customer interactions.
- Leave with frameworks for restructuring your team, upskilling agents and rolling out predictive, personalized support.
A snapshot of
our speakers...
What you’ll get
out of the summit
→ Prove AI is paying off. See the metrics other support leaders use to show impact to their CRO and CFO
→ Trade perspectives and form lasting relationships within our thriving global community of customer support, service, and customer experience leaders.
→ Fix one workflow before you leave: escalation, routing or QA, with frameworks from teams that have done it.
What our
attendees say...
Get your tickets
early bird sale on now
Want to learn more about the summit before you buy? Speak with Warren, our delegate sales manager, to find the perfect fit for you and your team. He's always free for a chat.
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Agenda
at a glance
Use AI to read intent, sentiment, and urgency, so agents step in at exactly the right moment.
Smart escalation in a hybrid support model
Product Marketing Manager
From intelligent routing to generative responses, use AI to make every stage of the customer journey feel personal.
Personalize every customer touchpoint
Product Marketing Manager
Rethink roles with AI co-pilots, freeing agents to focus on complex, relationship-driven conversations.
Redesign support roles for AI collaboration
Product Marketing Manager
Anticipate customer needs before they arise to cut ticket volume, resolve issues faster, and smooth the experience.
Proactive support with predictive AI
Product Marketing Manager
Design AI-powered support that’s transparent, minimizes bias, and respects privacy, building trust that lasts.
Build trust with ethical AI frameworks
Product Marketing Manager
Use AI to analyze customer feedback at scale, then close the loop with faster fixes and smarter service.
Turn AI-informed feedback into action
Product Marketing Manager
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay raise
Customer professionals who've attended a conference to further their L&D earn 22% more than those haven't.*
Co-located events in
Austin
Support doesn’t live in a silo and neither do we.
Connect with the CS, Product, RevOps & Sales leaders who rely on your frontline intelligence, and discover how AI turns your support data into the company’s biggest growth engine.
Take a look at our past summits
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Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ support pros
Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.