Sign In
Register

Partner with us

Register now

Event starts in:
37

days :

3

: hours :

12

minutes

17

until early bird pricing ends

January 21, 2026
San Francisco

Expand

powered by Customer Success Collective

Unlock the full potential of Customer Success as a core driver of your go-to-market strategy at this multi-track summit built to elevate cross-functional collaboration and refine your GTM playbook for scaled success.

Five summits. One ticket. Your entire org's edge starts here.

Sponsor

Get your ticket

View agenda

Get your ticket

and prepare to Expand

Is your Customer Success strategy built to scale with the ever-evolving demands of modern GTM motions?

Join us in San Francisco for a day of discussion and networking and get the knowledge you need to drive adoption, expansion, and retention at scale.

Pressure-test your customer growth strategies with frameworks shared by top CS and GTM leaders.

Align product adoption and customer expansion with business outcomes and prove CS impact to executives across the org.

Optimize automation and AI to scale customer success without adding headcount.

San Francisco
January 21, 2026

Save $200

What our
attendees say...

Button
Button

A snapshot of

our speakers...

Lino
Persi
VP, Customer Success
Oracle
Jen
Gussman
Director, Customer Success Account Management
Microsoft
Harita
Salvi
Senior Director, Global Customer Success
Jumpcloud
Haille
Trimboli
Associate Director, Customer Success
Harvard Business Impact
Laurence
Leong
Head of Scaled Customer Success
Okta
Paul
Kelley
Director of Customer Success
EarnIn
Tony
Gulley
Director of Customer Success & Strategic Operations
Elise AI
Chris
Bezold
Senior Director of Customer Success
LucidLink
Aabhas
Lal
Director, Customer Success
Securonix
Call to action
Your text goes here. Insert your content, thoughts, or information in this space.

See all

Apply to be a speaker

What you’ll get

out of the summit

  • Honest conversations about what’s working, what’s not, and how CS leaders can own and elevate their GTM responsibilities to drive measurable impact.

  • Actionable frameworks, templates, and techniques you can bring back to the office, plus space to reflect, ask questions, and workshop your GTM strategy with peers for scaled success.

  • Join talks from our co-located events on GTM, Revenue Ops, Sales Enablement and Product Marketing to customize (and maximize) your learning experience.

Elevate your GTM playbook
for scaled success

Expand doesn’t stop at customer success. Your pass unlocks access to the entire go-to-market ecosystem happening under the same roof.

Jump between sessions, meet leaders who shape every part of the customer journey, and bring your wider team to learn side-by-side. Five summits, one ticket.

Jan 21, 2026
Launch powered by Product Marketing Alliance
Palo Alto

More info →

Jan 21, 2026
Momentum powered by Go-To-Market Alliance
Palo Alto

More info →

Jan 21, 2026
Optimize powered by Revenue Operations Alliance
Palo Alto

More info →

Jan 21, 2026
Catalyst powered by Sales Enablement Collective
Palo Alto

More info →

Jan 21, 2026
Expand powered by Customer Success Collective
Palo Alto

More info →

Our Stats

75+

Speakers

400+

Attendees

80%

Senior management

250+

Companies

January 21, 2026
San Francisco

Expand by Customer Success Collective

Agenda
at a glance

Sponsor
Button

View full agenda

Testimonials
Your text goes here. Insert your content, thoughts, or information in this space.

Use storytelling to clearly demonstrate value at every stage of customer journey, driving deeper adoption and accelerating expansion.

Value storytelling

Product Marketing Manager

Level up your predictive analytics strategy to streamline operations, identify expansion opportunities, and optimize touchpoints.

Expand with AI

Product Marketing Manager

Discover how CS can move beyond a support function to the driver of the go-to-market engine, influencing acquisition, retention, and growth strategies.

From post-sale to GTM partner

Product Marketing Manager

Testimonials
Your text goes here. Insert your content, thoughts, or information in this space.

Explore frameworks for positioning CS as a revenue-driving function in boardrooms and leadership conversations.

Executive buy-in

Product Marketing Manager

Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimize onboarding

Product Marketing Manager

Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.

See all

View full agenda

Join the summit and

discover how to...

Your text goes here. Insert your content, thoughts, or information in this space.

Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay raise

CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*

January 21, 2026
San Francisco

Download

your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

Sponsor

Download brochure

Convince your boss

Our

partners   

Our summit partners

our

Partners          

Our supporting partners

our

Partners          

Our community partners

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.

Become a partner

Find out more

Executive
summary

  • A community of senior decision-makers

  • The world’s most influential companies

  • 100+ CS professionals

Who's attending...

Your text goes here. Insert your content, thoughts, or information in this space.

Take a look at our past summits

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Book in some time

Download brochure

Gallery
Your text goes here. Insert your content, thoughts, or information in this space.
Image One
Image description
Image Two
Image description
Image Three
Image description
Gallery
Your text goes here. Insert your content, thoughts, or information in this space.
Image One
Image description
Image Two
Image description
Image Three
Image description

Elevate your team's
CS game

If you want to bring your team along, chat to our delegate director Kyle to secure the best discount to upskill your CS team.

Book a call with Kyle

Button

Check out our

summit series...

Oct 29 & 30, 2025
Customer Success Summit
Boston

Find out more

Oct 29, 2025
AI for Customer Support Summit
Boston

Find out more

Oct 30, 2025
Customer Success Summit
Sydney

Find out more

Nov 12 & 13, 2025
Customer Success Summit
Toronto

Find out more

Nov 19 & 20, 2025
Customer Success Summit
Chicago

Find out more

Dec 02, 2025
Chief Customer Officer Summit
London

Find out more

Dec 03 & 04, 2025
Customer Success Summit
London

Find out more

Dec 03 & 04, 2025
Customer Support Summit
London

Find out more

Jan 28, 2026
Customer Success Summit
Washington

Find out more

Feb 24 & 25, 2026
Customer Success Summit
Austin

Find out more

Mar 10 & 11, 2026
Customer Success Summit
New York

Find out more

Mar 10 & 11, 2026
Customer Support Summit
New York

Find out more

Mar 11, 2026
Chief Customer Officer Summit
New York

Find out more

Apr 01 & 02, 2026
Customer Success Summit
Denver

Find out more

Apr 30, 2026
Chief Customer Officer Summit
Palo Alto

Find out more

May 28 & 29, 2026
Customer Success Summit
Amsterdam

Find out more

Jun 23 & 24, 2026
Customer Success Summit
London

Find out more

Sep 15 & 16, 2026
Customer Success Summit
San Francisco

Find out more

Sep 15 & 16, 2026
Customer Support Summit
San Francisco

Find out more

Sep 17, 2026
Chief Customer Officer Summit
San Francisco

Find out more

Call to action

Interested in more than one summit? Speak to our team.

Button

Contact team

Got a question?

Speak to the team

Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.

Download brochure

Schedule a call

Want to contact

our team?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Liza Shtilbans

Speaker & media partnership enquiries

Kyle Saucier

Attendee enquiries

Ediz Cosar

Partnership enquiries

Useful links

Contact us

Privacy

made with Acara

Join the conversation