days :
: hours :
minutes
until the summit
Customer Experience & Support Summit
San Francisco
Elevate your CX and support strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
Get your ticket
for the summit
We’re bringing together the brightest minds in customer experience for a day of unrivaled networking, learning, and discussion so you can:
- Leverage industry trends & increase the impact of your CX and support strategies.
- Prove the strategic value of your CX and support functions.
- Meet mentors and build a local network within our global community.
- Embed a customer-centric mindset across your entire org.
What our
attendees say...
A snapshot of
our speakers...
What you’ll get
out of the summit
Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.
Trade perspectives and form lasting relationships within our global community of customer obsessives.
Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CX and support to senior management.
Agenda
at a glance
Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.
Value realization
Product Marketing Manager
Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CX and support strategy.
Emerging technology
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CX and support operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalization at scale with efficient CX and support operations and integrated automation.
Customer-centricity
Product Marketing Manager
Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Learn to scale and structure your CX function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Our Stats
20+
Speakers
100+
Attendees
60%
Senior management
70+
Companies
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn $24,061 more than those haven't attended a professional L&D event.*
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Our
partners
Our summit partners
our
Partners
Our community partners
Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ attendees
Who's attending...
Take a look at our past summits
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Elevate your team's
CX and support game
If you want to bring your team along, chat to Tom to secure the best rate.
Check out our
summit series...
Find out more
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