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Event starts in:
43

days :

16

: hours :

57

minutes

29

until early bird prices end

October 29, 2025
The Westin Copley Place
10 Huntington Ave
Boston

AI for Customer Support Summit
Boston

A new era of support is upon us - are you winning the AI race or still watching from the sidelines?

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for the summit

We’re bringing together the brightest minds in customer support for one unmissable day of unrivaled networking, learning, and discussion so you can:

- Build an AI-powered support function that customers trust.

- Deliver high-quality support at scale with AI-enabled personalization at every customer touchpoint.

- Accelerate ticket resolution and increase customer satisfaction with co-pilots and AI agents to assist first- and second-line support teams.

- Capture and analyze customer insights from support interactions establishing ironclad feedback loops powered by NLPs and sentiment analysis.

Boston
October 29, 2025

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What our
attendees say...

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A snapshot of

our speakers...

Megan
O'Donoghue
VP, Global Support
Bullhorn
Catherine
Coleman
VP, Global Technical Support
Netwrix Corporation
Matt
Farineau
Director, Global Support
Acquia
Rachel
Switchenko
VP, Customer Service & Underwriting
Plymouth Rock Assurance
Kenneth
Creech
Director, Customer Support Technical Operations
Makino
Fariha
Chaudry
Former Head of LillyDirect Customer Support
Eli Lilly & Co.
David
Reich
Sr Customer Success Manager - Data & AI Specialty
IBM
Hannah
Gonzalez
Support & Revenue Operations Manager
NoFraud
Josh
Solomon
North American General Manager
Ask-AI
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What you’ll get

out of the summit

  • Go beyond basic automation by discovering the lastest AI advances that allow you to identify at-rist customers in real time, and proactively intervine to drive retention, loyaly, and long-term value.

  • Develop your action plan to seamlessly blend AI agents with a highly skilled human team to maximize customer satisfaction and ROI.

  • Trade perspectives and form lasting relationships within our global community of support pros to accelerate your growth, spark new ideas, and support your next big move.

October 29, 2025
The Westin Copley Place
Boston

AI for Customer Support Summit

Agenda
at a glance

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Testimonials
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Integrate AI at each stage of your customer journey, from intelligent routing to generative responses, to deliver meaningful personalization at every touchpoint.

Personalize every customer touchpoint

Product Marketing Manager

Rethink traditional support roles and workflows to integrate AI co-pilots and free up agents to focus on complex, relationship-driven interactions.

Redesign support workflows for Human + AI collaboration

Product Marketing Manager

Understand how to design AI-powered support systems that prioritize transparency, minimize bias, and respect customer privacy. Align your AI use with ethical standards that build long-term trust.

Build trust with ethical AI framework

Product Marketing Manager

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Use AI to anticipate customer needs before they arise, reducing ticket volume, resolving issues faster and creating a smoother, more seemless experience from the start.

Proactive support with predictive AI

Product Marketing Manager

Discover how AI can detect intent, sentiment, and urgency to escalate effectively, ensuring your agents step in at just the right moment to resolve concerns with intelligence and empathy.

Smart escalation in a hybrid support model

Product Marketing Manager

Uncover methods to extract and synthesize qualitative customer feedback at scale using AI. Then close the loop with faster product updates, better service design, and more proactive support.

Turn AI-informed feedback into action

Product Marketing Manager

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Our Stats

150+

Speakers

700+

Attendees

75%

Senior management

400+

Companies

Get your ticket
early bird sale now on

Want to learn more about the summit before you buy? Speak with Kyle to find the perfect fit for you and your team - master L&D goals for the year in just one day.

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Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key developments in AI.

Collaborate

Spark conversations, share ideas, and form lasting connections with fellow customer support pros to expand your network.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*

October 29, 2025
The Westin Copley Place
Boston

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your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

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Executive
summary

  • A community of senior decision-makers

  • The world’s most influential companies

  • 75+ support pros

Who's attending...

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Take a look at our past summits

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Check out our

summit series...

Sep 16 & 17, 2025
Customer Success Summit
San Francisco

Find out more

Sep 16 & 17, 2025
Customer Support Summit
San Francisco

Find out more

Sep 18, 2025
Chief Customer Officer Summit
San Francisco

Find out more

Oct 29 & 30, 2025
Customer Success Summit
Boston

Find out more

Oct 29, 2025
AI for Customer Support Summit
Boston

Find out more

Oct 30, 2025
Customer Success Summit
Sydney

Find out more

Nov 12 & 13, 2025
Customer Success Summit
Toronto

Find out more

Nov 19 & 20, 2025
Customer Success Summit
Chicago

Find out more

Dec 02, 2025
Chief Customer Officer Summit
London

Find out more

Dec 03 & 04, 2025
Customer Success Summit
London

Find out more

Dec 03 & 04, 2025
Customer Support Summit
London

Find out more

Jan 29, 2026
Customer Success Summit
Washington

Find out more

Feb 11 & 12, 2026
Customer Success Summit
Austin

Find out more

Mar 10 & 11, 2026
Customer Success Summit
New York

Find out more

Mar 11, 2026
Chief Customer Officer Summit
New York

Find out more

Mar 11 & 12, 2026
Customer Support Summit
New York

Find out more

Apr 01 & 02, 2026
Customer Success Summit
Denver

Find out more

Apr 30, 2026
Chief Customer Officer Summit
Palo Alto

Find out more

May 12 & 13, 2026
Customer Success Summit
Amsterdam

Find out more

Jun 23 & 24, 2026
Customer Success Summit
London

Find out more

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Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.

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