Sign In
Register

Request to partner

Register now

Event starts in:

days :

: hours :

minutes

until early bird prices end

October 03 & 04, 2024
The Westin Copley Place
10 Huntington Ave
Boston

Customer Success Festival
Boston

Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.

Sponsor

Download brochure

Explore summits

Get tickets for this years summit

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Implement impactful CS tactics into your strategy.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

Boston
October 3 - 4, 2024

Register now

What our
attendees say...

Button
Button

A snapshot of

our speakers...

Sebastián
Cualla
Director of Customer Success
Hubspot
Kevin
Garell
Senior Director, Customer Success
Boston Dynamics
Mark
Behrle
Head of Customer Success, Large Enterprise, LinkedIn Talent Solutions
LinkedIn
Maureen
Goldin
Customer Success Director
Microsoft
Lars
Steffen
Director of Customer Success
Foleon
Malaiqa
Yasin
Director of Customer Success
PTC
Matthew
Kaplon
Director of Enterprise Client Success | Logistics and Top Accounts
Indeed
Nataly
Waters
Customer Success Director Americas
Creatio
Kristopher
Loranger
Director of Customer Success
Microsoft
Todd
Aronoff
Global Customer Success Management, Strategic Partners
Stripe
Jeff
Justice Williams
Sr. Executive Director, Enterprise Customer Success
Box
Allastair
Meffen
VP, Customer Success
Florence Healthcare
Matthew
Harris
Director, Customer Success
Optimizely
Alex
Turkovic
Director, Digital Customer Success and Customer Education
Flexera
Jamie
Homen
Chief Customer Officer
CareerBuilder
Call to action
Your text goes here. Insert your content, thoughts, or information in this space.

See all

Apply to be a speaker

What you’ll get

out of the summit

  • Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.

  • Trade perspectives and form lasting relationships within our global CS community.

  • Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.

October 03 & 04, 2024
The Westin Copley Place
Boston
Customer Success Festival

Agenda
at a glance

Sponsor
Button

View full agenda

Testimonials
Your text goes here. Insert your content, thoughts, or information in this space.

Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.

Value realization

Product Marketing Manager

Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.

Emerging technology

Product Marketing Manager

Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.

Cross-functional collaboration

Product Marketing Manager

Testimonials
Your text goes here. Insert your content, thoughts, or information in this space.

Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.

Customer-centricity

Product Marketing Manager

Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimize onboarding

Product Marketing Manager

Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.

See all

View full agenda

Our Stats

30+

Speakers

150+

Attendees

80%

Senior management

100+

Companies

Join the summit and

discover how to...

Your text goes here. Insert your content, thoughts, or information in this space.

Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn $24,061 more than those haven't attended a professional L&D event.*

October 03 & 04, 2024
The Westin Copley Place
Boston

Download

your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

Sponsor

Download brochure

Convince your boss

Our

partners   

Our summit partners

our

Partners          

Our supporting partners

our

Partners          

Our community partners

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.

Become a partner

Find out more

Executive
summary

  • A community of senior decision-makers

  • The world’s most influential companies

  • 150+ attendees

Who's attending...

Your text goes here. Insert your content, thoughts, or information in this space.

Take a look at our past summits

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Book in some time

Download brochure

Gallery
Your text goes here. Insert your content, thoughts, or information in this space.
Image One
Image description
Image Two
Image description
Image Three
Image description
Gallery
Your text goes here. Insert your content, thoughts, or information in this space.
Image One
Image description
Image Two
Image description
Image Three
Image description

Elevate your team's
CS game

If you want to bring your team along, chat to Tom to secure the best rate.

Book a call with Tom

Button

Check out our

summit series...

Sep 03, 2024
Chief Customer Officer Summit
San Francisco

Find out more

Sep 04 & 05, 2024
Customer Success Festival
San Francisco

Find out more