October 03 & 04, 2024
The Westin Copley Place
10 Huntington Ave
Boston

Customer Success Festival

"Customer Success Collective is a thriving online community that enables CS professionals around the globe to connect, network, and learn from a who’s who in the CS Industry about the latest CS trends and key insights.

Global Scale Strategy Lead, Customer Success - Microsoft

Sponsor

Super early bird pricing ends:

days

hours

minutes

seconds

What is Customer Success Festival?

You can upskill and learn from the very best-in-class as they showcase innovative strategies & solutions.

Join leaders from the world's largest organisations and most innovative startups for two days of non-stop relationship building, knowledge sharing & function elevating.

You'll leave with proven, actionable insights, a support network of peers & mentors, and an updated CS tech stack to make your team truly indispensable.

Audience insights

25+

Speakers

150+

Attendees

80%

Senior management

100+

Companies

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.

Check out last year's star-studded lineup

More to be announced each week!

Josh
Buckley
Director Customer Success, Digital
VMware
Harris
Clarke
Chief Operating Officer
GUIDEcx
Tisa
Sinclair
Director Social Response
AARP
Gaston
Kelly
Global Head of Customer Success & Operations, Uber Transit
Uber
Corinne
Goldberg
Customer Success Team Lead, Google
Google
Matthew
Kaplon
Director of Enterprise Client Success | Logistics and Top Accounts
Indeed
Mark
Behrle
Head of Customer Success, Large Enterprise, LinkedIn Talent Solutions
LinkedIn
Debbie
Kreisher
Senior Director of Customer Success
Cohere Health
Santosh
Kumar Sahoo
Regional Vice President Customer Success
MuleSoft
Shane
Ketterman
Enterprise Customer Success Manager
SimpleTexting
Jess
Galenski
Director of Customer Success
Apryse
Chad
Horenfeldt
Vice President of Customer Experience
PathFactory
Keren
Corley
Director, Customer Success Digital Programs
Collibra
Caitlin
Moore
Senior Vice President of Strategic Accounts
Cohere Health
Kimberly
Ayala
Director of Customer Success, North & South America
Akeneo
Tolu
Lawal
Enterprise Sales and Customer Success
Google
Rob
Zambito
Customer Success Leader
Success Scaled
Christina
Parra
Senior Manager, Head of Core Segment Customer Success
LinkedIn
Zach
Zabella
Director, Customer Experience & Operations
Nielsen
Malissa
Binkley
Chief Operating Officer
Cohere Health

The headliners

More to be announced each week!

Josh
Buckley
Director Customer Success, Digital
VMware
Tisa
Sinclair
Director Social Response
AARP
Peter
Basile
Chief Marketing Officer
GUIDEcx
Gaston
Kelly
Global Head of Customer Success & Operations, Uber Transit
Uber
Corinne
Goldberg
Customer Success Team Lead, Google
Google
Matthew
Kaplon
Director of Enterprise Client Success | Logistics and Top Accounts
Indeed
Mark
Behrle
Head of Customer Success, Large Enterprise, LinkedIn Talent Solutions
LinkedIn
Debbie
Kreisher
Senior Director of Customer Success
Cohere Health
Santosh
Kumar Sahoo
Regional Vice President Customer Success
MuleSoft
Shane
Ketterman
Enterprise Customer Success Manager
SimpleTexting
Jess
Galenski
Director of Customer Success
Apryse
Chad
Horenfeldt
Vice President of Customer Experience
PathFactory
Keren
Corley
Director, Customer Success Digital Programs
Collibra
Caitlin
Moore
Senior Vice President of Strategic Accounts
Cohere Health
Kimberly
Ayala
Director of Customer Success, North & South America
Akeneo
Tolu
Lawal
Enterprise Sales and Customer Success
Google
Rob
Zambito
Customer Success Leader
Success Scaled
Christina
Parra
Senior Manager, Head of Core Segment Customer Success
LinkedIn
Zach
Zabella
Director, Customer Experience & Operations
Nielsen
Malissa
Binkley
Chief Operating Officer
Cohere Health
Mia
Filippini
Director of Customer Success at Scale
Toast
Adam
Warner
Operations Strategy Director, Country Manager, USA
inDrive
Todd
Aronoff
Global Customer Success Management, Strategic Partners
Stripe
Marcela
Albertini
Enterprise Customer Success Manager and Team Lead
Secure Code Warrior
Call to action
Your text goes here. Insert your content, thoughts, or information in this space.

Our previous attendees say it best...

Your text goes here. Insert your content, thoughts, or information in this space.

As a first time speaker and attendee, I was HIGHLY impressed with the last conference. It was amazing to see such a large turn-out and that it was well put together.

Author Name

Business Excellence & Customer Success Operations Manager, Siemens

CSC has provided an excellent opportunity for me to continue to build my network through events, blog posts, speaking opportunities and so much more. I love their commitment to building community.

Author Name

Manager of Customer Success, MongoDB

The Customer Success Festival was such a great experience! Not only did I feel completely supported along the way, but I was also able to connect with other CS leaders and speakers, and enjoy all the impactful sessions."

Author Name

Community Manager, FloQast

Agenda & topics covered

Inspiring content created and delivered by pioneering customer success champions.

  • 🌟 Unleash your full potential: maximizing customer value through advanced feature utilization
  • 🌟 Elevate customer success with cross-functional strategic partnerships
  • 🌟 Level up your CSMs: build and scale your team and retain the best talent
  • 🌟 Shaping API & integration strategies: accelerating CS automation
  • 🌟 Navigating customer success in a sales-led vs. product-led company
  • 🌟 Customer experience in times of crisis: resilience, resolution & reputation management
  • 🌟 Drive customer retention, renewals, and expansion to drive growth through an economic downturn
Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Video
Your text goes here. Insert your content, thoughts, or information in this space.

Who's attending?

Join attendees from the world’s largest companies and most exciting startups.

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.

Partners

See our partners for this year's festival.

Festival partners

Partners
Your text goes here. Insert your content, thoughts, or information in this space.

Supporting partners

Partners
Your text goes here. Insert your content, thoughts, or information in this space.

Series partners

Partners
Your text goes here. Insert your content, thoughts, or information in this space.
Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Gallery
Your text goes here. Insert your content, thoughts, or information in this space.

Break the cycle

Step away from the daily grind. Rejuvenate, refocus & get inspired by mingling with CS leaders and benchmarking against your peers.

Collaborate

Connect with CS innovators, face to face, in a different setting. Initiate conversation, build new relationships and drive the CS community forward, together.

Spark new ideas

Be curious, share ideas and trade perspectives. This is your chance to help provoke change, and spark new ideas to take your company & professional journey to the next level. 

Join the conversation

Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.

Our team

NEED HELP?

We’re here to help, reach out to learn more about the event.

Ediz Cosar

Partnership enquiries

Sophie Raymond

Speaker enquiries

Tom Brocklesby

Attendee enquiries