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Event starts in:
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October 30, 2025
Sydney

Customer Success Summit
Sydney

Elevate your customer success strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.

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summit ticket

We’re bringing together the brightest minds in customer success for a day of unrivalled networking, learning, and discussion so you can:

- Implement impactful customer success tactics into your strategy.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Show strategic value and embed a customer-centric mindset.

Sydney
October 30, 2025

Save AU$400

What our
attendees say...

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A snapshot of

our speakers...

Vignesh
Shanmugam
Director, Customer Success
Oracle
Poorva
Bhardwaj
Head of Customer Success
Miro
Rodrigo
Urrutia
Customer Success Director
Mendix
Rajie
Naicker
Regional Vice President Customer Success
Darktrace
Berenice
Bory
Head of Client Success
Bazaarvoice
Matthieu
Sors
Director Customer Success, Delivery & Transformation
Planview
Andrew
Carrick
Vice President, Customer Success
Ideagen
Natalie
Drummond
Head of Customer Success
REA Group
Deshin
Pillay
Director, Customer Success
Oracle
Gabrielle
Dracopoulos
Head of Customer Success
Employment Hero
John
Hannan
Global Director, Customer Success
BMC Helix
Tanya
Quach
Director of Customer Success
Planview
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What you’ll get

out of the summit

  • Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.

  • Trade perspectives and form lasting relationships within our global CS community.

  • Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.

October 30, 2025
Sydney

Customer Success Summit

Agenda
at a glance

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Testimonials
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Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.

Value realisation

Product Marketing Manager

Discover how to balance increasing automation and the advent of agentic AI whilst maintaining a human-centric CS strategy.

Emerging technology

Product Marketing Manager

Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.

Cross-functional collaboration

Product Marketing Manager

Testimonials
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Differentiate your product in competitive markets by delivering personalisation at scale with efficient CS operations and integrated automation.

Customer-centricity

Product Marketing Manager

Optimise complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimise onboarding

Product Marketing Manager

Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

Our Stats

15+

Speakers

125+

Attendees

80%

Senior management

75+

Companies

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*

October 30, 2025
Sydney

Download

your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customisable convince the boss letter to accelerate your approval process.

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Convince your boss

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Executive
summary

  • A community of senior decision-makers

  • The world’s most influential companies

  • 125+ attendees

Who's attending...

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Take a look at our past summits

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Elevate your team's
CS game

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Check out our

summit series...

Jun 24 & 25, 2025
Customer Success Summit
London

Find out more

Sep 16 & 17, 2025
Customer Success Summit
San Francisco

Find out more

Sep 16 & 17, 2025
Customer Support Summit
San Francisco

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Sep 18, 2025
Chief Customer Officer Summit
San Francisco

Find out more

Oct 29 & 30, 2025
Customer Success Summit
Boston

Find out more

Oct 29, 2025
AI for Customer Support Summit
Boston

Find out more

Oct 30, 2025
Customer Success Summit
Sydney

Find out more

Nov 12 & 13, 2025
Customer Success Summit
Toronto

Find out more

Nov 19 & 20, 2025
Customer Success Summit
Chicago

Find out more

Dec 02, 2025
Chief Customer Officer Summit
London

Find out more

Dec 03 & 04, 2025
Customer Success Summit
London

Find out more

Dec 03 & 04, 2025
Customer Support Summit
London

Find out more

Jan 29, 2026
Customer Success Summit
Washington

Find out more

Feb 11 & 12, 2026
Customer Success Summit
Austin

Find out more

Mar 10 & 11, 2026
Customer Success Summit
New York

Find out more

Mar 11, 2026
Chief Customer Officer Summit
New York

Find out more

Mar 11 & 12, 2026
Customer Support Summit
New York

Find out more

Apr 01 & 02, 2026
Customer Success Summit
Denver

Find out more

Apr 30, 2026
Chief Customer Officer Summit
Palo Alto

Find out more

May 12 & 13, 2026
Customer Success Summit
Amsterdam

Find out more

Call to action

Interested in more than one summit? Speak to our team.

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Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.

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