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: hours :
minutes
until early bird pricing ends
Customer Success Summit
London
Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
Get your ticket
for the summit
We’re bringing together the brightest minds in customer success for two days of unrivalled networking, learning, and discussion so you can:
- Deepen your relationships with customers.
- Elevate your team's impact as a revenue-driver.
- Leverage the latest AI and automation tech for digital success.
- Prove your value as a CSM and embed customer-centricity organisation-wide.
What our
attendees say...
A snapshot of
our speakers...
What you’ll get
out of the summit
Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.
Trade perspectives and form lasting relationships within our global CS community.
Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.
Agenda
at a glance
Focus your efforts on delivering value to your customers at each stage of their journey to increase adoption and expansion.
Value realisation
Product Marketing Manager
Harness the power of AI and discover how to balance increasing automation whilst maintaining a human-centric CS strategy.
Emerging technology
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalisation at scale with efficient CS operations and integrated automation.
Customer-centricity
Product Marketing Manager
Optimise complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimise onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
What's in it for you?
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Register your interest
& access the brochure
Receive the most important agenda and ticketing updates direct to your inbox, & gain access to your Customer Success Summit brochure.
Know you want to join us but need a little help getting budget sign-off?
Use our customizable convince the boss letter to accelerate your approval process.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ attendees
Take a look at our past summits
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Elevate your team's
CS game
If you want to bring your team along, chat to Tom to secure the best rate.
An event covering
every facet of customer journey
1 ticket, 6x the insights - that's right, you and your team will enjoy an access all areas experience - explore our co-located summits.
Our Stats
150+
Speakers
500+
Attendees
75%
Senior management
300+
Companies
Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.