Customer Success Festival
"The speakers were fantastic! The topics were spot on with the current trends and environment of customer success. We left very inspired to start implementing some of the ideas and tools discussed, within our own CS team."
Director CS and Support at PoliteMail Software
What is Customer Success Festival?
Connect with the world's fastest-growing community of top customer success executives from major corporations and innovative startups, and discover unparalleled opportunities for professional growth.
🤝 Establish enduring relationships that advance your career
📊 Benchmark your strategy against industry leaders to increase your competitive edge
💡 Unlock game-changing solutions to overcome your biggest obstacles
Increase your earning potential
Customer leaders who’ve attended a conference to further their L&D earn $24,061 more than those who haven’t.*
*Source: Customer Success Salary Survey 2023
Spark new ideas
69.7% of CS pros agreed that attending specialised conferences positively impacted their career progression.*
Spark new ideas
Be curious, share ideas and trade perspectives. This is your chance to help provoke change, and spark new ideas to take your company & professional journey to the next level.
Audience insight
25+
Speakers
150+
Attendees
80%
Senior management
100+
Companies
Festival begins in:
days
hours
minutes
seconds
The headliners
Here's a preview of our stellar speaker lineup.
Our previous attendees say it best...
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"I was struck by the strong quality of the speakers that I got to hear. Nice work putting on a great event."
Head of Strategic Customer Success
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"The event was impactful. I can take the learnings back to our teams and say, 'This is something I think we need to invest in in the future', or 'I think we should be attending these events more.'"
Senior Manager, Customer Success
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"I was HIGHLY impressed with the last conference. It was amazing to see such a large turn-out and that it was well put together."
Global Scale Strategy Lead, CS
Break the cycle
Step away from the daily grind. Rejuvenate, refocus & get inspired by mingling with CS leaders and benchmarking against your peers.
Collaborate
Connect with CS innovators, face to face, in a different setting. Initiate conversation, build new relationships and find your community.
Spark new ideas
Be curious, share ideas and trade perspectives. This is your chance to help provoke change, and spark new ideas to take your company & professional journey to the next level.
Agenda & topics covered
Now you can keep up-to-date and hear from pioneering customer success champions.
🌟 Value realisation: Tracking key metrics to prove the value of CS and inform your strategy
🌟 Elevate your customer success team with cross-functional strategic partnerships
🌟 Level up your CSMs: build and scale your team and retain the best talent
🌟 Accelerate CS operations and drive efficiency with automation and AI
🌟 Expand your success and take on new clients with personalization at scale
🌟 Navigating customer success in a sales-led vs. product-led company
🌟 Customer experience in times of crisis: resilience, resolution & reputation management
🌟 Optimising onboarding to reduce early-stage churn, and influencing each stage of the customer lifecycle
🌟 Drive customer retention, renewals, and expansion by building and scaling loyal client communities
Festival partners
Supporting partners
Join the conversation
Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.
Festival series
Take a look at the other festivals in this global series.
Need some help in getting sign-off?
Need some help in getting sign-off? Make use of our 'convince your boss' template, or email Tom Brocklesby.
Professional development
Gain new skills, bring new ideas and best practices back to your company, and stay competitive and relevant.
Networking
Build relationships with fellow CSMs, hear different perspectives and experiences, and get equipped with knowledge that will drive success.
Motivation
Don't get stuck in a rut. Step away from the day-to-day and get inspired. Rejuvenate and refocus with no distractions.
Summit series
Contact us