November 13 & 14, 2024
Convene
333 North Green Street
Chicago

Customer Success Festival

" One of the best conferences I've ever attended, from the content, to the speakers, to the level of engagement. It was truly the best networking event I've ever attended."

VP, Corporate Growth and Customer Success at Abacode Cybersecurity & Compliance

Sponsor

What is Customer Success Festival?

Connect with the world's fastest-growing community of top customer success executives from major corporations and innovative startups, and unlock unparalleled opportunities for professional growth.

🤝 Establish enduring relationships that advance your career

📊 Benchmark your strategy against industry leaders to increase your competitive edge

💡 Unearth game-changing solutions to overcome your biggest obstacles

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Super early bird pricing ends:

days

hours

minutes

seconds

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Audience insight

25+

Speakers

150+

Attendees

80%

Senior management

100+

Companies

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The headliners

More to be announced each week!

Meet the previous line up of speakers

This year's line up to be announced soon.

Elizabeth
Blass
Chief Customer Officer
TrustArc
Jen
Galvan
Senior Director, Customer Success
Box
Paddy
Carr
Director of Customer Success
FourKites
Stephanie
Bannos
Executive Vice President, Head of CX & EX Practice
Ipsos
Steve
Sandison
Director, Customer Success - Finance & Insurance Vertical
Dun & Bradstreet
Kim
Bayma
Global Head of Customer Success Analysts
LinkedIn
Kathleen
Marcell
Head of Customer Success
Switchboard
Lynette
Kontny
Director of Customer Success
1Password
Dhia
Hayouni
Principal Customer Success Manager
Hivebrite
Omar
Amer
Head of Customer Success
Aperio
Swati
Garg
Founder & CEO
Melo Associates
Jaime
Acosta
Senior Director, Client Success
Ontic
Robert
Dean
Head of Client Success
ProCircular
Jeffrey
Rogers
VP of Global Client Success and Support
Cyware
Parul
Bhandari
Customer Success Leader
Gautam
Patankar
Chief Experience Officer
Bobby Jones Links
Jaime
Moquin
Senior Vice President, Customer Success
Element451
Emily
Fetherston
Enterprise Customer Success Manager
G2
Chris
Sachs
Vice President, Client Success
seoClarity
Sarah
Logman
SVP, Experience Analytics & Innovation, US Customer Experience
Ipsos
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Our previous attendees say it best...

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As a first time speaker and attendee, I was HIGHLY impressed with the last conference. It was amazing to see such a large turn-out and that it was well put together”

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Business Excellence & Customer Success Operations Manager

CSC has provided an excellent opportunity for me to continue to build my network through events, blog posts, speaking opportunities and so much more. I love their commitment to building community."

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Manager of Customer Success

Customer Success Festival was such a great experience! Not only did I feel completely supported along the way, but I was also able to connect with other CS leaders and speakers, and enjoy all the impactful sessions."

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Community Manager

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Agenda & topics covered

Now you can keep up-to-date and hear from pioneering customer success champions.

  • 🌟 Effectively showcase and amplify the value your org brings to customers
  • 🌟 Elevate your customer success team with cross-functional strategic partnerships
  • 🌟 Level up your CSMs: build and scale your team and retain the best talent
  • 🌟 Accelerate CS automation with time saving AI solutions
  • 🌟 Expand your capacity and take on new clients with personalization at scale
  • 🌟 Navigating customer success in a sales-led vs. product-led company
  • 🌟 Customer experience in times of crisis: resilience, resolution & reputation management
  • 🌟 Drive customer retention, renewals, and expansion by building and scaling loyal client communities
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Who's attending?

Join attendees from the world’s largest companies and most exciting startups.

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Partners

See our partners for this year's festival.

Supporting partners

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Series partners

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Break the cycle

Step away from the daily grind. Rejuvenate, refocus & get inspired by mingling with CS leaders and benchmarking against your peers.

Collaborate

Connect with CS innovators, face to face, in a different setting. Initiate conversation, build new relationships and find your community.

Spark new ideas

Be curious, share ideas and trade perspectives. This is your chance to help provoke change, and spark new ideas to take your company & professional journey to the next level. 

Join the conversation

Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.

Our team

We’re here to help, reach out to learn more about the event.

Ediz Cosar

Partnership enquiries

Sophie Raymond

Speaker enquiries

Tom Brocklesby

Attendee enquiries