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Event starts in:

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until early bird rates end

November 13 & 14, 2024
Convene 333 North Green
333 North Green Street
Chicago

Customer Success Festival
Chicago

Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.

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Weโ€™re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Prove your strategic value and implement impactful CS tactics.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Embed a customer-centric mindset across your entire org.

Chicago
November 13 - 14, 2024

Save $200

What our
attendees say...

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A snapshot of

our speakers...

Usman
Nasir
VP, Customer Success | Manufacturing, Automotive, Energy & Utilities
Salesforce
Chelsea
Krammes Hood
Senior Director, Enterprise Customer Success
PayPal
Jen
Galvan
Senior Director, Customer Success
Box
Fiona
Gill
Former VP of Customer Success & Professional Services
Anaplan
Patrick
Timm
Director Customer Success
MongoDB
Kate
Braden
Director of Customer Success
Morningstar
Jaime
Acosta
Former Senior Director & Head of Client Success
Ontic
Brittany
Busch
Director Customer Success
MikMak
Jaime
Moquin
Senior Vice President, Customer Success
Element451
Ashish
Mittal
VP, Customer Success
Synaptic
Amy
Gorham
VP, Global Head of Client Experience
Cision
Trish
Henry
Senior Customer Success Manager
Sprout Social
Robert
Dean
Head of Client Success
ProCircular
Rebecca
Bonagura
Senior Director, Customer Success
Culture Amp
Kim
Bayma
Global Head of Customer Success Analysts, LinkedIn Talent Solutions Global Clients Program
LinkedIn
Katie
Mineck
Director of Customer Success
Nearmap
Suhasini
Pashikanti
AVP Customer Succes
BMC Software
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What youโ€™ll get

out of the summit

  • Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.

  • Trade perspectives and form lasting relationships within our global CS community.

  • Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.

November 13 & 14, 2024
Convene 333 North Green
Chicago
Customer Success Festival

Agenda
at a glance

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Testimonials
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โ€œ

Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.

Value realization

Product Marketing Manager

โ€œ

Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.

Emerging technology

Product Marketing Manager

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Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.

Cross-functional collaboration

Product Marketing Manager

Testimonials
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โ€œ

Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.

Customer-centricity

Product Marketing Manager

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Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimize onboarding

Product Marketing Manager

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Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

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Our Stats

30+

Speakers

150+

Attendees

80%

Senior management

100+

Companies

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether youโ€™re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn $24,061 more than those haven't attended a professional L&D event.*

November 13 & 14, 2024
Convene 333 North Green
Chicago

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your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Donโ€™t worry, weโ€™ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

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Executive
summary

  • A community of senior decision-makers

  • The worldโ€™s most influential companies

  • 150+ attendees

Who's attending...

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