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April 01 & 02, 2026
DoubleTree by Hilton Hotel
Denver

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What's on
Keynote
Panel
Main stage
Exhibition & networking
Main track
April 1
April 2
April 1
April 1
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Main stage
Chairperson opening remarks
Andrea Bumstead, CEO & Founder, CS Impact
See the details
09:15
Main stage
Ask me anything session
Andrea Bumstead, CEO & Founder, CS Impact
See the details
Keynote
09:45
Main stage
Winning customers from day one: Onboarding done right
Michelle Obrochta, Senior Director, Customer Success & Lifecycle Management, Ericsson
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Beyond retention: How CS drives customer lifetime value
Jeffrey Pheteau, Director, Customer Success, First Advantage
See the details
11:15
Main stage
Enough talk about AI. Here's how success teams are actually using it to win
Marty Kausas, Co-Founder & CEO, Pylon
See the details
11:45
Main stage
Interactive roundtable discussions: Strategies for effective customer onboarding
Brendan Daly, Chief Customer Officer, Starez
Matt Charley, Director, AMER Customer Success, Forter
Braden Eads, Customer Success Manager, Popl
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel | Decoding Customers: Driving Product Innovation Through Customer Feedback
Dani Montano, VP, Customer Experience, Accuris
Tracey Landstrom, Director of Customer Success, Sprout Social
Kat Kenny, Director, Digital Customer Success, Drata
See the details
14:15
Main stage
Outcome-driven customer success: Turning product adoption into tangible business value
Rupal Ayer, Senior Director, Customer Success, Solventum
See the details
14:45
Exhibition & networking
Coffee break
See the details
15:15
Main stage
Panel | Unified for Success: Aligning CS, Sales, and Account Management to Optimize the Customer Journey
Alexia Flores, Director of Sales and Customer Success, Lyft
John Conley, VP, Customer Success, SambaSafety
Tammy Berg, Director of Customer Success, LexisNexis
Robert Berger, Director - Americas Customer Success, Dynatrace
See the details
Panel
16:00
Main stage
From Zero to CS Hero: Building Customer Success from Scratch—Including the Conversations That Matter Most
Kourtney Thomas, Head of Customer Success, TakeUp
See the details
Keynote
16:30
Main stage
Chairperson closing remarks
Andrea Bumstead, CEO & Founder, CS Impact
See the details
16:45
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
April 2
08:00
Exhibition & networking
Breakfast & registration
See the details
09:00
Main track
Chairperson opening remarks
Andrea Bumstead, CEO & Founder, CS Impact
See the details
09:15
Main track
Turning setbacks into success: Creating advocates from detractors
Tal Sossover, VP, Customer Success, Guesty
See the details
Keynote
09:45
Main track
From vendor to partner: Building strategic relationships with enterprise clients
Brian Roybal, Director - Customer Success - Strategic Accounts, Okta
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main track
Fixing the Customer Success Credibility Problem
Jenny Anderson, VP of Customer Experience at SOVRA, Sovra
See the details
Keynote
11:15
Main track
From cost center to revenue engine: Proving the ROI of Customer Success
Madhuri Maharaj, VP Account Management, Element Fleet Management
See the details
Keynote
11:45
Main track
Interactive roundtables
Harel Erez, Director, Customer Success, Jfrog
Josh Chapman, Principal Customer Success Manager
Roxcee Stacker, Vice President of Customer Success, BlueConduit
Scott Jordan, Fractional GRC & Customer Success Advisor, SoHo Dragon
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main track
Fireside | Balancing growth and wellbeing: Scaling customer success without burning out teams
Janicanne Shane, Senior Director of Client Success and Support, National Council for Mental Wellbeing
Thomas Jones, VP, Customer and Professional Services, LifeLoop
See the details
14:00
Main track
Ribeyes & Renewals: Inside the Top 1% of CSMs
Carl Lenocker, Senior Customer Success Executive
See the details
Keynote
14:30
Main track
Chairperson closing remarks
Andrea Bumstead, CEO & Founder, CS Impact
See the details
What's on
Keynote
Panel
Main stage
Exhibition & networking
Main track
April 1
April 2
April 1
April 1
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Main stage
Chairperson opening remarks
Andrea Bumstead, CEO & Founder, CS Impact
See the details
09:15
Main stage
Ask me anything session
Andrea Bumstead, CEO & Founder, CS Impact
See the details
Keynote
09:45
Main stage
Winning customers from day one: Onboarding done right
Michelle Obrochta, Senior Director, Customer Success & Lifecycle Management, Ericsson
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Beyond retention: How CS drives customer lifetime value
Jeffrey Pheteau, Director, Customer Success, First Advantage
See the details
11:15
Main stage
Enough talk about AI. Here's how success teams are actually using it to win
Marty Kausas, Co-Founder & CEO, Pylon
See the details
11:45
Main stage
Interactive roundtable discussions: Strategies for effective customer onboarding
Brendan Daly, Chief Customer Officer, Starez
Matt Charley, Director, AMER Customer Success, Forter
Braden Eads, Customer Success Manager, Popl
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel | Decoding Customers: Driving Product Innovation Through Customer Feedback
Dani Montano, VP, Customer Experience, Accuris
Tracey Landstrom, Director of Customer Success, Sprout Social
Kat Kenny, Director, Digital Customer Success, Drata
See the details
14:15
Main stage
Outcome-driven customer success: Turning product adoption into tangible business value
Rupal Ayer, Senior Director, Customer Success, Solventum
See the details
14:45
Exhibition & networking
Coffee break
See the details
15:15
Main stage
Panel | Unified for Success: Aligning CS, Sales, and Account Management to Optimize the Customer Journey
Alexia Flores, Director of Sales and Customer Success, Lyft
John Conley, VP, Customer Success, SambaSafety
Tammy Berg, Director of Customer Success, LexisNexis
Robert Berger, Director - Americas Customer Success, Dynatrace
See the details
Panel
16:00
Main stage
From Zero to CS Hero: Building Customer Success from Scratch—Including the Conversations That Matter Most
Kourtney Thomas, Head of Customer Success, TakeUp
See the details
Keynote
16:30
Main stage
Chairperson closing remarks
Andrea Bumstead, CEO & Founder, CS Impact
See the details
16:45
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
April 2
08:00
Exhibition & networking
Breakfast & registration
See the details
09:00
Main track
Chairperson opening remarks
Andrea Bumstead, CEO & Founder, CS Impact
See the details
09:15
Main track
Turning setbacks into success: Creating advocates from detractors
Tal Sossover, VP, Customer Success, Guesty
See the details
Keynote
09:45
Main track
From vendor to partner: Building strategic relationships with enterprise clients
Brian Roybal, Director - Customer Success - Strategic Accounts, Okta
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main track
Fixing the Customer Success Credibility Problem
Jenny Anderson, VP of Customer Experience at SOVRA, Sovra
See the details
Keynote
11:15
Main track
From cost center to revenue engine: Proving the ROI of Customer Success
Madhuri Maharaj, VP Account Management, Element Fleet Management
See the details
Keynote
11:45
Main track
Interactive roundtables
Harel Erez, Director, Customer Success, Jfrog
Josh Chapman, Principal Customer Success Manager
Roxcee Stacker, Vice President of Customer Success, BlueConduit
Scott Jordan, Fractional GRC & Customer Success Advisor, SoHo Dragon
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main track
Fireside | Balancing growth and wellbeing: Scaling customer success without burning out teams
Janicanne Shane, Senior Director of Client Success and Support, National Council for Mental Wellbeing
Thomas Jones, VP, Customer and Professional Services, LifeLoop
See the details
14:00
Main track
Ribeyes & Renewals: Inside the Top 1% of CSMs
Carl Lenocker, Senior Customer Success Executive
See the details
Keynote
14:30
Main track
Chairperson closing remarks
Andrea Bumstead, CEO & Founder, CS Impact
See the details
What's on
Keynote
Panel
Main stage
Exhibition & networking
Main track
April 1
April 2
April 1
April 1
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Main stage
Chairperson opening remarks
Andrea Bumstead, CEO & Founder, CS Impact
See the details
09:15
Main stage
Ask me anything session
Andrea Bumstead, CEO & Founder, CS Impact
See the details
Keynote
09:45
Main stage
Winning customers from day one: Onboarding done right
Michelle Obrochta, Senior Director, Customer Success & Lifecycle Management, Ericsson
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Beyond retention: How CS drives customer lifetime value
Jeffrey Pheteau, Director, Customer Success, First Advantage
See the details
11:15
Main stage
Enough talk about AI. Here's how success teams are actually using it to win
Marty Kausas, Co-Founder & CEO, Pylon
See the details
11:45
Main stage
Interactive roundtable discussions: Strategies for effective customer onboarding
Brendan Daly, Chief Customer Officer, Starez
Matt Charley, Director, AMER Customer Success, Forter
Braden Eads, Customer Success Manager, Popl
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel | Decoding Customers: Driving Product Innovation Through Customer Feedback
Dani Montano, VP, Customer Experience, Accuris
Tracey Landstrom, Director of Customer Success, Sprout Social
Kat Kenny, Director, Digital Customer Success, Drata
See the details
14:15
Main stage
Outcome-driven customer success: Turning product adoption into tangible business value
Rupal Ayer, Senior Director, Customer Success, Solventum
See the details
14:45
Exhibition & networking
Coffee break
See the details
15:15
Main stage
Panel | Unified for Success: Aligning CS, Sales, and Account Management to Optimize the Customer Journey
Alexia Flores, Director of Sales and Customer Success, Lyft
John Conley, VP, Customer Success, SambaSafety
Tammy Berg, Director of Customer Success, LexisNexis
Robert Berger, Director - Americas Customer Success, Dynatrace
See the details
Panel
16:00
Main stage
From Zero to CS Hero: Building Customer Success from Scratch—Including the Conversations That Matter Most
Kourtney Thomas, Head of Customer Success, TakeUp
See the details
Keynote
16:30
Main stage
Chairperson closing remarks
Andrea Bumstead, CEO & Founder, CS Impact
See the details
16:45
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
April 2
08:00
Exhibition & networking
Breakfast & registration
See the details
09:00
Main track
Chairperson opening remarks
Andrea Bumstead, CEO & Founder, CS Impact
See the details
09:15
Main track
Turning setbacks into success: Creating advocates from detractors
Tal Sossover, VP, Customer Success, Guesty
See the details
Keynote
09:45
Main track
From vendor to partner: Building strategic relationships with enterprise clients
Brian Roybal, Director - Customer Success - Strategic Accounts, Okta
See the details
Keynote
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main track
Fixing the Customer Success Credibility Problem
Jenny Anderson, VP of Customer Experience at SOVRA, Sovra
See the details
Keynote
11:15
Main track
From cost center to revenue engine: Proving the ROI of Customer Success
Madhuri Maharaj, VP Account Management, Element Fleet Management
See the details
Keynote
11:45
Main track
Interactive roundtables
Harel Erez, Director, Customer Success, Jfrog
Josh Chapman, Principal Customer Success Manager
Roxcee Stacker, Vice President of Customer Success, BlueConduit
Scott Jordan, Fractional GRC & Customer Success Advisor, SoHo Dragon
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main track
Fireside | Balancing growth and wellbeing: Scaling customer success without burning out teams
Janicanne Shane, Senior Director of Client Success and Support, National Council for Mental Wellbeing
Thomas Jones, VP, Customer and Professional Services, LifeLoop
See the details
14:00
Main track
Ribeyes & Renewals: Inside the Top 1% of CSMs
Carl Lenocker, Senior Customer Success Executive
See the details
Keynote
14:30
Main track
Chairperson closing remarks
Andrea Bumstead, CEO & Founder, CS Impact
See the details

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