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October 24, 2024
San Francisco

Customer Experience Summit

"One of the best conferences I've ever attended, from speakers to the level of engagement. Truly the best networking event I've attended." VP, Customer Success, Abacode Cybersecurity

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What is Customer Experience Summit?

We upskill individuals & teams by showcasing strategies & solutions from the very best-in-class.

Join leaders from the world's largest orgs and most innovative startups for relationship building, knowledge sharing & function elevating.

You'll leave with proven actionable insight, a new support network of local peers & mentors, and the full lowdown on the must-have tech stack to make your CX unit truly indispensable.

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Why attend?

Audience insight

30+

Speakers

150+

Attendees

80%

Senior management

75+

Companies

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SUPER EARLY BIRD RATES END IN:

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Speaker snapshot

Heidi
Rhodes
Global Head of Customer Success
Meta
Dutta
Satadip
Chief Customer Officer
ActiveCampaign
Laura
Rey-Herme
VP, Customer Success
Salesforce
Amy
Oilman
VP, Customer Success
RingCentral
Carlos
Quezada
VP, Customer Experience Strategy, Automation & Enablement
Hewlett Packard Enterprise
Radha
Penekelapati
VP, Customer Success
Cruise
Lauren
Costella
Chief Customer Officer
Dental Intelligence
Ankita
Sharda
Senior Customer Success Leader
Google
Lauren
Locke-Paddon
VP, Customer Success
Vocal Video
Nick
Chang
VP, Global Customer Success
Aryaka
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Don't just hear it from us...

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“

“I was struck by the quality of the speakers that I got to hear. A great event.”

Author Name

Head of Strategic Customer Success, Stripe

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“The event was really impactful. I can take some of the learnings back to our teams and say, 'This is something I think we need to invest in in the future'.”

Author Name

Senior Manager, Customer Success, UI Path

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“I was highly impressed with the conference. It was amazing to see such a large turn-out and that it was so well put together.”

Author Name

Global Strategy Lead, Customer Success, Siemens

Agenda at a glance

Inspiring content created & delivered by pioneering customer success champions. Expect to cover:

  • Beyond ChatGPT - enhancing customer success with generative AI
  • Building customer-centric companies: unlocking rapid growth with data-driven principles
  • CS vs sales vs product - cross-functional best practices to power retention & growth
  • Empowering team efficiencies & focusing on the work that matters by harnessing AI/ML
  • Scaling customer success: providing an outstanding customer experience 'en masse'
  • To VP, C-suite and beyond - success stories in career progression
  • Data-driven CS - proving ROI by measure 3 key metrics
  • Cheat codes to success: a customer success leader’s guide to aligning culture & vision
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Who's attending?

Join attendees from the world’s largest companies and most exciting startups.

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Why attend?

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Partners

See our partners from last years summit.

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Break the cycle

Step away from the daily grind. Rejuvenate, refocus, no distractions.

Collaborate

With your team, face-to-face, in a different setting.

Spark new ideas

Be curious, share ideas and trade perspectives.

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Our team

NEED HELP?

We’re here to help, reach out to learn more about the event.

Ediz Cosar

Partnerships Director

Jess Bishop

Event Producer

Tom Brocklesby

Ticket Enquiries

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Join the conversation

Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.

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