Customer Success
World
Crush your renewal and expansion goals.
Join our network of CS pioneers sharing case studies and best practices on leveraging AI, personalization at scale, and delivering world-class CX.
Check out our
summit series...
Interested in more than one summit? Speak to our team.
Our Stats
12
Cities
300+
Speakers
1500+
Attendees
1000+
Companies
More events from
Customer Success Collective
A snapshot of
our speakers...
What you’ll get
out of the summit
Learn from forward-thinking CS experts to accelerate customer value realization, crush churn, and unlock revenue-driving capabilities from your team.
Trade perspectives and form lasting relationships within our global CS community.
Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.
What our
attendees say...
Agenda
at a glance
Use storytelling to clearly demonstrate value at every stage of customer journey, driving deeper adoption and accelerating expansion.
Value storytelling
Product Marketing Manager
Level up with predictive analytics to identify expansion opportunities and automation to streamline operations and optimize key touch points.
Deepen your AI knowledge
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Explore frameworks for positioning CS as a revenue-driving function in boardrooms and leadership conversations.
Executive buy-in
Product Marketing Manager
Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Join the summit and
discover how to...
Stay ahead of the curve
Step away from the daily grind and tap into fresh insights from leading CS voices. Discover what's working right now and walk away ready to outpace change.
Build your network
Meet the people who truly get your role. Swap ideas, share challenges and build connections that spark collaboration, mentorship, and long-term growth.
Invest in your growth
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional event.*
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
1500+ attendees
Take a look at our past summits
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Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.