SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Request to partner

Get your ticket

Event starts in:
15

days :

6

: hours :

50

minutes

51

until the summit starts

April 01 & 02, 2026
DoubleTree by Hilton Hotel
Denver

View the
agenda

Sponsor

Download brochure

View full summit page

What's on
Keynote
Panel
Main stage
Exhibition & networking
Main track
April 1
April 2
April 1
April 1
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Main stage
Chairperson opening remarks
Andrea Bumstead, CEO & Founder, CS Impact
See the details
09:15
Main stage
From cost center to revenue engine: Proving the ROI of Customer Success
Trista Caldwell, Former VP, Customer Experience, Comcast
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Winning customers from day one: Onboarding done right
Michelle Obrochta, Senior Director, Customer Success & Lifecycle Management, Ericsson
See the details
Keynote
11:15
Main stage
Choosing the right engagement model for your customers
See the details
Keynote
11:45
Main stage
Interactive roundtable discussions: Strategies for effective customer onboarding
Emily Lucas, Director of Customer Success, Replica
Brendan Daly, Chief Customer Officer, Starez
Matt Charley, Director, AMER Customer Success, Forter
Peter Kruger, Principal Customer Solutions Manager, AWS
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel | Unified for Success: Aligning CS, Sales, and Account Management to Optimize the Customer Journey
Alexia Flores, Director of Sales and Customer Success, Lyft
John Conley, VP, Customer Success, SambaSafety
Tammy Berg, Director of Customer Success, LexisNexis
Robert Berger, Director - Americas Customer Success, Dynatrace
See the details
Panel
14:15
Exhibition & networking
From vendor to partner: Building strategic relationships with enterprise clients
Brian Roybal, Director - Customer Success - Strategic Accounts, Okta
See the details
Keynote
14:45
Main stage
Coffee break
See the details
15:15
Main stage
Beyond retention: How CS drives customer lifetime value
Jeffrey Pheteau, Director, Customer Success, First Advantage
See the details
15:45
Main stage
Panel | Decoding Customers: Driving Product Innovation Through Customer Feedback
Dani Montano, VP, Customer Experience, Accuris
Tracey Landstrom, Director of Customer Success, Sprout Social
Kat Kenny, Director, Digital Customer Success, Drata
Todd Bowolick, Director, Customer Success, PTC
See the details
16:30
Main stage
Chairperson closing remarks
Andrea Bumstead, CEO & Founder, CS Impact
See the details
16:45
Main stage
Happy hour sponsored by Customer Success Collective
See the details
April 2
08:00
Exhibition & networking
Breakfast & registration
See the details
09:00
Main track
Chairperson opening remarks
See the details
09:15
Main track
Outcome-driven customer success: Turning product adoption into tangible business value
Rupal Ayer, Senior Director, Customer Success, Solventum
See the details
09:45
Main track
Strategic alignment in action: Building success through business reviews
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main track
Ask me anything session
See the details
Keynote
11:15
Main track
Panel | Balancing growth and wellbeing: Scaling customer success without burning out teams
Janicanne Shane, Director of Client Success, National Council for Mental Wellbeing
Thomas Jones, VP, Customer and Professional Services, LifeLoop
See the details
11:45
Main track
Interactive roundtables
Harel Erez, Director, Customer Success, Jfrog
Braden Eads, Customer Success Manager
Josh Chapman, Principal Customer Success Manager
Kourtney Thomas, Head of Customer Success, TakeUp
Emily Lucas, Director of Customer Success, Replica
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main track
Turning setbacks into success: Creating advocates from detractors
Tal Sossover, VP, Customer Success, Guesty
See the details
Keynote
14:15
Main track
Ribeyes & Renewals: Inside the Top 1% of CSMs
Carl Lenocker, Senior Customer Success Executive
See the details
Keynote
14:45
Main track
Chairperson closing remarks
See the details
What's on
Keynote
Panel
Main stage
Exhibition & networking
Main track
April 1
April 2
April 1
April 1
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Main stage
Chairperson opening remarks
Andrea Bumstead, CEO & Founder, CS Impact
See the details
09:15
Main stage
From cost center to revenue engine: Proving the ROI of Customer Success
Trista Caldwell, Former VP, Customer Experience, Comcast
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Winning customers from day one: Onboarding done right
Michelle Obrochta, Senior Director, Customer Success & Lifecycle Management, Ericsson
See the details
Keynote
11:15
Main stage
Choosing the right engagement model for your customers
See the details
Keynote
11:45
Main stage
Interactive roundtable discussions: Strategies for effective customer onboarding
Emily Lucas, Director of Customer Success, Replica
Brendan Daly, Chief Customer Officer, Starez
Matt Charley, Director, AMER Customer Success, Forter
Peter Kruger, Principal Customer Solutions Manager, AWS
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel | Unified for Success: Aligning CS, Sales, and Account Management to Optimize the Customer Journey
Alexia Flores, Director of Sales and Customer Success, Lyft
John Conley, VP, Customer Success, SambaSafety
Tammy Berg, Director of Customer Success, LexisNexis
Robert Berger, Director - Americas Customer Success, Dynatrace
See the details
Panel
14:15
Exhibition & networking
From vendor to partner: Building strategic relationships with enterprise clients
Brian Roybal, Director - Customer Success - Strategic Accounts, Okta
See the details
Keynote
14:45
Main stage
Coffee break
See the details
15:15
Main stage
Beyond retention: How CS drives customer lifetime value
Jeffrey Pheteau, Director, Customer Success, First Advantage
See the details
15:45
Main stage
Panel | Decoding Customers: Driving Product Innovation Through Customer Feedback
Dani Montano, VP, Customer Experience, Accuris
Tracey Landstrom, Director of Customer Success, Sprout Social
Kat Kenny, Director, Digital Customer Success, Drata
Todd Bowolick, Director, Customer Success, PTC
See the details
16:30
Main stage
Chairperson closing remarks
Andrea Bumstead, CEO & Founder, CS Impact
See the details
16:45
Main stage
Happy hour sponsored by Customer Success Collective
See the details
April 2
08:00
Exhibition & networking
Breakfast & registration
See the details
09:00
Main track
Chairperson opening remarks
See the details
09:15
Main track
Outcome-driven customer success: Turning product adoption into tangible business value
Rupal Ayer, Senior Director, Customer Success, Solventum
See the details
09:45
Main track
Strategic alignment in action: Building success through business reviews
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main track
Ask me anything session
See the details
Keynote
11:15
Main track
Panel | Balancing growth and wellbeing: Scaling customer success without burning out teams
Janicanne Shane, Director of Client Success, National Council for Mental Wellbeing
Thomas Jones, VP, Customer and Professional Services, LifeLoop
See the details
11:45
Main track
Interactive roundtables
Harel Erez, Director, Customer Success, Jfrog
Braden Eads, Customer Success Manager
Josh Chapman, Principal Customer Success Manager
Kourtney Thomas, Head of Customer Success, TakeUp
Emily Lucas, Director of Customer Success, Replica
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main track
Turning setbacks into success: Creating advocates from detractors
Tal Sossover, VP, Customer Success, Guesty
See the details
Keynote
14:15
Main track
Ribeyes & Renewals: Inside the Top 1% of CSMs
Carl Lenocker, Senior Customer Success Executive
See the details
Keynote
14:45
Main track
Chairperson closing remarks
See the details
What's on
Keynote
Panel
Main stage
Exhibition & networking
Main track
April 1
April 2
April 1
April 1
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Main stage
Chairperson opening remarks
Andrea Bumstead, CEO & Founder, CS Impact
See the details
09:15
Main stage
From cost center to revenue engine: Proving the ROI of Customer Success
Trista Caldwell, Former VP, Customer Experience, Comcast
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Winning customers from day one: Onboarding done right
Michelle Obrochta, Senior Director, Customer Success & Lifecycle Management, Ericsson
See the details
Keynote
11:15
Main stage
Choosing the right engagement model for your customers
See the details
Keynote
11:45
Main stage
Interactive roundtable discussions: Strategies for effective customer onboarding
Emily Lucas, Director of Customer Success, Replica
Brendan Daly, Chief Customer Officer, Starez
Matt Charley, Director, AMER Customer Success, Forter
Peter Kruger, Principal Customer Solutions Manager, AWS
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel | Unified for Success: Aligning CS, Sales, and Account Management to Optimize the Customer Journey
Alexia Flores, Director of Sales and Customer Success, Lyft
John Conley, VP, Customer Success, SambaSafety
Tammy Berg, Director of Customer Success, LexisNexis
Robert Berger, Director - Americas Customer Success, Dynatrace
See the details
Panel
14:15
Exhibition & networking
From vendor to partner: Building strategic relationships with enterprise clients
Brian Roybal, Director - Customer Success - Strategic Accounts, Okta
See the details
Keynote
14:45
Main stage
Coffee break
See the details
15:15
Main stage
Beyond retention: How CS drives customer lifetime value
Jeffrey Pheteau, Director, Customer Success, First Advantage
See the details
15:45
Main stage
Panel | Decoding Customers: Driving Product Innovation Through Customer Feedback
Dani Montano, VP, Customer Experience, Accuris
Tracey Landstrom, Director of Customer Success, Sprout Social
Kat Kenny, Director, Digital Customer Success, Drata
Todd Bowolick, Director, Customer Success, PTC
See the details
16:30
Main stage
Chairperson closing remarks
Andrea Bumstead, CEO & Founder, CS Impact
See the details
16:45
Main stage
Happy hour sponsored by Customer Success Collective
See the details
April 2
08:00
Exhibition & networking
Breakfast & registration
See the details
09:00
Main track
Chairperson opening remarks
See the details
09:15
Main track
Outcome-driven customer success: Turning product adoption into tangible business value
Rupal Ayer, Senior Director, Customer Success, Solventum
See the details
09:45
Main track
Strategic alignment in action: Building success through business reviews
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main track
Ask me anything session
See the details
Keynote
11:15
Main track
Panel | Balancing growth and wellbeing: Scaling customer success without burning out teams
Janicanne Shane, Director of Client Success, National Council for Mental Wellbeing
Thomas Jones, VP, Customer and Professional Services, LifeLoop
See the details
11:45
Main track
Interactive roundtables
Harel Erez, Director, Customer Success, Jfrog
Braden Eads, Customer Success Manager
Josh Chapman, Principal Customer Success Manager
Kourtney Thomas, Head of Customer Success, TakeUp
Emily Lucas, Director of Customer Success, Replica
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main track
Turning setbacks into success: Creating advocates from detractors
Tal Sossover, VP, Customer Success, Guesty
See the details
Keynote
14:15
Main track
Ribeyes & Renewals: Inside the Top 1% of CSMs
Carl Lenocker, Senior Customer Success Executive
See the details
Keynote
14:45
Main track
Chairperson closing remarks
See the details

Useful links

Contact us

Privacy

made with Acara

Join the conversation