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Event starts in:
70

days :

3

: hours :

14

minutes

28

until Early Bird ticket discount ends

March 16 & 17, 2027
Convene
360 Madison Avenue
New York

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agenda

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What's on
Customer Success Summit
Exhibition & networking
March 16
March 17
March 16
March 16
09:00
Customer Success Summit
Chairperson opening remarks
See the details
09:15
Customer Success Summit
Continuous discovery: Uncovering value beyond the initial handoff
Sandro Lubas, Director of Customer Success Ops and Analytics, Mastercard
See the details
09:45
Customer Success Summit
Scaling from single to multi-product: Restructuring the CS motion for portfolio expansion
See the details
10:15
Customer Success Summit
Fireside chat | Owning the voice of the customer: Why CSMs should lead the CAB
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Success Summit
Where does CS belong in modern GTM? Navigating CRO integration, quotas, and the mandate for NRR
See the details
11:45
Customer Success Summit
Panel | The augmented CSM: Eliminating admin overhead to reinvest in strategic accounts
Laura Fontana, Senior Director, Customer Success, Numerator
See the details
12:30
Customer Success Summit
Speed networking | CS confessions: Vent, share, solve
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Customer Success Summit
CFO-proof renewals: Moving from usage metrics to hard ROI realization
See the details
14:15
Customer Success Summit
Panel | Commercial CS in practice: Renewals, upsell signals, and working with Sales
See the details
15:00
Exhibition & networking
Coffee break
See the details
15:30
Customer Success Summit
Roundtable discussions
See the details
16:00
Customer Success Summit
Closing the Sales-CS divide: Identifying expansion signals and sharing commercial ownership
See the details
16:30
Customer Success Summit
The rise of the technical CSM: Connecting product depth and business outcomes
See the details
17:00
Customer Success Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
March 17
09:00
Customer Success Summit
Chairperson opening remarks
See the details
09:15
Customer Success Summit
Digital CS as an operating model: Hybrid engagement and automation across every tier
See the details
09:45
Customer Success Summit
Onboarding in consumption and outcome-based models: Accelerating TTV
See the details
10:15
Customer Success Summit
Interactive roundtable discussion: A deep dive into churn management
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Success Summit
Panel | Success starts at the top: The importance of leadership and culture in driving CS
See the details
12:00
Customer Success Summit
Workshop | Own your next move: Building a career roadmap in customer success
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Customer Success Summit
Stealth to scale: How to build a strategic CS function
See the details
14:30
Customer Success Summit
Leading customer success with impact: From strategy to results
See the details
15:00
Customer Success Summit
Chairperson closing remarks
See the details
What's on
Customer Success Summit
Exhibition & networking
March 16
March 17
March 16
March 16
09:00
Customer Success Summit
Chairperson opening remarks
See the details
09:15
Customer Success Summit
Continuous discovery: Uncovering value beyond the initial handoff
Sandro Lubas, Director of Customer Success Ops and Analytics, Mastercard
See the details
09:45
Customer Success Summit
Scaling from single to multi-product: Restructuring the CS motion for portfolio expansion
See the details
10:15
Customer Success Summit
Fireside chat | Owning the voice of the customer: Why CSMs should lead the CAB
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Success Summit
Where does CS belong in modern GTM? Navigating CRO integration, quotas, and the mandate for NRR
See the details
11:45
Customer Success Summit
Panel | The augmented CSM: Eliminating admin overhead to reinvest in strategic accounts
Laura Fontana, Senior Director, Customer Success, Numerator
See the details
12:30
Customer Success Summit
Speed networking | CS confessions: Vent, share, solve
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Customer Success Summit
CFO-proof renewals: Moving from usage metrics to hard ROI realization
See the details
14:15
Customer Success Summit
Panel | Commercial CS in practice: Renewals, upsell signals, and working with Sales
See the details
15:00
Exhibition & networking
Coffee break
See the details
15:30
Customer Success Summit
Roundtable discussions
See the details
16:00
Customer Success Summit
Closing the Sales-CS divide: Identifying expansion signals and sharing commercial ownership
See the details
16:30
Customer Success Summit
The rise of the technical CSM: Connecting product depth and business outcomes
See the details
17:00
Customer Success Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
March 17
09:00
Customer Success Summit
Chairperson opening remarks
See the details
09:15
Customer Success Summit
Digital CS as an operating model: Hybrid engagement and automation across every tier
See the details
09:45
Customer Success Summit
Onboarding in consumption and outcome-based models: Accelerating TTV
See the details
10:15
Customer Success Summit
Interactive roundtable discussion: A deep dive into churn management
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Success Summit
Panel | Success starts at the top: The importance of leadership and culture in driving CS
See the details
12:00
Customer Success Summit
Workshop | Own your next move: Building a career roadmap in customer success
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Customer Success Summit
Stealth to scale: How to build a strategic CS function
See the details
14:30
Customer Success Summit
Leading customer success with impact: From strategy to results
See the details
15:00
Customer Success Summit
Chairperson closing remarks
See the details
What's on
Customer Success Summit
Exhibition & networking
March 16
March 17
March 16
March 16
09:00
Customer Success Summit
Chairperson opening remarks
See the details
09:15
Customer Success Summit
Continuous discovery: Uncovering value beyond the initial handoff
Sandro Lubas, Director of Customer Success Ops and Analytics, Mastercard
See the details
09:45
Customer Success Summit
Scaling from single to multi-product: Restructuring the CS motion for portfolio expansion
See the details
10:15
Customer Success Summit
Fireside chat | Owning the voice of the customer: Why CSMs should lead the CAB
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Success Summit
Where does CS belong in modern GTM? Navigating CRO integration, quotas, and the mandate for NRR
See the details
11:45
Customer Success Summit
Panel | The augmented CSM: Eliminating admin overhead to reinvest in strategic accounts
Laura Fontana, Senior Director, Customer Success, Numerator
See the details
12:30
Customer Success Summit
Speed networking | CS confessions: Vent, share, solve
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Customer Success Summit
CFO-proof renewals: Moving from usage metrics to hard ROI realization
See the details
14:15
Customer Success Summit
Panel | Commercial CS in practice: Renewals, upsell signals, and working with Sales
See the details
15:00
Exhibition & networking
Coffee break
See the details
15:30
Customer Success Summit
Roundtable discussions
See the details
16:00
Customer Success Summit
Closing the Sales-CS divide: Identifying expansion signals and sharing commercial ownership
See the details
16:30
Customer Success Summit
The rise of the technical CSM: Connecting product depth and business outcomes
See the details
17:00
Customer Success Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
March 17
09:00
Customer Success Summit
Chairperson opening remarks
See the details
09:15
Customer Success Summit
Digital CS as an operating model: Hybrid engagement and automation across every tier
See the details
09:45
Customer Success Summit
Onboarding in consumption and outcome-based models: Accelerating TTV
See the details
10:15
Customer Success Summit
Interactive roundtable discussion: A deep dive into churn management
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Success Summit
Panel | Success starts at the top: The importance of leadership and culture in driving CS
See the details
12:00
Customer Success Summit
Workshop | Own your next move: Building a career roadmap in customer success
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Customer Success Summit
Stealth to scale: How to build a strategic CS function
See the details
14:30
Customer Success Summit
Leading customer success with impact: From strategy to results
See the details
15:00
Customer Success Summit
Chairperson closing remarks
See the details

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