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: hours :
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until early bird prices end
AI for Customer Support Summit
Boston
A new era of support is upon us - are you winning the AI race or still watching from the sidelines?
Early bird tickets
are live and limited
We're bringing together the brightest minds in Customer Support for one day of dedicated AI advancement so you can:
- Design your AI-powered support playbook, including how to blend automation with human expertise to deliver faster resolutions and more meaningful customer interactions.
- Understand whats breaking when leading teams pressure test AI against real customer volume, and what they changed because of it.
- Benchmark your approach against industry leaders and uncover how top teams are rethinking support in an AI-first world.
- Leave with actionable frameworks ready to support team restructuring, agent upskilling, and AI implementation for proactive, predictive, and uniquely personalized support.
What our
attendees say...
A snapshot of
our speakers...
What you’ll get
out of the summit
Gain clarity on where AI genuinely improves customer support and where human judgement is still essential when situations become complex, high stakes, or uncertain.
Develop your action plan to seamlessly blend AI agents with a highly skilled human team to maximize customer satisfaction and ROI.
Trade perspectives with fellow leaders on how escalation should work in AI-driven support environments and what happens when automated systems fail at scale.
Agenda
at a glance
Discover how support teams are using AI agents to handle more of the queue autonomously, and how to define when a human needs to step in so the customer experience never suffers.
Agentic escalation in a hybrid support model
Product Marketing Manager
Move beyond scripted responses to deliver support that reads what a customer actually needs in the moment. Understand where that level of personalization builds loyalty and where it creates risk.
Personalization that adapts to intent, not history
Product Marketing Manager
Rethink how handoffs work when AI agents are handling more of first contact. Learn how to keep context intact at the point of escalation and make the transition invisible to the customer.
Redesign escalation for human and AI collaboration
Product Marketing Manager
Use AI agents to spot and resolve issues before a customer has to raise them, reducing ticket volume and freeing your team to focus on the interactions that need a human touch.
Proactive support with autonomous AI agents
Product Marketing Manager
Understand how to put the right guardrails around AI agents making decisions without human sign-off, what to do when things go wrong, and how to maintain customer trust along the way.
Build governance for autonomous AI decisions
Product Marketing Manager
Uncover how support teams are using AI to pull meaning from customer feedback at scale and feed it directly into service improvements, so insight drives change rather than sitting in a report.
Turn AI-generated insight into faster action
Product Marketing Manager
Our Stats
15+
Speakers
100+
Attendees
75%
Senior management
75+
Companies
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key developments in AI.
Collaborate
Spark conversations, share ideas, and form lasting connections with fellow customer support pros to expand your network.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ support pros
Get your ticket
early bird sale now on
Want to learn more about the summit before you buy? Speak with Kyle to find the perfect fit for you and your team - master L&D goals for the year in just one day.
Take a look at our past summits
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Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.