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until early bird prices end
AI for Customer Support Summit
Boston
Future-proof your career and level up your team strategy by engaging directly with customer support experts leading the way in AI implementation.
Get your ticket
for this year's summit
We’re bringing together the brightest minds in customer support for one unmissable day of unrivaled networking, learning, and discussion so you can:
- Deliver high-quality support at scale with AI-enabled personalization at every customer touchpoint.
- Accelerate ticket resolution and increase customer satisfaction with co-pilots and AI agents to assist first- and second-line support teams.
- Expertly capture and analyze customer insights from support interactions with NLPs and sentiment analysis to establish ironclad feedback loops.
What our
attendees say...
A snapshot of
our speakers...
What you’ll get
out of the summit
Harness crucial developments in AI automation to deliver world-class customer interactions that drive loyalty and retention.
Develope your action plan to seemlessly blend AI agents with a highly skilled human team to maximize customer satisfaction and ROI.
Trade perspectives and form lasting relationships within our thriving global community of customer support, service and expereince leaders.
Agenda
at a glance
Explore how AI-powered tools, from intelligent routing to generative responses, can deliver high-quality, personalized support across every touchpoint.
Scaling personalized support with AI
Product Marketing Manager
Rethink traditional support roles and workflows to integrate AI co-pilots and free up agents to focus on complex, relationship-driven interactions.
Redesigning support workflows for Human + AI collaboration
Product Marketing Manager
Learn which metrics actually matter in an AI-enhanced world and how to use real-time insights to prioritize what drives loyalty.
AI-driven metrics for true customer understanding
Product Marketing Manager
Use AI to anticipate customer needs before they arise, reducing ticket volume, resolving issues faster and creating a smoother, more seemless experience from the start.
Proactive support with predictive AI
Product Marketing Manager
Discover how AI can detect intent, sentiment, and urgency to escalate effectively, ensureing your agents step in at just the right moment to resolve conerns with intelligence and empathy.
Smart escalation in a hybrid support model
Product Marketing Manager
Uncover methods to extract and synthesize qualitative customer feedback at scale using AI. Then close the loop with faster product updates, better service design, and more proactive support.
Turning AI-informed feedback into action
Product Marketing Manager
Co-located events
You'll have access to
1 ticket, 7x the insights - that's right, you and your team will enjoy an access-all-areas experience - explore our co-located summits.
Our Stats
150+
Speakers
700+
Attendees
75%
Senior management
400+
Companies
Get tickets on our
early bird sale now
Want to learn more about the summit before you buy? Speak with Kyle to find the perfect fit for you and your team. He's always free for a chat.
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key developments in AI.
Collaborate
Spark conversations, share ideas, and form lasting connections with fellow customer support pros and expand your network with attendees across six other co-located summits.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
75+ support pros
Take a look at our past summits
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Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.