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Customer Success Summit
Boston
Learn directly from the CS leaders who are challenging convention and setting a new benchmark.
Walk away with actionable ideas, fresh perspectives, and the confidence to lead in an evolving customer success landscape.
Early bird tickets
are live and limited
Customer Success is evolving faster than ever. Join the people leading that change and discover how to:
- Scale customer impact with smarter strategies, streamlined operations, and AI-powered workflows.
- Drive sustainable growth through proactive retention, expansion, and customer value creation.
- Secure customer success a permanent seat at the executive table by demonstrating strategic business impact.
What our
attendees say...
A snapshot of
our speakers...
What you’ll get
out of the summit
Discover AI integration tactics that crush churn and build a playbook for world-class CX with personalization at scale.
Trade perspectives and form lasting relationships within our global CS community to boost your growth, spark new ideas, and support your next big move.
Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.
Agenda
at a glance
Agenda
at a glance
Learn how the most advanced orgs are rebuilding their CS operating models from the ground up, rethinking structure, ownership, and scale to stay ahead of rapid industry change.
Next-gen CS operating model
Product Marketing Manager
Leverage agentic AI to automate workflows and scale your impact - define the right balance between human touch points and autonomous customer operations.
Agentic AI
Product Marketing Manager
Create stronger feedback loops, align customer-facing teams around shared outcomes, and build the cross-functional partnerships needed to deliver customer value at scale.
Breaking silos across product, sales, and CS
Product Marketing Manager
Discover how top-performing teams are evolving beyond retention to identify growth opportunities, drive expansion, and establish CS as a measurable revenue engine.
Revenue expansion
Product Marketing Manager
Reduce early-stage churn by designing onboarding and adoption experiences that help customers achieve meaningful outcomes faster and more consistently.
Accelerating time-to-value
Product Marketing Manager
Learn how leading CS teams are leveraging AI, automation, and smarter operating models to increase impact and scale customer outcomes without scaling headcount.
Scaling beyond headcount
Product Marketing Manager
Co-located events
you'll have access to
1 ticket, 7x the insights - that's right, you and your team will enjoy an access all areas experience - explore our co-located summits.
Our stats
25+
Speakers
100+
Attendees
75%
Senior management
75+
Companies
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay raise
CS professionals who've attended a conference to further their L&D earn 22% more than those who haven't attended a professional L&D event.
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Get your tickets
early bird sale on now
Want to learn more about the summit before you buy? Speak with Kyle, your delegate sales manager, to find the perfect fit for you and your team. He's always free for a chat.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ CS pros
Take a look at our past summits
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Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.