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Event starts in:
62

days :

22

: hours :

43

minutes

29

until early bird rates end

April 01 & 02, 2026
Denver

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What's on
Keynote
Panel
Main stage
Exhibition & networking
Main track
April 1
April 2
April 1
April 1
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
From cost center to revenue engine: Proving the ROI of Customer Success
Trista Caldwell, VP, Customer Experience, Comcast
See the details
Keynote
09:45
Main stage
Strategic alignment in action: Building success through business reviews
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Winning customers from day one: Onboarding done right
Michelle Obrochta, Senior Director, Customer Success & Lifecycle Management, Ericsson
See the details
Keynote
11:15
Main stage
Choosing the right engagement model for your customers
See the details
Keynote
11:45
Main stage
Interactive roundtable discussions: Strategies for effective customer onboarding
Emily Lucas, Director of Customer Success, Replica
Brendan Daly, Chief Customer Officer, Starez
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel | Unified for Success: Aligning CS, Sales, and Account Management to Optimize the Customer Journey
Alexia Flores, Director of Sales and Customer Success, Lyft
John Conley, VP, Customer Success, SambaSafety
Harel Erez, Director, Customer Success, Jfrog
See the details
Panel
14:45
Main stage
Ask-me-anything: CS leadership
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
From vendor to partner: Building strategic relationships with enterprise clients
See the details
16:15
Main stage
Panel | Decoding Customers: Driving Product Innovation Through Customer Feedback
Dani Montano, VP, Customer Experience, Accuris
Chris Vincent, Director, Customer Success, LVT (LiveView Technologies)
Daniel Rose, VP, Global Customer Experience, Snyk
Tracey Landstrom, Director of Customer Success, G2
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
April 2
08:00
Exhibition & networking
Breakfast & registration
See the details
09:00
Main track
Chairperson opening remarks
See the details
09:15
Main track
Turning setbacks into success: Creating advocates from detractors
Ron Clark, Director Customer Success, CDK Global
See the details
Keynote
09:45
Main track
Beyond retention: How CS drives customer lifetime value
Jeffrey Pheteau, Director, Customer Success, First Advantage
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main track
Outcome-driven customer success: Turning product adoption into tangible business value
Rupal Ayer, Senior Director, Customer Success, Solventum
See the details
Keynote
11:15
Main track
Choosing the right engagement model for your customers
See the details
11:45
Main track
Speed networking session
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main track
Panel: Career progression in CS - from CSM to CCO
See the details
Panel
14:15
Main track
Chairperson closing remarks
See the details
What's on
Keynote
Panel
Main stage
Exhibition & networking
Main track
April 1
April 2
April 1
April 1
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
From cost center to revenue engine: Proving the ROI of Customer Success
Trista Caldwell, VP, Customer Experience, Comcast
See the details
Keynote
09:45
Main stage
Strategic alignment in action: Building success through business reviews
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Winning customers from day one: Onboarding done right
Michelle Obrochta, Senior Director, Customer Success & Lifecycle Management, Ericsson
See the details
Keynote
11:15
Main stage
Choosing the right engagement model for your customers
See the details
Keynote
11:45
Main stage
Interactive roundtable discussions: Strategies for effective customer onboarding
Emily Lucas, Director of Customer Success, Replica
Brendan Daly, Chief Customer Officer, Starez
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel | Unified for Success: Aligning CS, Sales, and Account Management to Optimize the Customer Journey
Alexia Flores, Director of Sales and Customer Success, Lyft
John Conley, VP, Customer Success, SambaSafety
Harel Erez, Director, Customer Success, Jfrog
See the details
Panel
14:45
Main stage
Ask-me-anything: CS leadership
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
From vendor to partner: Building strategic relationships with enterprise clients
See the details
16:15
Main stage
Panel | Decoding Customers: Driving Product Innovation Through Customer Feedback
Dani Montano, VP, Customer Experience, Accuris
Chris Vincent, Director, Customer Success, LVT (LiveView Technologies)
Daniel Rose, VP, Global Customer Experience, Snyk
Tracey Landstrom, Director of Customer Success, G2
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
April 2
08:00
Exhibition & networking
Breakfast & registration
See the details
09:00
Main track
Chairperson opening remarks
See the details
09:15
Main track
Turning setbacks into success: Creating advocates from detractors
Ron Clark, Director Customer Success, CDK Global
See the details
Keynote
09:45
Main track
Beyond retention: How CS drives customer lifetime value
Jeffrey Pheteau, Director, Customer Success, First Advantage
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main track
Outcome-driven customer success: Turning product adoption into tangible business value
Rupal Ayer, Senior Director, Customer Success, Solventum
See the details
Keynote
11:15
Main track
Choosing the right engagement model for your customers
See the details
11:45
Main track
Speed networking session
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main track
Panel: Career progression in CS - from CSM to CCO
See the details
Panel
14:15
Main track
Chairperson closing remarks
See the details
What's on
Keynote
Panel
Main stage
Exhibition & networking
Main track
April 1
April 2
April 1
April 1
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
From cost center to revenue engine: Proving the ROI of Customer Success
Trista Caldwell, VP, Customer Experience, Comcast
See the details
Keynote
09:45
Main stage
Strategic alignment in action: Building success through business reviews
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Winning customers from day one: Onboarding done right
Michelle Obrochta, Senior Director, Customer Success & Lifecycle Management, Ericsson
See the details
Keynote
11:15
Main stage
Choosing the right engagement model for your customers
See the details
Keynote
11:45
Main stage
Interactive roundtable discussions: Strategies for effective customer onboarding
Emily Lucas, Director of Customer Success, Replica
Brendan Daly, Chief Customer Officer, Starez
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel | Unified for Success: Aligning CS, Sales, and Account Management to Optimize the Customer Journey
Alexia Flores, Director of Sales and Customer Success, Lyft
John Conley, VP, Customer Success, SambaSafety
Harel Erez, Director, Customer Success, Jfrog
See the details
Panel
14:45
Main stage
Ask-me-anything: CS leadership
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
From vendor to partner: Building strategic relationships with enterprise clients
See the details
16:15
Main stage
Panel | Decoding Customers: Driving Product Innovation Through Customer Feedback
Dani Montano, VP, Customer Experience, Accuris
Chris Vincent, Director, Customer Success, LVT (LiveView Technologies)
Daniel Rose, VP, Global Customer Experience, Snyk
Tracey Landstrom, Director of Customer Success, G2
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
April 2
08:00
Exhibition & networking
Breakfast & registration
See the details
09:00
Main track
Chairperson opening remarks
See the details
09:15
Main track
Turning setbacks into success: Creating advocates from detractors
Ron Clark, Director Customer Success, CDK Global
See the details
Keynote
09:45
Main track
Beyond retention: How CS drives customer lifetime value
Jeffrey Pheteau, Director, Customer Success, First Advantage
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main track
Outcome-driven customer success: Turning product adoption into tangible business value
Rupal Ayer, Senior Director, Customer Success, Solventum
See the details
Keynote
11:15
Main track
Choosing the right engagement model for your customers
See the details
11:45
Main track
Speed networking session
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main track
Panel: Career progression in CS - from CSM to CCO
See the details
Panel
14:15
Main track
Chairperson closing remarks
See the details

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