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March 09 & 10, 2027
New York

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What's on
Customer Success Summit
Exhibition & networking
March 9
March 10
March 9
March 9
09:00
Customer Success Summit
Chairperson opening remarks
See the details
09:15
Customer Success Summit
Fireside chat | Owning the voice of the customer: Why CSMs should lead the CAB
Sam Morovati, Director, Customer Success, Slack
Madison Hall, Sr Director, Customer Success, RingCentral
See the details
09:45
Customer Success Summit
The story behind the metrics: Turning customer data into customer understanding
Cam Turnbow, VP of Customer Success, Clozd
See the details
10:15
Customer Success Summit
Data is your CS superpower: Tracking and acting on key insights
Sandro Lubas, Director of Customer Success Ops and Analytics, Mastercard
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Success Summit
Don’t panic! Scaling customer success without the awkward breakup
Joshua Pritchett, Director of Scaled Customer Success, Okta
See the details
11:45
Customer Success Summit
A calculator and a newspaper walk into a bar
Vasu Prathipati, CEO & Co-Founder, Rippit
See the details
12:15
Customer Success Summit
Stealth to scale: How to build a strategic CS function
Willa Howe, Director of Customer Success, Boston Dynamics
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Customer Success Summit
Panel | CS cross-functional diplomacy 101: Herding cats across departments
Cinthia Silva, Customer Success Account Director, Global Relay
Kyle Nielson, Global Head of Customer Success, PodPlay Technologies
MunMun Malik, Vice President, Customer Success Operations, PTC
See the details
14:30
Customer Success Summit
Interactive session | CS confessions: Vent, share, solve
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Customer Success Summit
How B2B success teams are moving faster with AI
Marty Kausas, Co-Founder & CEO, Pylon
Tok Utsunomiya, Head of Customer Success, Merge
Gabriella Valdes, Head of Customer Success, Aptible
See the details
16:15
Customer Success Summit
Panel | AI isn’t a magic wand: How to make it actually work for you
Senthil Kumar, Vice President of Customer Success, Thomson Reuters
Emily Brennan, Senior Director, Customer Experience, Infor
Chris Colaitis, Director, Customer Success, Qualtrics
Denise Santos, Customer Success Senior Director - Americas, PTC
See the details
17:00
Customer Success Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
March 10
09:00
Customer Success Summit
Chairperson opening remarks
See the details
09:15
Customer Success Summit
Making CS a strategic partner: The road to $10B in delivered customer value
Justin Hester, Vice President of Customer Value, Insights, & Industries, Cognite
See the details
09:45
Customer Success Summit
Boldly going beyond retention: Reimagine the revenue frontier
De'Edra Williams, Chief Customer Officer
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Customer Success Summit
When one CSM isn’t enough: How role specialization transforms mid-market customer experience
Andrew Syring, Director, Customer Success, CompanyCam
See the details
11:15
Customer Success Summit
Leading customer success with impact: From strategy to results
Aishwarya Jain, Customer Success Director, J.P. Morgan
See the details
11:45
Customer Success Summit
Interactive roundtable discussion: A deep dive into churn management
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Customer Success Summit
Panel | CS as the secret sales department: Mastering expansion without the hard sell
Hunter Spector, Head of Customer Success, Fiserv
Inga Orlova, Director, Customer Success, Epsilon
Petros Perselis, SVP Global Customer Success, Hack The Box
Gozde Gorce, Senior GTM Lead, Apollo.io
See the details
14:15
Customer Success Summit
Summit wrapped: 10 takeaways from today, 10 actions for tomorrow
David "B" Fisher, Director, Engagement Management - Professional Services, Salesforce
See the details
14:45
Customer Success Summit
Chairperson closing remarks
See the details
What's on
Customer Success Summit
Exhibition & networking
March 9
March 10
March 9
March 9
09:00
Customer Success Summit
Chairperson opening remarks
See the details
09:15
Customer Success Summit
Fireside chat | Owning the voice of the customer: Why CSMs should lead the CAB
Sam Morovati, Director, Customer Success, Slack
Madison Hall, Sr Director, Customer Success, RingCentral
See the details
09:45
Customer Success Summit
The story behind the metrics: Turning customer data into customer understanding
Cam Turnbow, VP of Customer Success, Clozd
See the details
10:15
Customer Success Summit
Data is your CS superpower: Tracking and acting on key insights
Sandro Lubas, Director of Customer Success Ops and Analytics, Mastercard
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Success Summit
Don’t panic! Scaling customer success without the awkward breakup
Joshua Pritchett, Director of Scaled Customer Success, Okta
See the details
11:45
Customer Success Summit
A calculator and a newspaper walk into a bar
Vasu Prathipati, CEO & Co-Founder, Rippit
See the details
12:15
Customer Success Summit
Stealth to scale: How to build a strategic CS function
Willa Howe, Director of Customer Success, Boston Dynamics
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Customer Success Summit
Panel | CS cross-functional diplomacy 101: Herding cats across departments
Cinthia Silva, Customer Success Account Director, Global Relay
Kyle Nielson, Global Head of Customer Success, PodPlay Technologies
MunMun Malik, Vice President, Customer Success Operations, PTC
See the details
14:30
Customer Success Summit
Interactive session | CS confessions: Vent, share, solve
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Customer Success Summit
How B2B success teams are moving faster with AI
Marty Kausas, Co-Founder & CEO, Pylon
Tok Utsunomiya, Head of Customer Success, Merge
Gabriella Valdes, Head of Customer Success, Aptible
See the details
16:15
Customer Success Summit
Panel | AI isn’t a magic wand: How to make it actually work for you
Senthil Kumar, Vice President of Customer Success, Thomson Reuters
Emily Brennan, Senior Director, Customer Experience, Infor
Chris Colaitis, Director, Customer Success, Qualtrics
Denise Santos, Customer Success Senior Director - Americas, PTC
See the details
17:00
Customer Success Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
March 10
09:00
Customer Success Summit
Chairperson opening remarks
See the details
09:15
Customer Success Summit
Making CS a strategic partner: The road to $10B in delivered customer value
Justin Hester, Vice President of Customer Value, Insights, & Industries, Cognite
See the details
09:45
Customer Success Summit
Boldly going beyond retention: Reimagine the revenue frontier
De'Edra Williams, Chief Customer Officer
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Customer Success Summit
When one CSM isn’t enough: How role specialization transforms mid-market customer experience
Andrew Syring, Director, Customer Success, CompanyCam
See the details
11:15
Customer Success Summit
Leading customer success with impact: From strategy to results
Aishwarya Jain, Customer Success Director, J.P. Morgan
See the details
11:45
Customer Success Summit
Interactive roundtable discussion: A deep dive into churn management
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Customer Success Summit
Panel | CS as the secret sales department: Mastering expansion without the hard sell
Hunter Spector, Head of Customer Success, Fiserv
Inga Orlova, Director, Customer Success, Epsilon
Petros Perselis, SVP Global Customer Success, Hack The Box
Gozde Gorce, Senior GTM Lead, Apollo.io
See the details
14:15
Customer Success Summit
Summit wrapped: 10 takeaways from today, 10 actions for tomorrow
David "B" Fisher, Director, Engagement Management - Professional Services, Salesforce
See the details
14:45
Customer Success Summit
Chairperson closing remarks
See the details
What's on
Customer Success Summit
Exhibition & networking
March 9
March 10
March 9
March 9
09:00
Customer Success Summit
Chairperson opening remarks
See the details
09:15
Customer Success Summit
Fireside chat | Owning the voice of the customer: Why CSMs should lead the CAB
Sam Morovati, Director, Customer Success, Slack
Madison Hall, Sr Director, Customer Success, RingCentral
See the details
09:45
Customer Success Summit
The story behind the metrics: Turning customer data into customer understanding
Cam Turnbow, VP of Customer Success, Clozd
See the details
10:15
Customer Success Summit
Data is your CS superpower: Tracking and acting on key insights
Sandro Lubas, Director of Customer Success Ops and Analytics, Mastercard
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Success Summit
Don’t panic! Scaling customer success without the awkward breakup
Joshua Pritchett, Director of Scaled Customer Success, Okta
See the details
11:45
Customer Success Summit
A calculator and a newspaper walk into a bar
Vasu Prathipati, CEO & Co-Founder, Rippit
See the details
12:15
Customer Success Summit
Stealth to scale: How to build a strategic CS function
Willa Howe, Director of Customer Success, Boston Dynamics
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Customer Success Summit
Panel | CS cross-functional diplomacy 101: Herding cats across departments
Cinthia Silva, Customer Success Account Director, Global Relay
Kyle Nielson, Global Head of Customer Success, PodPlay Technologies
MunMun Malik, Vice President, Customer Success Operations, PTC
See the details
14:30
Customer Success Summit
Interactive session | CS confessions: Vent, share, solve
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Customer Success Summit
How B2B success teams are moving faster with AI
Marty Kausas, Co-Founder & CEO, Pylon
Tok Utsunomiya, Head of Customer Success, Merge
Gabriella Valdes, Head of Customer Success, Aptible
See the details
16:15
Customer Success Summit
Panel | AI isn’t a magic wand: How to make it actually work for you
Senthil Kumar, Vice President of Customer Success, Thomson Reuters
Emily Brennan, Senior Director, Customer Experience, Infor
Chris Colaitis, Director, Customer Success, Qualtrics
Denise Santos, Customer Success Senior Director - Americas, PTC
See the details
17:00
Customer Success Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
March 10
09:00
Customer Success Summit
Chairperson opening remarks
See the details
09:15
Customer Success Summit
Making CS a strategic partner: The road to $10B in delivered customer value
Justin Hester, Vice President of Customer Value, Insights, & Industries, Cognite
See the details
09:45
Customer Success Summit
Boldly going beyond retention: Reimagine the revenue frontier
De'Edra Williams, Chief Customer Officer
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Customer Success Summit
When one CSM isn’t enough: How role specialization transforms mid-market customer experience
Andrew Syring, Director, Customer Success, CompanyCam
See the details
11:15
Customer Success Summit
Leading customer success with impact: From strategy to results
Aishwarya Jain, Customer Success Director, J.P. Morgan
See the details
11:45
Customer Success Summit
Interactive roundtable discussion: A deep dive into churn management
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Customer Success Summit
Panel | CS as the secret sales department: Mastering expansion without the hard sell
Hunter Spector, Head of Customer Success, Fiserv
Inga Orlova, Director, Customer Success, Epsilon
Petros Perselis, SVP Global Customer Success, Hack The Box
Gozde Gorce, Senior GTM Lead, Apollo.io
See the details
14:15
Customer Success Summit
Summit wrapped: 10 takeaways from today, 10 actions for tomorrow
David "B" Fisher, Director, Engagement Management - Professional Services, Salesforce
See the details
14:45
Customer Success Summit
Chairperson closing remarks
See the details

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