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until early bird prices end
AI for Customer Support Summit
Boston
A new era of support is upon us - are you winning the AI race or still watching from the sidelines?
Get your ticket
for the summit
We’re bringing together the brightest minds in customer support for one unmissable day of unrivaled networking, learning, and discussion so you can:
- Build an AI-powered support function that customers trust.
- Deliver high-quality support at scale with AI-enabled personalization at every customer touchpoint.
- Accelerate ticket resolution and increase customer satisfaction with co-pilots and AI agents to assist first- and second-line support teams.
- Capture and analyze customer insights from support interactions establishing ironclad feedback loops powered by NLPs and sentiment analysis.
What our
attendees say...
A snapshot of
our speakers...
What you’ll get
out of the summit
Go beyond basic automation by discovering the lastest AI advances that allow you to identify at-rist customers in real time, and proactively intervine to drive retention, loyaly, and long-term value.
Develop your action plan to seamlessly blend AI agents with a highly skilled human team to maximize customer satisfaction and ROI.
Trade perspectives and form lasting relationships within our global community of support pros to accelerate your growth, spark new ideas, and support your next big move.
Agenda
at a glance
Integrate AI at each stage of your customer journey, from intelligent routing to generative responses, to deliver meaningful personalization at every touchpoint.
Personalize every customer touchpoint
Product Marketing Manager
Rethink traditional support roles and workflows to integrate AI co-pilots and free up agents to focus on complex, relationship-driven interactions.
Redesign support workflows for Human + AI collaboration
Product Marketing Manager
Understand how to design AI-powered support systems that prioritize transparency, minimize bias, and respect customer privacy. Align your AI use with ethical standards that build long-term trust.
Build trust with ethical AI framework
Product Marketing Manager
Use AI to anticipate customer needs before they arise, reducing ticket volume, resolving issues faster and creating a smoother, more seemless experience from the start.
Proactive support with predictive AI
Product Marketing Manager
Discover how AI can detect intent, sentiment, and urgency to escalate effectively, ensuring your agents step in at just the right moment to resolve concerns with intelligence and empathy.
Smart escalation in a hybrid support model
Product Marketing Manager
Uncover methods to extract and synthesize qualitative customer feedback at scale using AI. Then close the loop with faster product updates, better service design, and more proactive support.
Turn AI-informed feedback into action
Product Marketing Manager
Co-located events
you can access
Invite your peers across your org — from rev ops, product marketing and beyond— to plug into tailored content and unlock cross-departmental collaboration and company growth.
Our Stats
150+
Speakers
700+
Attendees
75%
Senior management
400+
Companies
Get your ticket
early bird sale now on
Want to learn more about the summit before you buy? Speak with Kyle to find the perfect fit for you and your team - master L&D goals for the year in just one day.
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key developments in AI.
Collaborate
Spark conversations, share ideas, and form lasting connections with fellow customer support pros to expand your network.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
75+ support pros
Take a look at our past summits
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Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.