December 04 & 05, 2024
InterContinental London - The O2
1 Waterview Drive
London

Customer Success Festival

Keep up-to-date with the latest industry trends to elevate your customer success strategy.

"Customer Success Collective is a thriving community that enables CS pros to connect, network, and learn about the latest CS trends and key insights.” - Global Scale Strategy Lead, CS, Microsoft

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What is Customer Success Festival?

We upskill individuals & teams by showcasing strategies & solutions from the best-in-class. Join us and you'll:

📈 Keep up-to-date with the latest industry trends and benchmark your strategy against the best in the business.

💡 Meet those in the same role as yourself, facing the same challenges, and crowdsource key solutions.

🤝 Build a network of trusted customer success advisors and forge meaningful connections.

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Increase your earning potential

Customer leaders who’ve attended a conference to further their L&D earn $24,061 more than those who haven’t.*

Collaborate

Connect with CS innovators, face to face, in a different setting. Initiate conversation, build new relationships and drive the CS community forward, together.

Accelerate career progression

69.7% of CS pros agreed that attending specialised conferences positively impacted their career progression.*

Audience insight

25+

Speakers

100+

Attendees

80%

Senior management

75+

Companies

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Our 2023 speaker lineup

Carly
Rogers
RVP Customer Success - Global Strategic Accounts Europe
Sprinklr
Resa
Gooding
Principal Manager, Partner Engagement
Hubspot
Marco
Carrubba
Director of Customer Success
Microsoft
Katherine
Olivier
Head of Customer Success
EnterpriseAlumni
Chris
Jones
Global Director, Customer Success
Enboarder
Danielle
Martin
Senior Customer Success Manager
TryHackMe
Robert
Dean
Head of Client Success
ProCircular
Natalie
Fraser
Director, Customer Success - International
Litera
Franca-Sofia
Fehrenbach
Head of Customer Success
PlanRadar
Melisaan
Foster
Chief Experience Officer (CXO)
WorkBuzz
Krista
Hoffman
Vice President of Customer Experience
ManyChat
Kelly
Paterson
Director, Account Management
Workable
Ricky
Cheung
Customer Success Director EMEA
eightfold.ai
Luke
Minors
Manager, Digital Customer Success
Alteryx
Mike
Gadd
Customer Success Director EMEA
Singular
Jennifer
Susinski
Global Customer Advocacy & Community Experience Manager
Taulia
Nabeeda
Bakali
Customer Success Manager
LinkedIn
Matt
Timmins
Scaled Customer Success Expert & Consultant, ex- Culture Amp
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Testimonials
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As a first time speaker and attendee, I was highly impressed with the last conference. It was amazing to see such a large turn-out and that it was well put together.”

Author Name

Business Excellence & CS Operations Manager

Really excellent - Customer Success Collective is a thriving community, and days like this really help professionals & teams progress. This event is a must.”

Author Name

Global Strategy Lead, Customer Success

Customer Success Festival was such a great experience! I felt completely supported along the way and was also able to connect with other CS leaders and enjoy all the impactful sessions.”

Author Name

Community Manager

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Agenda at a glance

  • Harnessing the power of AI: Balancing automation and human-centric CS

  • Navigating customer success in a product-led business

  • Leadership in customer success: Scaling and structuring your team for success

  • Driving customer retention and expansion to navigate difficult economic times

  • Delivering hyper-personalisation at scale

  • Engaging key stakeholders and cross-functional collaboration

  • Value realisation: Tracking key metrics to prove the value of CS and inform your strategy

  • Establishing an effective feedback loop with product

  • Optimising onboarding to reduce early-stage churn

  • How to create seamless alignment between CS and Sales

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Convince your boss

Secure your approval with our handy convince your boss letter template.

Break the cycle

Step away from the daily grind. Rejuvenate, refocus and get inspired.

Collaborate

Connect with CS innovators; be part of the discussion and build new connections.

Spark new ideas

Be curious, share ideas and trade perspectives. Solve your most challenging problems.

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Partners

See our partners for this years festival.

Festival partners

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Supporting partners

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Series partners

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Join the conversation

Customer Success Collective is a community of 4000+ forward-thinking CS enthusiasts. Join the discussion today.

Festival series

Take a look at our other events in this series.

May 16 & 17, 2024
Customer Success Festival
Amsterdam
Visit event website
May 22 & 23, 2024
Customer Success Festival
Las Vegas
Visit event website
Sep 04 & 05, 2024
Customer Success Festival
San Francisco
Visit event website
Oct 03 & 04, 2024
Customer Success Festival
Boston
Visit event website
Oct 24, 2024
Customer Experience Summit
San Francisco
Visit event website
Nov 06 & 07, 2024
Customer Success Festival
Sydney
Visit event website
Nov 13 & 14, 2024
Customer Success Festival
Chicago
Visit event website
Dec 04 & 05, 2024
Customer Success Festival
London
Visit event website
Dec 04, 2024
Chief Customer Officer Summit
London
Visit event website
Feb 12 & 13, 2025
Customer Success Festival
Austin
Visit event website
Mar 20 & 21, 2025
Customer Success Festival
New York
Visit event website
Mar 20, 2025
Chief Customer Officer Summit
New York
Visit event website

Our team

We’re here to help, reach out to learn more about the festival.

Ediz Cosar

Partnerships enquiries

Tom Brocklesby

Attendee enquiries

Rose Johnstone

Speaker enquiries

Useful links

Speakers

Agenda

Why attend?

Partners

Venue

Register

Privacy policy

Cookie policy

Contact us

Attendee enquiries: contact Tom

www.customersuccesscollective.com

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