days :
: hours :
minutes
until early bird prices end
Customer Success Festival
London
Designed for CS leaders who think bigger, this interactive festival connects you with the broader GTM ecosystem to exchange bold ideas, build alignment, and leave with practical growth frameworks.
Be in the room
where CS evolves
Join the leaders reshaping customer success for a high-energy day of open dialogue, live problem-solving, and GTM collaboration that empowers you to:
- Redesign the customer journey with a lifecycle model built to scale across the entire GTM engine.
- Embed CS at the heart of cross-functional revenue strategy.
- Activate AI, automation, and data to power smarter engagement and meaningful personalisation at scale.
- Champion customer-first decisions by breaking silos, challenging assumptions, and building alignment across the organisation.
You're already responsible for retention and expansion, this is where you get the playbook, and network, to deliver.
What our
attendees say...
A snapshot of
our speakers...
What you’ll get
out of the festival
Each session is deisgned to drive discussion & collaborative problem-solving so you'll leave ready to:
Own revenue outcomes you don't fully control with playbooks to drive NRR and expansion.
Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human.
Translate CS impact into metrics execs can't overlook so you build influence and undoubtedly prove your strategic value.
Agenda
at a glance
Focus your efforts on delivering value to your customers at each stage of their journey to increase adoption and expansion.
Value realisation
Product Marketing Manager
Harness the power of AI and discover how to balance increasing automation whilst maintaining a human-centric CS strategy.
Skip the AI trial & error
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalisation at scale with efficient CS operations and integrated automation.
Customer-centricity
Product Marketing Manager
Optimise complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimise onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
What's in it
for you?
Build what’s next, together
Collaborate live, swap playbooks, pressure-test ideas, and leave with practical frameworks you can put into action immediately.
Benchmark beyond your bubble
Structured networking means real conversations, sharper perspective, and actionable benchmarks across the entire GTM ecosystem.
Maximise impact, minimise time out
Get the insight, alignment, and networking you need without days away from the office or stretching your L&D budget.
Customer Success Festival -
what sets it apart?
You may think you know Customer Sucess Collective from our summits, but this festival is different.
You told us you wanted more engagement, more interaction, and more chances to apply what you learn. We listened.
→ Customer Success Summit delivers through leadership that focuses on scale, authority, and big-stage insights over 2 days.
→Customer Success Festival is a high-energy, hands-on single day format built around putting ideas into action.
Consider this your mid-year reset - your chance to refocus your GTM strategy and accelerate the gains earned from successful AI optimisation.
Register your interest
& access the brochure
Receive the most important agenda and ticketing updates direct to your inbox, & gain access to your Customer Success Festival brochure.
Know you want to join us but need a little help getting budget sign-off?
Use our customisable convince the boss letter to accelerate your approval process.
Get tickets
early bird sale now on
Interested in bringing your team and want to know more about special group rates? Speak with Kyle to find the perfect fit for you and your team.
Discover the full festival experience:
Cross-functional by design
Access to five additional festival tracks means deeper context, better alignment, and the kind of cross-functional networking that accelerates real customer impact.
Our Stats
75+
Speakers
500+
Attendees
75%
Senior management
200+
Companies
Take a look at our past summits
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Check out our
summit series...
Interested in more than one event? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the festival? We're a friendly bunch - get in touch.