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Customer Success Summit
Chicago
Join this network of CS pioneers as they reveal case studies and best practices to help you elevate your strategy with the latest innovations in AI and automation, personalization at scale, and driving renewals & expansion through world class customer experience.
Get your ticket
for the event
We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:
- Prove your strategic value and implement impactful CS tactics.
- Leverage the latest industry trends & emerging tech to amplify reach.
- Meet mentors & build a local network within our global community.
- Embed a customer-centric mindset across your entire org.
What our
attendees say...
A snapshot of
our past speakers...
What you’ll get
out of the summit
Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.
Trade perspectives and form lasting relationships within our global CS community.
Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.
Agenda
at a glance
Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.
Value realization
Product Marketing Manager
Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.
Emerging technology
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.
Customer-centricity
Product Marketing Manager
Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Our Stats
30+
Speakers
150+
Attendees
80%
Senior management
100+
Companies
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Our
partners
Our summit partners
our
Partners
Our supporting partners
our
Partners
Our community partners
Executive
summary
A community of senior decision-makers
The world’s most influential companies
150+ attendees
Who's attending...
Take a look at our past summits
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Elevate your team's
CS game
If you want to bring your team along, chat to Tom to secure the best rate.
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summit series...
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Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.
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