SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Request to partner

Get your ticket

Event starts in:
0

days :

0

: hours :

0

minutes

0

until the summit

March 10 & 11, 2026
Convene
360 Madison Avenue
New York

View the
agenda

Sponsor

Download brochure

View full summit page

What's on
Main stage
Exhibition & networking
March 10
March 11
March 10
March 10
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Structuring a unified customer success org: Integrating operations, support, and services
See the details
09:45
Main stage
First impressions that last: Making onboarding your competitive edge
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Building success together: Establishing a CS function with organizational trust
See the details
11:15
Main stage
Do your customer programs drive success, or just check a box?
See the details
11:45
Main stage
Interactive roundtable discussion: Strategies for effective customer onboarding
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel: Doing more with less - scaling customer success using AI and automation
See the details
14:15
Main stage
Future-proofing customer success in the AI era
See the details
14:45
Main stage
Fireside chat: Collibra's journey - scaling customer success with cross-functional power
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Feedback loops and balancing different customer touchpoints
See the details
16:15
Main stage
Panel: From silos to synergy - aligning sales and customer success for maximum impact
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
March 11
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Ask-me-anything: Customer journey - Moments that matter
See the details
09:45
Main stage
Fireside chat: Maturing customer success through the growth journey - startups to enterprises
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Fireside chat: Customer enablement uncovered - Strategies for increasing adoption
See the details
11:15
Main stage
Navigating the onboarding maze: Minimizing risk, maximizing value
See the details
11:45
Main stage
Interactive roundtable discussion: A deep dive into churn management
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel discussion: Crafting your customer success career - from CSM to CCO
See the details
14:15
Main stage
Chairperson closing remarks
See the details
What's on
Main stage
Exhibition & networking
March 10
March 11
March 10
March 10
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Structuring a unified customer success org: Integrating operations, support, and services
See the details
09:45
Main stage
First impressions that last: Making onboarding your competitive edge
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Building success together: Establishing a CS function with organizational trust
See the details
11:15
Main stage
Do your customer programs drive success, or just check a box?
See the details
11:45
Main stage
Interactive roundtable discussion: Strategies for effective customer onboarding
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel: Doing more with less - scaling customer success using AI and automation
See the details
14:15
Main stage
Future-proofing customer success in the AI era
See the details
14:45
Main stage
Fireside chat: Collibra's journey - scaling customer success with cross-functional power
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Feedback loops and balancing different customer touchpoints
See the details
16:15
Main stage
Panel: From silos to synergy - aligning sales and customer success for maximum impact
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
March 11
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Ask-me-anything: Customer journey - Moments that matter
See the details
09:45
Main stage
Fireside chat: Maturing customer success through the growth journey - startups to enterprises
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Fireside chat: Customer enablement uncovered - Strategies for increasing adoption
See the details
11:15
Main stage
Navigating the onboarding maze: Minimizing risk, maximizing value
See the details
11:45
Main stage
Interactive roundtable discussion: A deep dive into churn management
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel discussion: Crafting your customer success career - from CSM to CCO
See the details
14:15
Main stage
Chairperson closing remarks
See the details
What's on
Main stage
Exhibition & networking
March 10
March 11
March 10
March 10
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Structuring a unified customer success org: Integrating operations, support, and services
See the details
09:45
Main stage
First impressions that last: Making onboarding your competitive edge
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Building success together: Establishing a CS function with organizational trust
See the details
11:15
Main stage
Do your customer programs drive success, or just check a box?
See the details
11:45
Main stage
Interactive roundtable discussion: Strategies for effective customer onboarding
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel: Doing more with less - scaling customer success using AI and automation
See the details
14:15
Main stage
Future-proofing customer success in the AI era
See the details
14:45
Main stage
Fireside chat: Collibra's journey - scaling customer success with cross-functional power
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Feedback loops and balancing different customer touchpoints
See the details
16:15
Main stage
Panel: From silos to synergy - aligning sales and customer success for maximum impact
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
March 11
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Ask-me-anything: Customer journey - Moments that matter
See the details
09:45
Main stage
Fireside chat: Maturing customer success through the growth journey - startups to enterprises
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Fireside chat: Customer enablement uncovered - Strategies for increasing adoption
See the details
11:15
Main stage
Navigating the onboarding maze: Minimizing risk, maximizing value
See the details
11:45
Main stage
Interactive roundtable discussion: A deep dive into churn management
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel discussion: Crafting your customer success career - from CSM to CCO
See the details
14:15
Main stage
Chairperson closing remarks
See the details

Useful links

Contact us

Privacy

made with Acara

Join the conversation