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October 24, 2024
Hotel Kabuki - JDV by Hyatt
1625 Post Street
San Francisco

Customer Experience & Support Summit
San Francisco

Elevate your CX and support strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.

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for the summit

We’re bringing together the brightest minds in customer experience for a day of unrivaled networking, learning, and discussion so you can:

- Leverage industry trends & increase the impact of your CX and support strategies.

- Prove the strategic value of your CX and support functions.

- Meet mentors and build a local network within our global community.

- Embed a customer-centric mindset across your entire org.

San Francisco
October 24, 2024

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What our
attendees say...

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A snapshot of

our speakers...

Mark
Anderson
Director of Customer Success and Proposals
Siemens
Kshama
Swamy
Senior Vice President of Customer Experience & Operations
PAR Technology
Valerie
Focke
Vice President of Customer Success
Datamaran
Romeo
Leon
Vice President of Customer Success
GoodTime
Julie
Mullins
Director, Digital Customer Experience
Cloudflare
Lynn
Chang
Director of Client Success
Tarro
Monish
Prem
Director of Support
HackerOne
Italo
Nava
Global Director, Customer Success
Splashtop
Erin
Lindheim
Senior Director, Customer Success
Fieldguide
Jenny
Kong
Director, Customer Success
Greenhouse Software
Neelu
Shaikh
Former Senior VP Global Customer Success
ZoomInfo
Matt
Frank
Manager, Customer Success
Enboarder
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What you’ll get

out of the summit

  • Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.

  • Trade perspectives and form lasting relationships within our global community of customer obsessives.

  • Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CX and support to senior management.

October 24, 2024
Hotel Kabuki - JDV by Hyatt
San Francisco
Customer Experience & Support Summit

Agenda
at a glance

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Testimonials
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Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.

Value realization

Product Marketing Manager

Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CX and support strategy.

Emerging technology

Product Marketing Manager

Learn to effectively engage key stakeholders to elevate CX and support operations, create an effective product feedback loop, and better align with sales.

Cross-functional collaboration

Product Marketing Manager

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Differentiate your product in competitive markets by delivering personalization at scale with efficient CX and support operations and integrated automation.

Customer-centricity

Product Marketing Manager

Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimize onboarding

Product Marketing Manager

Learn to scale and structure your CX function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

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Our Stats

20+

Speakers

100+

Attendees

60%

Senior management

70+

Companies

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn $24,061 more than those haven't attended a professional L&D event.*

October 24, 2024
Hotel Kabuki - JDV by Hyatt
San Francisco

Download

your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

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Convince your boss

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Executive
summary

  • A community of senior decision-makers

  • The world’s most influential companies

  • 100+ attendees

Who's attending...

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Take a look at our past summits

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Elevate your team's
CX and support game

If you want to bring your team along, chat to Tom to secure the best rate.

Book a call with Tom

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Check out our

summit series...

Oct 03 & 04, 2024
Customer Success Festival
Boston

Find out more

Oct 24, 2024
Customer Experience & Support Summit
San Francisco

Find out more

Nov 06 & 07, 2024
Customer Success Festival
Sydney

Find out more

Nov 13 & 14, 2024
Customer Success Festival