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until early bird discount ends

March 11 & 12, 2025
etc.venues
360 Madison Avenue
New York

Customer Success Summit
New York

Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you accelerate your customer success function.

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early bird prices now on

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Implement impactful CS tactics into your strategy.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

New York
March 11-12, 2025

Save $300

What our
attendees say...

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A snapshot of

our speakers...

Ariel
Lieberman
Director of Client Success
Statista
David
Gay
Customer Success Director
Checkr
Alexis
Lilly
Senior Director, Head of Customer Success & Renewals
Collibra
Frank
Murphy
Director, Customer Success
Cisco
Mark
Verdugo
Associate Director, Client Success
Business Insider
Mariam
Kazi
Director of Customer Success
Saviynt
Alexa
Rivadeneira
Head of Customer Success & Implementation
Catchafire
Christine
Boermeester
Senior Director of Customer Success
Deltek
Laure
Maisonrouge
Senior Director Customer Success
Collibra
Cameron
Broussard
Head of Customer Success
SS&C Blue Prism
Theresia
Hermes
Director, Customer Success
eightfold.ai
Jaime-Lynn
Scott
Global Head of Client Success
iCIMS
Elizabeth
Raboy
Director of Customer Success
J2 Health
Hollie
Grantham
Head of Customer Success
Herald
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What you’ll get

out of the summit

  • Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.

  • Trade perspectives and form lasting relationships within our global CS community.

  • Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.

March 11 & 12, 2025
etc.venues
New York
Customer Success Summit

Agenda
at a glance

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Testimonials
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Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.

Value realization

Product Marketing Manager

Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.

Emerging technology

Product Marketing Manager

Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.

Cross-functional collaboration

Product Marketing Manager

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Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.

Customer-centricity

Product Marketing Manager

Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimize onboarding

Product Marketing Manager

Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

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Our Stats

30+

Speakers

200+

Attendees

80%

Senior management

100+

Companies

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn $24,061 more than those haven't attended a professional L&D event.*

March 11 & 12, 2025
etc.venues
New York

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your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

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Executive
summary

  • A community of senior decision-makers

  • The world’s most influential companies

  • 200+ attendees

Who's attending...

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Take a look at our past summits

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