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November 13 & 14, 2024
Convene 333 North Green
333 North Green Street
Chicago

Customer Success Festival
Chicago

Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.

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the summit

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Prove your strategic value and implement impactful CS tactics.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Embed a customer-centric mindset across your entire org.

Chicago
November 13 - 14, 2024

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What our
attendees say...

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A snapshot of

our speakers...

Jen
Galvan
Senior Director, Customer Success
Box
Paddy
Carr
Director of Customer Success
FourKites
Stephanie
Bannos
Executive Vice President, Head of CX & EX Practice
Ipsos
Lynette
Kontny
Director of Customer Success
1Password
Robert
Dean
Head of Client Success
ProCircular
Jeffrey
Rogers
VP of Global Client Success and Support
Cyware
Emily
Fetherston
Enterprise Customer Success Manager
G2
Jaime
Moquin
Senior Vice President, Customer Success
Element451
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What you’ll get

out of the summit

  • Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.

  • Trade perspectives and form lasting relationships within our global CS community.

  • Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.

November 13 & 14, 2024
Convene 333 North Green
Chicago
Customer Success Festival

Agenda
at a glance

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Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.

Value realization

Product Marketing Manager

Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.

Emerging technology

Product Marketing Manager

Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.

Cross-functional collaboration

Product Marketing Manager

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Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.

Customer-centricity

Product Marketing Manager

Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimize onboarding

Product Marketing Manager

Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

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Our Stats

30+

Speakers

150+

Attendees

80%

Senior management

100+

Companies

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn $24,061 more than those haven't attended a professional L&D event.*

November 13 & 14, 2024
Convene 333 North Green
Chicago

Download

your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

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Executive
summary

  • A community of senior decision-makers

  • The world’s most influential companies

  • 150+ attendees

Who's attending...

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Take a look at our past summits

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Elevate your team's
CS game

If you want to bring your team along, chat to Tom to secure the best rate.

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Sep 04 & 05, 2024
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Oct 03 & 04, 2024
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Oct 24, 2024
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San Francisco

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Nov 06 & 07, 2024
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